IT Service Desk Manager (Hybrid Remote)

IT and Field Systems Manager supporting SMB– Full-Time | Osoyoos, BC MATRIX is a national company providing camps, logistics, and aviation management services to clients in the resource and service sectors. We’re known for our responsiveness, safety-first culture, and commitment to delivering value to our partners. With over 25 years of experience, Matrix has earned a reputation as a trusted leader in remote camp management and logistical solutions across Canada’s most challenging terrains—including the Arctic, mining, and exploration regions. As we continue to grow, we are seeking an IT and Field Systems Manager to oversee and improve the day-to-day technology systems that support our head office team, mobile workforce, and remote field operations. This is a full-time, Osoyoos-based role. Applicants must be legally entitled to work in Canada (Canadian Citizen, Permanent Resident or Holder of a Valid Work Permit in Canada at time of application for this role) Requirements What You’ll Be Doing This is a Small-to-Medium Business (SMB) IT role that blends hands-on problem-solving with strategic planning, all while staying grounded in practical execution. You’ll be the key technology partner for our office-based team (~25 users), and a steady hand behind the systems that support our seasonal field deployments.   You’ll be responsible for: • Managing all IT policies, systems, hardware, software, and security across the head office while ensuring systems are secure, reliable, and easy to use for non-technical staff. • Establishing and maintaining IT risk management practices, including data protection, user access controls, and incident response preparedness. • Supporting the setup, rotation, and management of field communications equipment, including Starlink, satellite phones, and InReach devices. • Overseeing cloud-based platforms (e.g. Microsoft 365, SharePoint, SaaS finance, scheduling and payroll tools), ensuring their smooth integration and daily usability. • Leading the development of a fit-for-purpose technology roadmap that supports Matrix’s operational expansion and evolving field needs. • Coordinating backup schedules, data security practices, device and identity management, and user access permissions. • Implementing cost-effective IT solutions that scale with business growth which balance in-house management with support from third-party vendors where appropriate. • Designing and procuring remote surveillance setups (e.g. solar-powered monitoring systems) and coordinating Wi-Fi infrastructure kits for temporary remote camps. • Promoting cybersecurity awareness across the team through simple training and user-friendly guidelines that support safe technology use in both office and field environments. • Acting as a calm, responsive, and resourceful IT lead—supporting end users who may not have a technical background. Travel expectations are minimal: Estimated 10–20 days/year to attend relevant trade shows / conferences and to support more complex field-based tech installs (noting most installs can be managed remotely with on-the-ground support from field-based trades teams.) What You Bring to the Role Bachelor’s degree in Computer Science or related discipline preferred—but equivalent experience in SMB IT leadership roles will be strongly considered. 6+ years of experience managing IT systems and infrastructure in small to mid-sized organizations. Hands-on experience with Microsoft 365, SharePoint, and desktop/networking environments. Familiarity with remote communications tools like Starlink, satellite phones, InReach devices, and multi-router Wi-Fi layouts. Understanding of cyber security best practices, backup procedures, user access control, and device lifecycle management. Practical experience with vendor management, including managing subscriptions, procurement, and service contracts. Comfortable working with non-technical users, troubleshooting calmly, and documenting key IT processes clearly. Preferred certifications: CompTIA, ITIL, Cisco, Microsoft, or similar. Ideal Candidate Profile A strategic thinker with hands-on experience managing and modernizing IT systems in a growing organization. Familiar with the unique needs of SMB IT environments—pragmatic, resourceful, and cost-aware. Enjoys creating order, documentation, and infrastructure in dynamic environments. Able to balance system reliability, field asset management, and user support with minimal oversight. Confident working solo but collaborative enough to bring in vendors and outside help when needed. Tech-savvy but approachable, with a solutions-first mindset. What You Should Know This is a unique opportunity to build and shape a right-sized IT function for a fast-moving, multi-site company that operates in both office and field settings. You’ll have the autonomy to lead, the tools to execute, and the support of a team that values clarity, safety, and smart technology investments. Benefits Compensation: $110,000 – $130,000/year base salary Location: Osoyoos, BC Benefits: Comprehensive health, dental, and vision benefits Relocation: Interim staff housing available for the right candidate if relocation is required

