Strategy Consultant - Customer Success

Exciting Opportunity: Join Our Growing Team at Tommy Guns Burlington! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate Reception + Retail Associates who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Work Term: Part-time and Full-time Location: Appleby Village Headon Forest Wage: $17 - $19 per hour Benefits Clean, safe, positive work environment Fun, busy & friendly environment and positive company culture Growth & career advancement Staff discount Amazing clientele Requirements Amazing customer service skills Excellent written & verbal communication skills— must be able to answer emails & phone calls, manage service queue and support your team Ability to thrive in a fast-paced environment Exceptional time-management, with the ability to multitask and prioritize Familiarity with visual merchandising and product inventory an asset Experience in a salon, barbershop or spa is a bonus Outgoing & fun personality Who we are Our Chicago-style barber shops combine timeless style with sleek modern amenities. We need passionate reception + retail associates who make sure clients have the high-quality Tommy Gun’s experience they know and love, as soon as they step through the door. Our commitment to an unparalleled Tommy Gun’s experience doesn’t stop with our customers—we want you to love where you work. When our team is happy, everybody’s happy. We’re on the lookout for people who are not only skilled, but who are also a good fit for our culture. Because work should be a place where you can be yourself, and even have a little fun! Locally Owned and Operated ~ Apply today!

Who Are We? UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients. What Do We Offer? At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story. Key Responsibilities: Understand our customers' business needs and execute according to defined procedures and metrics. Build and nurture long-term relationships with customers and internal teams. Proactively identify and solve program exceptions. Respond to tickets promptly initiated by sellers, buyers.. Accurately diagnose issues and provide appropriate solutions. Ensure all tickets are processed and resolved within the specified timeframe. Keep detailed records and track the status of parcels to ensure issues are resolved completely. Provide regular reports to improve workflow and increase efficiency. Utilize Excel for data analysis and reporting as required. Demonstrate strong data analysis capability to interpret and act upon parcel event data. Requirements Candidates must have legal authorization to work in Canada. Graduate degree from a university or business school. Knowledge in Supply Chain Management or E-commerce Logistics is an added advantage. 1-2 years of relevant experience preferred; recent graduates are also welcome to apply. Fluent written and oral communication skills in both English and Mandarin. Strong customer service orientation. Excellent organizational and time management skills. Strong logical thinking ability; willingness to take the initiative to learn new knowledge and engage in data analytics work. Excellent command of spoken and written English. Good communication and interpersonal skills, with the ability to build strong working relationships. Ability to adapt to a fast-paced work environment. Drive for results; demonstrates urgency in achieving goals and persists despite obstacles. Good team player, maintaining a “we first” mindset instead of “I first.” Strong ability to adapt to changing business requirements. Benefits Work mode includes hybrid and remote options The hiring range for this position ranges from USD$50,000 - USD$55,000. Your actual level and salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted

Customer Care Specialist Part Time, Contract Toronto, ON (Homebased) Compensation: $19.50/hr Reports to: Lead, Customer Experience Direct Reports: No Join us in our mission to change what it is to be blind in Canada.   Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today. We're looking for a mission-driven Customer Care Specialist who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination. Your Impact at CNIB Independently assist customers, in a timely and accurate fashion, with telephone and email with inquiries, through inbound and outbound channels. Maintain an up-to-date awareness of CNIB and partner services, policies and procedures. Interact with multiple systems simultaneously. Able to de-escalate callers who may be emotional or navigate uncertain situations. Resolve or escalate problems, handle conflict, and make effective decisions under pressure. Openly receives and implements feedback to demonstrate growth in the position. Contributes to team KPI targets, including call and email quality scores. Maintains data integrity, privacy, productivity and quality standards. Use consultative skills, empathy and active listening to effectively understand and support caller queries. Identify and resolve problems and make effective decisions to handle conflict. Provide high quality customer services by offering meaningful support inclusive of: Assisting callers who are navigating sight loss by introducing them to Vision Loss Rehabilitation Canada’s programs and services. Informing callers of the diverse range of CNIB services and programs ensuring to promote awareness of community services. Assisting callers with CNIB SmartLife products, sales, returns and investigating shipping concerns. Engaging with our generous Donors by providing information on various ways to donate, information on fundraising events and processing donations. Assisting CELA patrons with accessible library services. Requirements Who you are: Education and Certifications College Diploma or University degree preferred   Experience and Qualifications Minimum 2 years in the relevant customer service field. Able to perform all job duties fluently in English; Able to complete all duties fluently in French would be an asset. Experience in developing relationships with customers. Excellent interpersonal skills and positive attitude. Detail oriented with excellent time management and organization skills Professional written and verbal communication skills. Ability to multitask between high volumes of inquiries from varying channels in an efficient manner. Proficiency with Microsoft Office applications and online resources Demonstrate knowledge and understanding of Salesforce or similar Client Relationship Management tools is an asset. Previous Contact Center, including inbound and outbound calling and emails Personal or professional experience relating to blindness and sight loss Personal or professional experience working with assistive technology and/or accessible environments. Personal or professional experience relating to blindness and sight loss is considered an asset. Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.   Benefits Perks We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including: Flexible and hybrid working arrangements and schedules.  Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives. Enticing internal employee referral program. Be Part of Our Mission If this sounds like the role for you, please visit our website to submit an application.  Closing date: August 6, 2025. Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant. Working Together for Change Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+. CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Learn more about our mission here.

