Calgary Call Center & Customer Service Job Listings

Operations Control Centre - Team Lead63393006348931120

Tricycle Lane Ranches Ltd.

Operations Control Centre - Team Lead

Calgary, AB, Canada

Tricycle Lane Ranches Ltd. (TLR) is hiring a Team Lead to support and lead the daily operations of our Operations Control Centre (OCC)—our security and monitoring hub for sites across Canada and the U.S. Based at our Calgary Corporate Office, this is a great opportunity for a detail-oriented, proactive, and people-focused individual who enjoys leading teams in a fast-paced, tech-driven environment. About Us: TLR is a 27-year-old Property Management and Land Acquisition company supporting its sister company, BURNCO Rock Products Ltd., a well-established, 113-year-old construction materials business. As our footprint grows, we’re building a strong team to match—and that’s where you come in. Key Responsibilities Team Leadership & Operations Lead and support the OCC team on a day-to-day basis to ensure consistent, professional operations Manage scheduling, delegate tasks, and support team development and performance Mentor and train new team members to help them grow their skills and confidence Work with OCC leadership to ensure compliance with internal security protocols and regulatory requirements Oversee package deliveries and ensure proper procedures are followed by the team Security & Risk Management Support and supervise CCTV, access control, and intrusion detection systems Help assess risks, update preventative plans (PMPs), and implement improvements Write and maintain Standard Operating Procedures (SOPs) and Emergency Response Procedures (ERPs) Assist in rolling out and maintaining security systems across North America Keep thorough records of incidents and ensure documentation is complete and accurate Facility & Incident Management Monitor external events like weather or news that could impact employee safety or site security Respond to and help manage security incidents, ensuring timely communication and reporting Supervise and guide the OCC team’s responses to incidents and emergencies Oversee the Building Automation System (BAS) for the Calgary Head Office (with the potential to expand to other locations) Reporting & Compliance Prepare weekly reports summarizing key security activities, incidents, and any follow-up actions Ensure the team is following protocols and meeting compliance requirements Work with other departments to resolve security concerns or process improvements Requirements What We're Looking For Minimum Qualifications: Must be a Canadian citizen or Permanent Resident legally eligible to work in Canada 2+ years of experience in security, control centre operations, or a similar field Prior experience leading a team or supervising staff is preferred Skills & Attributes: Strong leadership, coaching, and communication skills Organized and detail-oriented with excellent time management Strong problem-solving and decision-making abilities Proficiency with Microsoft Office (especially Excel, Word, and Outlook) Able to maintain professionalism and confidentiality in all situations Comfortable working under pressure and managing multiple tasks simultaneously Additional Requirements Successful completion of a background check (references, credential verification, and criminal record check). Benefits What You'll Get Competitive Compensation & Benefits Full-time, permanent role with consistent hours Competitive compensation with overtime as applicable Full health benefits package including medical, dental, vision, and life insurance Retirement Savings Plan - TLR matches up to 6% of base salary in the RRSP Plan Support for continuing education and development Access to our on-site Wellness Centre, including a fully equipped gym and a tranquility room (with optional recreational classes) A healthy, supportive, and safety-conscious workplace Apply Today! If you're a motivated team leader who’s passionate about operational excellence, security, and growing a team, this could be the perfect fit. We’re accepting applications until August 15, 2025 — apply now and grow your career with us at TLR!

Tommy Gun's Original Barbershop

Guest Services Manager

Calgary, AB, Canada

Exciting Opportunity: Join our Team at Tommy Gun's Calgary! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Manager Work Term: Full-time Location: Beacon Hill - Calgary Wage: starting at $18 per hour, PLUS Manager's bonus. Benefits Clean, safe, and positive work environment Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture Opportunities for growth and career advancement Enjoy a staff discount on our large product selection Be a part of an amazing clientele who appreciate the Tommy Gun's experience Requirements to Thrive with Us: Exceptional Customer Service Skills - can you go above and beyond for every guest, every time Master excellent written and verbal communication skills—be the voice that answers emails and phone calls, manages service queues, and supports your team Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities Bring familiarity with visual merchandising and product inventory (an asset!) Bonus points for experience in a salon, barbershop, or spa Let your outgoing and fun personality shine through! Who We Are: At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look. Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy. Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself. Learn more about Tommy Gun's: https://ca.tommyguns.com/ Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!

CA$18

Customer Relations Coordinator (Calgary South)63393009803521122

Trail Appliances Ltd.