About Us Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of $9.1 billion. The world is how we shape it. For more information, visit us at www.soprasteria.com Are you ready to take on the challenge with us?   Position Summary Data Engineer (Azure & Power BI): The Data Engineer Azure & Power BI will be responsible for designing, developing and maintaining the company's data solutions, with a focus on data collection, transformation, analysis and visualization. He will work closely with business, BI and IT teams to ensure data quality, availability and security.  Main Responsibilities Analyze existing solutions and propose improvements to enhance data quality and maintenance of visualization tools. Design and implement reliable and efficient data pipelines on Azure (Data Factory, Synapse, Databricks). Develop and maintain robust data models to meet business needs. Create and optimize interactive reports and dashboards in Power BI. Collaborate with functional teams to understand their analytical needs and translate them into technical solutions. Implement best practices for data governance, including security, documentation and compliance. Ensure data quality, consistency and availability across the organization. Participate in technology monitoring for Cloud, Data and BI solutions to suggest continuous improvements. Requirements Technical Skills Proficiency in Azure Data services (Azure Data Factory, Synapse Analytics, Azure SQL, Databricks). Good knowledge of the Azure Cloud environment: Azure Storage, Dynamics 365. Expertise in data modeling and transformation (ETL/ELT). Excellent knowledge of Power BI (DAX, Power Query, dashboard creation). Strong SQL skills and query optimization. Knowledge of Data Lake, Data Warehouse, cloud architecture and APIs. Experience in data security management (Azure Active Directory, roles, access). Experience with other data visualization tools such as Qlik Sense or Tableau. Experience with programming languages such as Python, Go, Java is a plus. Professional Skills Analytical and synthesis capabilities. Excellent communication skills to interact with technical and business teams. Team spirit and autonomy in project management. Rigor, organization and attention to detail. Ability to explain technical topics to non-technical stakeholders. Desired Profile Master's degree in computer science, software engineering, statistics, data science or related field. Minimum of 3 years of experience in a similar role (Data Engineer, BI or advanced Data Analyst). Practical professional experience with Azure and Power BI. Azure Data Engineer or Power BI certification is an asset. Professional French and English. Conditions and Environment Contract: Permanent / Full-time Location: Montreal / Remote work possible Dynamic and fast-growing team, innovative projects in an international context   Languages: Fluent in French. English (Optional). Benefits Contract: Permanent / Full-time Location: Montreal / Remote work possible Dynamic and fast-growing team, innovative projects in an international context We thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process. Sopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are travel tech entrepreneurs, changing the way millions of people travel.  Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don’t traditionally work together. We take our customers from point A to B via C, including land transportation, at the lowest possible price. We are impacting the way people travel and provide higher margin opportunities to our partners that are some of the largest online travel agencies in the world.  We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready to challenge and be challenged. We’re big enough to give our teams support but small enough that every person makes a difference. There are still plenty of challenges to champion.  The Role As a Software Engineer II on the Web Content Team, you’ll be responsible for designing and developing a Chrome extension that enables travel agents to perform post-booking activities seamlessly. We are looking for a natural problem solver who is detail-oriented and able to work both independently and collaboratively in a fast-paced environment. This role includes planning, developing, testing, and deploying our product. A successful candidate will thrive in a fast-paced environment that uses agile planning techniques, encourages creative design and intelligent risk-taking, and embraces innovative ways to leverage cutting-edge technology. And of course, a demonstrated passion for travel is a plus! Requirements Responsibilities:  Engineer and scale high-quality systems that serve hundreds of millions of requests daily, ensuring reliability and performance Serve as a product evangelist, promoting Tripstack's offerings both internally and externally Drive innovation by proactively identifying and proposing new technology solutions to the entire organization Ensure code quality through a focus on test-driven development and writing clean, maintainable code Mentor and empower the team on a wide range of new and existing technologies Leverage strong fundamentals in Algorithms, OOPs, and Data Structures to solve complex problems Tackle both front-end and back-end development, contributing across the entire stack Utilize source control tools such as Bitbucket, GitHub, and GitLab Solve complex technical challenges and troubleshoot third-party integrations in a fast-paced environment Collaborate effectively within a cross-functional team Automate repetitive tasks to streamline development and deployment Qualifications: Bachelor's or Master's degree in Computer Science or a related field 3-5 years of experience developing with C# Experience with Agile development methodologies Proficiency in full-stack development, including C# and .NET on the back end, and JavaScript, HTML, and CSS on the front end Familiarity with code quality tools like SonarQube Skilled in building and maintaining CI/CD pipelines Experience writing unit and integration tests for both front-end and back-end code A plus: Experience with front-end test automation frameworks Experience designing and building RESTful or SOAP APIs Hands-on experience with a modern front-end framework like React or Angular Experience with front-end automation testing tools like Selenium Proven ability to collaborate effectively within a cross-functional product focused development team Additional experience that would be considered an asset: Cloud experience is a plus: Hands-on experience with cloud platforms like GCP or AWS. Experience with API testing tools like Postman or Fiddler. Familiarity with Elastic tools such as Kibana or Grafana. What is takes to succeed here We are a high-performing team driven by the ambition to revolutionize travel. We play to our strengths, hold ourselves to the highest standards, and move with a sense of urgency to achieve our common goals. We believe in what we do and hold ourselves accountable to win. Benefits We offer an opportunity to work with a young, dynamic, and growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