Exciting Opportunity: Join our Team at Tommy Gun's Saskatoon! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of Shop Manager. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Shop Manager (with experience in barbering/hairstyling) Work Term: Full-time Location: Blairmore - Saskatoon Wage: $20-$25 plus bonuses Benefits Clean, safe, and positive work environment Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture Opportunities for growth and career advancement Enjoy a staff discount on our large product selection Be a part of an amazing clientele who appreciate the Tommy Gun's experience Requirements to Thrive with Us:  Exceptional Customer Service Skills - can you go above and beyond for every guest, every time Master excellent written and verbal communication skills—be the voice that answers emails and phone calls, manages service queues, and supports your team  Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities Bring familiarity with visual merchandising and product inventory (an asset!)  Bonus points for experience in a salon, barbershop, or spa  Let your outgoing and fun personality shine through! Who We Are:  At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look.   Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy. Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself. Learn more about Tommy Gun's: https://ca.tommyguns.com/ Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.  At JOEY, we do not hire hosts and hostess, we hire leaders. The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our Guest Service team is the producer of great leaders and is the most sought-after position in the restaurant.  As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.  Requirements  Proven ability to make decisions and empower others. You are a natural leader.  A passion for hospitality and creating world-class experiences  A desire to learn and grow through personal and career development  An entrepreneurial mindset. You see things from a new perspective  Core Values You value honesty and humility. You have integrity and do what you say. You approach life with fearless determination and a sense of fun. You are creative, risk-taking, visionary and cutting edge. You choose to lead. You contribute to a strong culture and are committed to the team. You are passionate about quality and professionalism. You believe in unleashing the potential in others. Wage Range $18- $25/ hour This compensation is inclusive of the restaurant tip pool portion. Benefits This role is eligible for participation in our tip pool program, allowing you to boost your income. Competitive base compensation opportunity Flexible scheduling to accommodate your personal and family needs Ongoing mentorship to support personal and professional goals Fun, Team-driven and inclusive community Dynamic, fast-paced, and agile work environment World-class Culinary and Service training Compete through culinary and bar challenges Meal discounts Fitness membership discounts Recruiting & Referral bonus program incentives Your journey starts here. If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves. Your journey starts here. JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process. JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.

As leaders in the service industry, we pride ourselves on our stellar 4.9 rating on Facebook and Google. With decades of expertise providing top-notch service to over 10,000 satisfied customers, Allbrite Glass & Tint specializes in Auto, Home, and Business Glass & Tint solutions and remains committed to being Kitchener-Waterloo, Cambridge, Guelph, and Woodstock Regions' premier service provider. We are an ambitious company brimming with growth opportunities. With a fleet of service vehicles and a team of dedicated employees, we seek only the "best of the best" who are eager for a long-term career filled with growth and development. Are you highly energetic, motivated, and sporting a "winning mindset"? If so, we want you on our team! As an equal opportunity employer, we proudly consider all applicants without bias based on race, creed, color, sex, national origin, disability, or veteran status. Count on Allbrite Glass for Service You Can Trust! We are on the lookout for passionate, professional, Auto Service Advisors who excel at greeting customers and delivering an incredible WOW SERVICE!! experience throughout the repair process while adeptly managing and organizing a significant amount of the branch’s administrative tasks. We offer training for the right candidates who thrive on working with people and providing exceptional value! Why should you become part of our team? Check out what's in it for you! Numerous opportunities for advancement Training, Career Growth & Positive Life Development We're here to help you achieve your personal & professional aspirations A fantastic working environment Paid vacations AND birthdays We advocate for your livelihood We treat you with respect and like family Opportunity to earn more!!! (Up to $65k per Year) Bonuses & prizes available in addition to base pay We embody our core values Requirements Be eager to pursue, develop, and engage in ongoing education. Adhere to the framework of company policies and procedures. Communicate with professionalism and respect towards clients, office personnel, and colleagues. Exude an outgoing, professional demeanour, a clean-cut appearance, and a driven and drug-free attitude. Actively participate in all mandatory staff meetings and training sessions. Contribute to fostering and sustaining a positive company morale and a friendly, professional work atmosphere. Strive to work diligently, intelligently, and effectively. Exhibit a top-notch service attitude towards customers and possess an exceptional telephone manner. Maintain a tidy and presentable appearance at all times. Hold a valid driver’s license. Professionally manage incoming calls from policyholders, insurance agents, and retail & commercial clients. Embrace and be inspired by our Core Values, Brand Promise, and Company Purpose. Comply with all training in our Client Service Advisor, Job Dispatch, and Inbound & Outbound Playbooks. Skills / Requirements Outstanding sales skills. Prior experience in customer service. Proficiency in Point of Sale Systems and Microsoft Office. Understanding of computer and telephone systems. Familiarity with auto glass products, installation, and repair processes. Knowledge of scripting and claims processing procedures for the designated insurance company. Capability to operate computer and telephone systems while seated for long periods. Ability to communicate warmly, maintain composure, and build rapport with peers, stores, and customers. MUST BE ABLE TO REPORT TO KITCHENER FOR TRAINING Benefits Exceptional training and development opportunities Flexible scheduling options Incentive program for sales performance Uniform allowance Comprehensive Health and Dental Benefits Gym Membership Benefit Take your birthday off with pay Earn up to $65,000 annually Submit your application with confidence – apply today! We appreciate the interest of all candidates. Only those selected for further consideration will be contacted.