IT Service Desk Manager (Hybrid Remote)

About Dialectica Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions. Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace. We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.For more information, visit dialecticanet.io What You'll Do Manage and optimize our networks, servers, and technology tools to ensure peak performance and business continuity. Install, configure, and upgrade new hardware and software to support our company's needs. Quickly diagnose and resolve technical issues and outages to minimize downtime. Implement and enforce security protocols to proactively protect our systems from threats. Onboard new employees and manage user accounts and access permissions across our systems. Create and maintain an internal wiki with technical documentation, manuals, and IT policies. Handle data backup and archiving and document all IT processes. Drive continuous improvement by staying current with the latest advancements in IT administration. Requirements A minimum of 2-3 years of experience as a System IT Administrator, IT Helpdesk, or in a similar role. Extensive experience with IT systems, networks, and related technologies. Solid knowledge of best practices in IT administration and system security. Proven proficiency in Google Services Administration. Exceptional leadership, organizational, and time management skills. Excellent problem-solving abilities and a resourceful approach to challenges. Outstanding interpersonal and communication skills. Atlassian tool administration knowledge on JIRA and Confluence is a plus Professional certifications are a plus Based on values we are looking for someone with the following traits: Aiming to deliver unprecedented value Strong sense of caring for their teams, to provide guidance and support Act as culture and brand ambassadors for Dialectica Seeking support and guidance to achieve mastery and great quality results Having ownership of their responsibilities and not being afraid of getting things done Turning problems into opportunities Being open and honest with their team and themselves Constantly improving through self-learning and knowledge sharing Bilingual proficiency in English and French Benefits Competitive base salary with additional performance incentives Coverage under the company’s collective health insurance plan Learning and development opportunities (e.g. onboarding, Mini-MBA, on-the-job training, Udemy courses and many others!) Extra personal/flex days and paid volunteer days a year for your favorite cause Company sponsored team-bonding events Weekly health & wellness activities (e.g. basketball, football, yoga, running), gym discounts, healthy breakfast, snacks and beverages Entrepreneurial culture and amazing coworkers! About the Tech Team Technology powers everything we do at Dialectica – from communicating with clients and finding the most relevant expert profiles in just a few minutes to indexing and categorizing thousands of pieces of information every day. To do so, we are building our own proprietary web application that automates and optimizes the delivery of our market leading services. Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds. Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds. The company recruits experts from all over the world in all industries for its clients primarily located outside Quebec, with the support of the company’s other offices located outside Quebec with which interaction is constant. Accordingly, knowledge of English is required for this position. Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training will be offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients. Responsibilities: ●      Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi ●      Developing CI/CD pipelines for Cloud Deployments ●      Developing custom automation (Lambda Functions/ Azure functions) ●      Efficient with programming languages (Python, JavaScript, bash, powershell, C#) ●      Managing code repositories and performing peer code reviews ●      Ability to maintain the code hygiene and writing test cases for the solutions. ●      Mentoring and training implementation engineers ●      Assist with proof of concepts for strategic and enterprise customers ●      Work side-by-side with customers to design, build, and deploy complex integrations ●      Establish partnerships and strategic relationships with contacts at our biggest brands ●      Time management is critical and should be able to manage multiple tasks/projects simultaneously. ●      Analyze and audit existing Helpshift implementations for the purpose of making improvements ●      Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions ●      Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product ●      Occasional travel to client site or other offices (up to 25%) Requirements ●      You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management ●      Proven experience translating ambiguous customer requirements into actionable technical solutions ●      You are proficient with any of: Python, Go, C#, Node.js, Powershell ●      You are proficient with deploying cloud solutions on AWS or Azure (preferred) ●      You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing ●      You are exceptionally organized and a project manager at heart ●      Understanding of Object-Oriented Programming concepts ●      You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated ●      You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike ●      You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel ●      You are curious about complex systems and a natural problem solver ●      Build rapport with customers as a consultative seller ●      Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time ●      Experience with Kubernetes and containerization technologies in cloud environments a plus ●      Working EST/PST hours Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Benefits Salary: 93,000 CAD (yearly gross) Full-time schedule, plus employee benefits, including health and dental care, when eligible. Partnerships with STM, Telus, and BIXI (among others). Employee Assistance Program. Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Role Information: EN Studio: Keywords Studios Location: Americas, Canada Area of Work: Business Development, Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Solution SFT is looking for a Technology Infrastructure Architecture Consultant - Telecommunications In this position, you will be involved in a client project within the public sector in Quebec City Work will be conducted in hybrid mode: 2 days on-site per week Responsibilities Under the supervision of the Manager of Technological Evolution, the incumbent ensures that technological solutions comply with the guidelines related to information systems, business needs, and the Ministry's enterprise architecture in order to maintain an infrastructure that is relevant and aligned with business objectives. Specifically, the incumbent must, among other duties: Conduct analyses or develop new technological concepts supporting information systems and business needs, ensuring their alignment with current standards, guidelines, and the Ministry's enterprise architecture; Design and validate specific technological architectures, ensuring their consistency and integration with current standards and guidelines; Develop, document, and write various opinions, recommendations, and positions related to technological infrastructures, ensuring their integration by project teams; Write and update documentation for integrating new components into the existing technological infrastructure. Basic Requirements Hold a bachelor's degree (B.Sc.) in computer science, business administration with a specialization in organizational information systems, or another relevant discipline recognized by the Ministry of Education, or an equivalent qualification; Have 12 years of experience in IT within the last 15 years, including 10 years in telecommunications; Possess 8 years of experience as a technology infrastructure architecture consultant in telecommunications; Have completed, as a technology infrastructure architecture consultant in telecommunications, three mandates of over 220 person-days each within the last 6 years, in an environment comparable to the Ministry in terms of scale and complexity. Specific Requirements (optional or additional) Experience in telecommunications, telecommunications networks (LAN and WAN), and wireless communication technologies; Experience with network security products (firewalls) and security monitoring and alerting products; Experience with Avaya and Poly IP telephony products. If this description resonates with you and you believe you meet the requirements, contact us to discuss further. We look forward to meeting you! Requirements

Application/Software Architect – Level 3 Location: Ottawa, ON (Hybrid) Security Clearance: Level II – Secret Contract Type: Full-time contract (contingent on award) We are seeking an experienced Application/Software Architect to join our bid team for a major federal government project. The selected resource will lead architectural and technical efforts in the design, integration, and support of complex command-and-control (C4ISR) and ISTAR systems for defence operations. Note: This is a contingent opportunity as part of a formal government submission. You must meet all qualifications and be prepared to provide documentation and references for all education and experience requirements. Requirements Required Education A university degree in one of the following fields from a recognized Canadian post-secondary institution, or assessed as equivalent by a recognized Canadian credential assessment organization if obtained outside Canada: Network Software Computer Systems Electrical Required Experience All experience must be clearly documented with project descriptions, dates (month/year), and reference contacts. 1. Architectural Experience You must have at least 15 years of experience within the last 15 years in at least one of the following: System-of-systems architecture for C4ISR systems Gathering system requirements for complex systems Designing system-level architecture for command and control systems within a distributed platform environment Designing system-level architecture for command and control systems within a client/server environment Designing ISTAR system-level architecture for military C4ISR systems Defining and implementing data architecture for C4ISR systems or similar systems (e.g., emergency response, seaport/airport control, weather tracking systems) 2. Solution Analysis and Design You must have at least 15 years of experience within the last 15 years in at least one of the following: Designing or implementing command-and-control systems in a distributed platform Designing or implementing command-and-control systems in a client/server environment Designing or implementing military ISTAR systems Developing interoperability solutions using NATO STANAGs Designing system management tools or processes for C4ISR or ISTAR systems 3. System Integration and Testing You must have at least 15 years of experience within the last 15 years performing integration, verification, or validation of hardware and software components (COTS or custom-developed) in new or existing systems in at least one of the following: Command-and-control communication and information systems within a distributed platform environment; Command-and-control communication and information systems within a client/server environment; Working with Military ISTAR systems; Joint or allied C4ISR Interoperability and solutions using NATO Standardization Agreements; and/or Implementing system management tools for communication and information systems and/or ISTAR systems. 4. System Architecture Leadership You must have at least 10 years of experience within the last 15 years, including at least 2 years within the last 5 years, in: Acting as a Systems Architect for communication and information systems (hardware, software, and networks) OR Acting as a Systems Architect in areas such as cybersecurity, modeling, simulation, or ISTAR systems 5. Military System Experience You must have at least 5 years of experience within the last 8 years as a System Architect working on: Military command-and-control systems OR Military ISTAR systems 6. Technical Documentation You must have at least 5 years of experience within the last 5 years preparing: Technical concept documents System specifications Technical proposals in IT, IM, or engineering environments 7. Technical Leadership You must have at least 5 years of experience within the last 5 years performing at least three of the following: Communicating technical strategies or frameworks to management and technical teams Providing engineering direction for technical projects Advising senior leadership on complex technical issues Leading cross-functional teams for IT systems development Performing strategic, operational or tactical planning for projects or systems to meet corporate strategy.