WHO WE ARE Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites on the market. With over 300 GW of wind, solar, and energy storage assets managed globally across more than 600 clients and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.* THE ROLE We are seeking a highly skilled Full Stack Developer with expertise in C#, .NET, and React to join our dynamic team. The ideal candidate will have a strong background in developing and maintaining complex applications. You will be working in a fast-paced, agile environment, contributing to the development of our Unity platform, which collects and analyzes millions of IoT and other data points to analyze and inform our users about their renewable energy assets. YOUR RESPONSIBILITIES Design: Participate and influence design sessions with peers using architectural principles and design patterns. Articulate the options, tradeoffs, and recommend a path forward that pertains to our long-term goals. Write and Maintain Code: Develop our product ensuring the software is built to scale, perform, easy to maintain, and is secure. Code quality and adhering to best practices is at your forefront. Solving Problems: Triage, debug, and synthesize client issues into root causes. Deliver sound fixes that support our product and technical roadmaps. Collaborate Cross-Functionally: Work in agile sprints with PMs, Designers, and other agile development teams aligning on dependencies and well-designed solutions. Continuous Improvement: Always improving both the code base and our processes. Identify and correct bottlenecks. CI/CD: Ability to improve our pipelines so we can shorten our cycle times and have a happy developer experience. Have a ‘shift-left’ mindset. Implement and maintain automated testing frameworks to ensure high-quality code. Coaching and Mentoring: Sharing of knowledge through training sessions, documentation, and hands-on coaching. Provide guidance and support to team members grow and develop their skills. Conduct code reviews and provide constructive feedback to team members. Monitoring: Know how our system is performing, scaling, and the cost so we can continuously improve them. Delivery: Contribute to the team’s success in sprint commitments with accountability and a sense of urgency. Hybrid position: 2 days in the office and 3 days working from home per week. QUALIFICATIONS Degree in Computer Science, Software Engineering, or equivalent. 8+ years of experience in full stack development with a strong technical background in C#, .NET, and React. Experience in containerization technologies like Docker and Kubernetes. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience with micro frontends architecture and design systems. Experience working in an Agile environment using frameworks like Scrum and Kanban. Highly motivated, self-driven, and problem solver. Result oriented with attention to details. Approaches problems with objectivity to enable data driven decision-making. Strong team player who can understand other’s pain points and propose creative solutions. Knowledge of PostgreSQL, Kafka, REST APIs, Playwright. SOFT SKILLS Effective Communication: Ability to clearly articulate ideas and collaborate with team members and stakeholders. Teamwork: Strong ability to work within a team, contributing to a positive and productive team environment. Adaptability: Flexibility to adapt to changing priorities and new challenges in a fast-paced environment. Problem-Solving: Proactive approach to identifying issues and developing innovative solutions. Time Management: Excellent organizational skills and ability to manage multiple tasks and deadlines. Leadership: Capability to mentor and guide junior developers, fostering their growth and development. Empathy: Understanding and consideration for the perspectives and needs of others, both within the team and with clients. Created during import

About Us Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of $9.1 billion. The world is how we shape it. For more information, visit us at www.soprasteria.com Are you ready to take on the challenge with us?   Position Summary SAP Architect: We are looking for a seasoned SAP Architect to lead enterprise-grade architecture design, technology assessments, and integration strategies for SAP-centric digital transformation programs. This role requires deep technical and functional understanding of SAP S/4HANA, SAP BTP, and cross-platform integration methods, with the ability to assess enterprise systems and align them with long-term business and IT strategies. The role combines technical leadership with business alignment and pre-sales support. You will play a pivotal role in SAP transformation roadmaps, legacy modernization, integration architecture, and innovation enablement. The ideal candidate will support both internal SAP practice growth and client delivery, with expertise in SAP S/4HANA, SAP BTP, and cross-platform integration.   