Workable
Customer Care Agent
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking a Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.
This will be an in office position based out of our Burnaby office paying a salary of $19.50/hour. In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
Maintaining strong customer relationships by handling questions and concerns with speed
and professionalism
Receiving and placing customer service telephone calls, completing web forms and responding to emails
Entering and processing orders for new and existing customers
Investigating issues and resolving customer complaints
Updating and managing customer databases
Actively promoting Terminix products and services
Monitoring the route and status of field technicians to coordinate and prioritize their schedule
Relaying work orders, messages, and information to and from technicians and field management
Constantly improving results by adhering to a philosophy of service excellence, and following business processes
Providing an outstanding customer experience to all customers
Available to work as required based on customer needs
Performing other duties as required
Requirements
Persuasive communication skills and lots of personality!
Sales oriented, has the ability to identify sales opportunities within a service environment
Energetic, positive and self motivated
Naturally empathetic, with the ability to build a strong rapport
Excellent communication skills - both verbal and written
Professional demeanor, stellar phone etiquette
Able to perform successfully in a high paced, results-oriented environment
Ability to build relationships and communicate with a broad range of people
Well organized, energetic and reliable
Ability to work independently in a busy environment
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
At least one year’s experience in a Call Centre role answering phone calls and emails
Proficient with Microsoft Office, Outlook and other applicable computer programs
Bilingual English/French an asset
High school diploma – College preferred
Will have to undergo a criminal background check
Will be required to wear a headset, input data and sit for long periods of time
Benefits
You are paid during your training!
Great benefits - Medical, Dental, and Vision
Employer-matched RRSP program up to 3.5% of your base salary per year
Paid sick and vacation days
Short and long-term disability
Life Insurance
Competitive compensation
ON DEMAND PAY! Have access to your paycheque as soon as it is earned!
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Burnaby, BC, Canada
CA$19/hour
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