Customer Relations Coordinator (Calgary South)

Calgary, AB, Canada

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: As a key player in our mission to deliver exceptional customer service, the Customer Relations Coordinator supports the Customer Relations Manager in resolving customer concerns with professionalism and empathy. From investigating service issues—particularly those involving property damage—to managing credit notes, gift cards, and social media feedback, this role ensures our customers feel heard and valued. With a focus on fair resolutions and clear communication, the Coordinator helps uphold Trail Appliances’ commitment to service excellence while protecting our brand and business interests. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Staff incentives and rewards Employee discounts What you’ll be doing: Investigate and resolve customer complaints—including property damage claims—with professionalism, empathy, and timely communication. Coordinate with internal departments to develop fair, effective solutions and maintain high customer satisfaction. Process credit notes, issue goodwill gift cards, and manage related documentation in line with company policies. Monitor and respond to customer feedback on social media and review platforms, ensuring our public presence reflects our service values. Support insurance claims and legal matters by gathering documentation, liaising with involved parties, and keeping accurate records. What you need to be successful: Excellent written and verbal communication skills. Proven experience in customer service, complaint resolution, or related roles. Strong problem-solving, critical thinking, and investigative abilities. Highly organized with attention to detail and the ability to manage multiple priorities. Proficient in Microsoft Office and CRM tools; experience with credit processing or social media engagement is an asset. Availability: This is a full-time position and will require you to be available: Monday to Friday from 8:30am to 5:00pm Odd weekend or inventory work as required with appropriate notice We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Global Head of Customer Support63392996582147123

Sidetrade

Global Head of Customer Support

Calgary, AB, Canada

Calling all tech leaders! Are you a problem-solving, curious, and strategic Global Head of Customer Support looking for you next challenge? Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations? About Sidetrade (www.sidetrade.com) Sidetrade is a SaaS company, listed on Euronext Growth, on a mission to revolutionize the way large enterprises unlock value from their customers leveraging its AI-powered Order-to-Cash solutions. Positioned as a Gartner® Magic Quadrant™ Leader since 2022, with a strong growth trajectory across North America and Europe, we’re proud of our global team made up of 27 nationalities with diverse perspectives that drive our innovation, #OneTeam culture and a customer-first mindset. We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us. Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. Requirements The Global Head of Support is responsible for leading the global customer support organization to deliver exceptional service experiences. This role involves managing and scaling a multi-regional support team, implementing support strategies, and driving operational excellence. The ideal candidate will have a passion for customer advocacy, a deep understanding of support operations, and the ability to foster a customer-centric culture. What you'll be doing: Develop and execute the global support strategy to ensure high levels of customer satisfaction and loyalty. Lead, mentor, and manage a diverse team of regional support managers and customer support specialists. Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure effective support delivery. Collaborate with cross-functional teams, including Product, Engineering, Sales, and Marketing, to resolve customer issues and provide insights for product improvement. Implement scalable support systems, tools, and processes to enhance operational efficiency. Drive continuous improvement initiatives to optimize customer support experiences. Develop and manage the support budget, ensuring effective resource allocation. Provide thought leadership on customer support trends and best practices What You'll Need to be Successful: Bachelor’s degree in Business, Operations, or a related field; Master’s degree preferred. 10+ years of experience in customer support or service management, with at least 5 years in a leadership role. Proven experience managing large, geographically distributed support teams. Strong analytical skills with experience in using data to drive decisions. Excellent communication and leadership abilities. Proficiency in support tools and platforms such as Zendesk, Salesforce, or equivalent. Experience in a SaaS or technology-driven environment is preferred. At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace. Agencies Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

Alert Management Specialist (French Speaker)63392995295875124

Blackline Safety

Alert Management Specialist (French Speaker)

Calgary, AB, Canada

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. At Blackline Safety, we protect people from daily hazards and help to get them home safely by offering 24/7 emergency response. We are seeking multi-lingual, resilient, and focused professionals to be part of our Safety Operations Centre at Blackline Safety, a company that values hard work, dedication, and development. What will you do? Monitor the safety of our customers' personnel Manage emergency alerts and follow escalation protocols professionally, with efficiency Respond to emergency situations with calm and confidence Provide basic troubleshooting and technical support when an alert is triggered Monitor weather and road conditions where customers are working alone to keep them informed of potential issues Provide excellent customer service Maintain records and prepare reports What we need from you: Fluency in written and spoken English, required Fluency in French is required Fluency in other languages is an asset The ability to maintain a high and consistent volume of calls The ability to remain calm in time-sensitive and stressful situations The ability to think critically, receive limited information and make decisions based on training Proficiency with computers, web-based programs and the ability to use multiple monitors at once The ability to work independently with limited supervision Strong attention to detail Previous experience in customer support and/or customer service or dispatch environment is an asset Position Overview Full-time salaried position: compensation to match your experience and talent. Rapidly growing tech company expanding globally. Extended Health and Dental benefits, along with a wellness program. Employee Family Assistance Program. Educational Assistance Program. Patent Program Company stock purchase plan with matching RSP contributions. About Blackline Safety Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. Disclaimer: Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.