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Negotiable Salary
Genetec
Montreal, QC, Canada
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Share*** Contract - this role is a maternity leave replacement*** Your team’s dynamic: As a Technical Writer, you will be part of the Unified Content Services team. Unified Content Services is dedicated to helping customers be self-sufficient and reducing calls to customer support. To ensure that our customers are successful, you will need to anticipate the questions that they will ask and create content that is accurate and easy to find. You will interact with all the levels of the organization, but more closely with developers, customer support, marketing, and training. This is a highly collaborative position that requires creativity and attention to detail. You will be given coaching and guidance to succeed at your work. Onboarding is provided with training about our products, as well as training on tools and processes used -- such as Kanban and DITA. Unified Content Services is a supportive group where innovation and ideas are welcomed and encouraged. We want you to be challenged and thrive! What your day will look like: Grasp complex technical concepts by experimenting with software and interviewing developers, sales engineers, and technical support teams Work with product groups to make our products easier to use, thereby reducing the need for extensive documentation Work as part of a team, writing in a common style, and work with content creators across the organization to develop and document content guidelines Gather and incorporate feedback from internal and external customers. Define, design, and create content (text, charts, graphics, videos) for both technical and non-technical audiences Create and maintain other learning aids such as technical illustrations More about you: Thrive in fast paced environment and comfortable making decisions Proven track record in communicating complex technical information to different types of audiences (beginners, intermediate, and advanced) through text, visuals, or video Ability to plan, prioritize, and deliver a variety of tasks with limited guidance and consistently of high quality Excellent interviewing skills and comfortable communicating with a variety of stakeholders and subject matter experts Excellent knowledge of technical writing methods, trends, and technologies, such as structured authoring, DITA, single sourcing, reuse, and so on Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers) Great if you have: Knowledge of oXygen or XML-based authoring tools Knowledge of video editing tools (Captivate, Camtasia, and so on) Portfolio of your work (text, visuals, and video) Bachelor’s degree in Technical Writing, Computer Sciences, Computer Engineering, or equivalent combination of education, training, and experience Let’s talk perks! Attractive compensation package Training Tuition Reimbursement Program Subsidized meals in our amazing Bistro (Les Cordons Bleus) Work-life balance with a flexible working schedule Free, unlimited coffee Private, free parking for all employees Onsite fitness facility with personal trainer Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
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Ottawa, ON, Canada