Recognizing the benefits of remote work on employee well-being and the environment, including employee morale, productivity, and reduced commute times, we are proud to be a company that prioritizes remote work. Our remote-first environment, along with our well-located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the way that makes our employees most productive. About Tecsys Tecsys is a fast-growing innovator providing supply chain solutions to leading healthcare systems, hospitals, pharmacies, distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you enjoy tackling interesting challenges with continuous learning opportunities, join Tecsys! Profile About this role You will work closely with innovative teams to design robust and scalable software solutions to solve a wide range of logistics challenges in supply chain and healthcare sectors. You will serve as a technical expert in development and support teams on key initiatives. You will evaluate the relevance of adopting emerging technologies into our practices. You will contribute by participating in brainstorming sessions, understanding requirements thoroughly, and performing technical solution design. Finally, your ability to collaborate across disciplines, build trust among peers, and positively influence others will help you successfully overcome challenges. Key Responsibilities Design and architect cloud-based solutions with a focus on performance, resilience, and scalability. Build strong relationships with business and technical stakeholders to ensure clear communication, alignment, and balanced solutions that meet customer requirements and technical imperatives. Contribute to the continuous improvement of our platform, tools, and development processes. Collaborate with operations, platform, and application teams to evolve the architecture of our solutions. Challenge the status quo and seek innovative approaches to problems. Provide technical guidance and best practices to development teams. Oversee the creation and maintenance of architecture documentation. Required Qualifications At least 10 years of experience in Full-Stack application development. At least 7 years of experience in cloud architecture and implementation, with a focus on AWS services. At least 3 years of experience in a technical leadership role; Bachelor’s degree in Computer Science, Information Technology, or a related field. In-depth experience with Cloud-native technologies and patterns, including microservices architecture, containerization (Docker), container orchestration (Kubernetes), and serverless computing (AWS Lambda). Experience integrating DevOps practices into cloud architectures, including the use of CI/CD tools (e.g., Argo CD, GitLab CI/CD), configuration management (e.g., Ansible, Terraform), and automated testing frameworks to streamline deployment processes and ensure consistency across environments. Demonstrated ability to facilitate alignment and collaboration across multiple teams, including security, development, operations, and compliance, ensuring consistent project execution. Ability to challenge the status quo and improve practices and processes. Ability to understand the business perspective when prioritizing technical work and translating business needs into technical decisions. Excellent communication skills, with the ability to explain complex architectural concepts to non-technical stakeholders. Strong verbal and written English communication skills, necessary for effective communication with our clients, suppliers, business partners, and colleagues outside the province of Quebec. What would be an asset when you apply? Experience with Java frameworks such as Spring or Hibernate, and how they integrate into cloud-based architectures. Experience with Kubernetes for container orchestration, including managing, scaling, and automating application deployments. Proficiency in Front-End technologies Vue.js and/or React.js; Proficiency in Back-End technologies Node.js and Java Experience with Web technologies (HTML, Javascript/Typescript, CSS); Experience writing unit tests (Jest, Junit) Experience with NoSQL (DynamoDB, ElasticSearch or OpenSearch) Experience with RDBMS (PostgreSQL); Experience with pub/sub (SNS/SQS) Experience with EDI and version control systems (VSCode, Git, Gitlab); Experience with serverless technologies or systems; Experience with Docker and containerization; Practical experience with REST services and architecture; Experience with CI/CD approach; Experience with supply chain concepts; At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage candidates from all backgrounds, experiences, and perspectives to join our team. Tecsys is an equal opportunity employer. Accommodations are available for candidates selected for an interview. NB: If you apply for this position, you must be a Canadian citizen or a permanent resident of Canada, OR have a valid Canadian work permit.

Solution SFT is looking for a Technology Infrastructure Architecture Consultant - Generalist In this position, you will be involved in a client project within the public sector in the city of Quebec. Work will be conducted in a hybrid mode, primarily remotely. Responsibilities Under the supervision of the Manager of Technological Evolution, the incumbent ensures that technological solutions comply with the guidelines related to information systems, business needs, and the department's enterprise architecture in order to maintain an infrastructure that is relevant and aligned with business objectives. Key responsibilities include, but are not limited to: Conduct analyses or develop new technological concepts supporting information systems and business needs, ensuring their alignment with current standards, guidelines, and the department's enterprise architecture; Design and validate specific technological architectures, ensuring their consistency and integration with current standards and guidelines; Develop, document, and write various recommendations, advice, and positions related to technological infrastructures, ensuring their integration by project teams; Write and update documentation for integrating new components into the existing technological infrastructure. Requirements: Basic Requirements Hold a first-cycle university degree (Bachelor's) in computer science, business administration with a focus on organizational information systems, or another relevant discipline recognized by the Ministry of Education, or equivalent; Have 10 years of experience in IT within the last 12 years, including 8 years as a technology infrastructure architecture consultant; Have completed, as a technology infrastructure architecture consultant, three mandates of over 220 person-days each within the last 6 years, in an environment comparable to the Ministry in scale and complexity. Specific Requirements (optional or additional) Experience with Windows, Linux, and Unix server platforms (including Solaris) Experience with VMware virtualization platform Experience with storage and backup services (Dell Unity, EMC² Isilon, Symantec Netbackup, IBM TSM) Experience with application delivery controller (ADC) and WAF products Experience with application delivery controller (ADC) products and F5 Experience with web application protection systems security assessment tools Experience with web application technologies (IIS, Apache, Java, Tomcat, Kubernetes, Kafka, Docker, Php, Sharepoint, SolarWinds, web certificates, etc.) Experience with electronic document management tools Experience with job scheduling tools « Céduleur » for deferred tasks and « Autosys » for job orchestration Experience with geomatics products (FME, ArcGis, Apollo, Geoportail, Geoserver, Geocortex, etc.) Experience with Oracle technologies under Unix and Linux (RAC DB, EBS, UCM, OFM (forms, report), Oracle Discoverer reporting module, WEB Logic, eLearning, etc.) Experience with Microsoft SQL Server, MySQL, MariaDB, Postgres SQL, Oracle DBMS products If this description resonates with you and you believe you meet the requirements; contact us to discuss. Looking forward to meeting you!