Operations Control Centre - Team Lead

Tricycle Lane Ranches Ltd. (TLR) is hiring a Team Lead to support and lead the daily operations of our Operations Control Centre (OCC)—our security and monitoring hub for sites across Canada and the U.S. Based at our Calgary Corporate Office, this is a great opportunity for a detail-oriented, proactive, and people-focused individual who enjoys leading teams in a fast-paced, tech-driven environment. About Us: TLR is a 27-year-old Property Management and Land Acquisition company supporting its sister company, BURNCO Rock Products Ltd., a well-established, 113-year-old construction materials business. As our footprint grows, we’re building a strong team to match—and that’s where you come in. Key Responsibilities Team Leadership & Operations Lead and support the OCC team on a day-to-day basis to ensure consistent, professional operations Manage scheduling, delegate tasks, and support team development and performance Mentor and train new team members to help them grow their skills and confidence Work with OCC leadership to ensure compliance with internal security protocols and regulatory requirements Oversee package deliveries and ensure proper procedures are followed by the team Security & Risk Management Support and supervise CCTV, access control, and intrusion detection systems Help assess risks, update preventative plans (PMPs), and implement improvements Write and maintain Standard Operating Procedures (SOPs) and Emergency Response Procedures (ERPs) Assist in rolling out and maintaining security systems across North America Keep thorough records of incidents and ensure documentation is complete and accurate Facility & Incident Management Monitor external events like weather or news that could impact employee safety or site security Respond to and help manage security incidents, ensuring timely communication and reporting Supervise and guide the OCC team’s responses to incidents and emergencies Oversee the Building Automation System (BAS) for the Calgary Head Office (with the potential to expand to other locations) Reporting & Compliance Prepare weekly reports summarizing key security activities, incidents, and any follow-up actions Ensure the team is following protocols and meeting compliance requirements Work with other departments to resolve security concerns or process improvements Requirements What We're Looking For Minimum Qualifications: Must be a Canadian citizen or Permanent Resident legally eligible to work in Canada 2+ years of experience in security, control centre operations, or a similar field Prior experience leading a team or supervising staff is preferred Skills & Attributes: Strong leadership, coaching, and communication skills Organized and detail-oriented with excellent time management Strong problem-solving and decision-making abilities Proficiency with Microsoft Office (especially Excel, Word, and Outlook) Able to maintain professionalism and confidentiality in all situations Comfortable working under pressure and managing multiple tasks simultaneously Additional Requirements Successful completion of a background check (references, credential verification, and criminal record check). Benefits What You'll Get Competitive Compensation & Benefits Full-time, permanent role with consistent hours Competitive compensation with overtime as applicable Full health benefits package including medical, dental, vision, and life insurance Retirement Savings Plan - TLR matches up to 6% of base salary in the RRSP Plan Support for continuing education and development Access to our on-site Wellness Centre, including a fully equipped gym and a tranquility room (with optional recreational classes) A healthy, supportive, and safety-conscious workplace Apply Today! If you're a motivated team leader who’s passionate about operational excellence, security, and growing a team, this could be the perfect fit. We’re accepting applications until August 15, 2025 — apply now and grow your career with us at TLR!