Customer Service Representative

Rentokil-Terminix Canada is one of the largest providers of pest management services for the property management sector. Since its founding, the company has established itself as an industry leader. Our certified technicians use innovative technologies to protect millions of homes and businesses across Canada. This position supports our commercial and residential customers while delivering world-class customer service. The individual will work directly with our branch managers, technicians, and other members of the support services team to ensure customer satisfaction in all areas. Responsibilities include: setting up new contracts and new assignments, supporting the customer portal, distributing invoices along with required documentation, and following up on customer questions and/or concerns related to billing or account changes. This role involves supporting both our internal and external customers, so it is essential to demonstrate excellent customer service skills, work independently, solve problems effectively, and maintain positive relationships. Salary: $19.00 - $24.00 plus commissions Responsibilities: Manage calls and correspondence from residential and commercial clients regarding service, scheduling, bill payments, and billing-related requests, turning excellent service into revenue-generating opportunities. Proactively propose creative home inspections to all eligible customers. Identify needs of current and potential customers and offer products to close sales and generate revenue and commissions. Provide first-call resolution by using all available resources to resolve customer issues. Develop and maintain ongoing relationships with customers. Have a general knowledge of the organization, its products and/or services. Possess excellent verbal communication skills, with the ability to overcome objections and de-escalate difficult situations. Use computerized systems to identify customer needs, track contacts, gather information, and/or resolve issues. Make outgoing customer service calls as part of various campaigns. Call back customers after normal hours, respond to messages left with the call answering service. Respond to requests received via web forms and follow up accordingly. Perform all other related tasks. Requirements More than 2 years of administrative experience in a dynamic professional environment. Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint. Familiarity with Google Suite (e.g., Google Docs, Drive, Gmail, Calendar). Ability to learn and use multiple computer systems. Knowledge of vendor portals is an asset. Excellent proofreading and document editing skills. Strong analytical skills and high attention to detail. Ability to manage multiple tasks simultaneously in a fast-paced environment. Ability to prioritize work without direct supervision. Excellent communication skills (oral and written). Ability to exercise tact and diplomacy in interactions. Strong work ethic, punctuality, and maintenance of a professional attitude. Education: High school diploma required. An asset: college or university degree in administration, management, and/or accounting, or equivalent experience. Benefits Why choose Rentokil-Terminix? A career at Rentokil-Terminix is exactly that: a professional journey full of opportunities. We are proud to form a world-class team that rewards performance. We offer competitive pay issued every two weeks, and many of our positions include incentives based on performance and excellence in customer service. You will benefit from several advantages (if eligible) throughout your journey with us: Paid training! Excellent health benefits: medical, dental, and vision care. Group RRSP plan with employer matching contributions up to 3.5% of your annual base salary. Paid sick days and vacation time. Short-term and long-term disability insurance. Life insurance. Opportunity to earn commission bonuses (after the 3-month probation period). Competitive salary. Rentokil-Terminix is an equal opportunity employer. If you require accommodations at any point during the interview process, please contact our human resources department.