Key Responsibilities Enterprise Architecture & Assessment Lead SAP landscape assessments to evaluate system health, readiness for S/4HANA, and modernization opportunities Define future-state architecture aligned with business and IT strategies Drive application rationalization, clean core strategies, and platform consolidation Integration Strategy & Execution Architect end-to-end integrations between SAP and external platforms (Salesforce, Workday, legacy apps) Design APIs and middleware flows using SAP Integration Suite, Event Mesh, REST/Kafka Define integration patterns, error handling, security protocols, and SLAs SAP Platform & Transformation Define platform and migration strategies (Greenfield, Brownfield, RISE with SAP) Guide side-by-side extensibility using SAP BTP, CAP, SAP Build Recommend cloud deployment models (AWS, Azure, GCP) for SAP workloads Practice Development & Client Advisory Support pre-sales by shaping SAP solutions for RFPs, proposals, and PoCs Advise clients as a trusted technical advisor on SAP roadmaps, scalability, and modernization Help build the SAP practice through capability development, knowledge sharing, and standardization Contribute to reusable architecture assets, reference models, and accelerators Conduct internal enablement sessions on emerging SAP technologies (BTP, AI/ML, Fiori, DevOps) Technical Governance & Delivery Oversight Review and approve technical designs, developments, and custom enhancements Ensure alignment with architecture principles, security, and clean core guidelines Lead governance forums with project teams and stakeholders Establish coding standards, DevOps pipelines, and release controls Stakeholder Collaboration Collaborate with functional consultants, data architects, and enterprise architects Engage with business leaders, CIOs, and project sponsors during solution design Provide thought leadership in architecture boards and digital strategy workshops Requirements Core Technical Skills 10+ years in SAP with 3+ years in architect role Proficiency in: SAP S/4HANA, ABAP, CDS Views, OData, SAP UI5/Fiori SAP BTP, Integration Suite (CPI, API Mgmt, Event Mesh) Middleware & API integration (Kafka, REST, SOAP, Webhooks) Experience with cloud infrastructure (AWS, Azure, or GCP) Good understanding of data security, identity management, and compliance (GDPR/PII) Business & Functional Skills Knowledge of key SAP modules (FI, MM, SD, PP, EWM, etc.) Proven success in leading technical design and architecture for enterprise programs Ability to align SAP solutions with business KPIs and value drivers Certifications (Preferred) SAP Certified Application/Technology Architect S/4HANA, BTP, or Integration Suite certifications TOGAF or cloud architecture certification (e.g., AWS/Azure) Strong communicator with the ability to influence technical and non-technical audiences Proven leadership in client-facing roles, workshops, and governance meetings Collaborative mindset to work with global teams and diverse stakeholders Self-starter with a passion for innovation and continuous learning   Languages: Fluent in English & French. Benefits A fast growth team, with excellent work culture and flexible/hybrid work environment Work on enterprise-scale S/4HANA transformation projects Lead SAP strategy and architecture for large-scale, global programs Drive innovation using SAP BTP, AI, Integration Suite, and cloud-native tools Collaborate with high-caliber SAP and IT leaders globally Contribute to growing a modern, agile, and customer-focused SAP practice Access learning platforms and support for certifications and conferences Collaborative, International work environment   Join Sopra Steria Aeroline and be part of a forward-thinking team that is shaping the future of aerospace through digital innovation. If you are passionate about sales account management, aerospace technology, and driving meaningful impact, we want to hear from you! Apply now to embark on an exciting career journey with us. We thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process. Sopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Your team’s dynamic: The Security Operations Center (SOC) Team Lead will spearhead the Security Operations, guide our dedicated Security Analysts in the detection and prevention of cyber threats to the organization. This role is pivotal in safeguarding our organization and ensuring swift, effective responses to cyber incidents. This role is pivotal in safeguarding our organization and ensuring swift, effective responses to cyber incidents. Your day at a glance: Develop and maintain Genetec's SOC programs to detect and respond to security incidents Ensure these programs serve as the foundation for incident response capabilities Coach and mentor SOC analysts Maintain up-to-date documentation Drive the evolution of processes, monitoring systems, and response tools Lead a team of dedicated analysts and specialists to effectively and diligently respond to potential incidents and threats, leveraging SOPs designed and driven by the SOC Guide team members to ensure they have the tools and knowledge necessary to perform their tasks and grow Report on key metrics to help drive decisions both within and outside the SOC Work with other Information Security teams to align on work and projects Oversee internal and external operational tasks, ensuring alignment with organizational priorities Participate in performance review activities and define individual yearly objectives What makes you a great fit: 5+ years equivalent experience with a focus on Information Security 5+ years working with the Microsoft tech stack, with 3+ years in an information security capacity Experience with Azure, M365, Purview, Sentinel, a plus You thrive in collaborative environments, communicate effectively, and lead by example Experience in mentoring, interviewing, and people management is a plus Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers) Your technical expertise: Run and coordinate daily security event monitoring to ensure swift and accurate threat detection Design and develop solutions to meet real-world security challenges, including emerging trends, with the goal of reducing incidents, improving response times, or increasing visibility. This includes research, development, and implementation of custom scripts, tools, automations, processes, techniques and methodologies Champion the development and integration of Detection Engineering and SOAR (Security Orchestration, Automation, and Response) capabilities to enhance operational efficiency and accelerate incident response Actively investigate and manage security incidents, conducting thorough reviews to identify root causes and lessons learned Supervise the management of the security operations queue, prioritizing alerts, incidents, and tasks to maintain operational excellence Serve as a technical escalation point, providing guidance and mentorship to SOC analysts Participate in the on-call rotation, ensuring 24/7 coverage and rapid incident response An asset if you have: You are motivated and driven to deliver value You take ownership of your responsibilities and follow through on all client and team member requests and questions Self-motivated with a strong focus on delivering results to meet the business requirements You have deep technical skills and enjoy developing the skills of others Conduct one-on-one meetings with team members on technical improvements Passionate about growing a team, including teaching, providing feedback, and taking part in skill development Let’s talk perks! Attractive compensation package Training Tuition Reimbursement Program Subsidized meals in our amazing Bistro (Les Cordons Bleus) Work-life balance with a flexible working schedule Free, unlimited coffee Private, free parking for all employees Onsite fitness facility with personal trainer We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us! Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers. --------------------------------------------------------------------------------------------------- La dynamique de votre équipe : Le chef d'équipe du centre des opérations de sécurité (SOC) dirigera les opérations de sécurité et guidera nos analystes de sécurité spécialisés dans la détection et la prévention des cybermenaces pesant sur l'organisation. Ce poste est essentiel pour protéger notre organisation et garantir des réponses rapides et efficaces aux incidents cybernétiques. Ce poste est essentiel pour protéger notre organisation et garantir des réponses rapides et efficaces aux incidents cybernétiques. Votre journée en un coup d'œil : Développer et maintenir les programmes SOC de Genetec afin de détecter et de répondre aux incidents de sécurité Veiller à ce que ces programmes servent de base aux capacités de réponse aux incidents Encadrer et conseiller les analystes SOC Tenir à jour la documentation Piloter l'évolution des processus, des systèmes de surveillance et des outils de réponse Diriger une équipe d'analystes et de spécialistes dédiés afin de répondre de manière efficace et diligente aux incidents et menaces potentiels, en s'appuyant sur les procédures opérationnelles standard (SOP) conçues et mises en œuvre par le SOC Guider les membres de l'équipe afin de s'assurer qu'ils disposent des outils et des connaissances nécessaires pour accomplir leurs tâches et évoluer Rendre compte des indicateurs clés afin d'aider à la prise de décisions tant au sein du SOC qu'à l'extérieur Travailler avec d'autres équipes de sécurité de l'information afin d'harmoniser le travail et les projets Superviser les tâches opérationnelles internes et externes, en veillant à leur alignement sur les priorités de l'organisation Participer aux activités d'évaluation des performances et définir les objectifs annuels individuels Ce qui fait de vous un excellent candidat : Plus de 5 ans d'expérience équivalente dans le domaine de la sécurité de l'information Plus de 5 ans d'expérience avec la pile technologique Microsoft, dont plus de 3 ans dans le domaine de la sécurité de l'information Une expérience avec Azure, M365, Purview et Sentinel est un atout Vous vous épanouissez dans les environnements collaboratifs, communiquez efficacement et donnez l'exemple Une expérience dans le mentorat, les entretiens et la gestion du personnel est un atout Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux) Votre expertise technique : Exécuter et coordonner la surveillance quotidienne des événements de sécurité afin de garantir une détection rapide et précise des menaces Concevoir et développer des solutions pour répondre aux défis de sécurité réels, y compris les nouvelles tendances, dans le but de réduire les incidents, d'améliorer les temps de réponse ou d'accroître la visibilité. Cela comprend la recherche, le développement et la mise en œuvre de scripts, d'outils, d'automatisations, de processus, de techniques et de méthodologies personnalisés Promouvoir le développement et l'intégration des capacités d'ingénierie de détection et de SOAR (Security Orchestration, Automation, and Response) afin d'améliorer l'efficacité opérationnelle et d'accélérer la réponse aux incidents Enquêter et gérer activement les incidents de sécurité, en effectuant des examens approfondis afin d'identifier les causes profondes et les leçons à tirer Superviser la gestion de la file d'attente des opérations de sécurité, en hiérarchisant les alertes, les incidents et les tâches afin de maintenir l'excellence opérationnelle Servir de point d'escalade technique, en fournissant des conseils et un mentorat aux analystes du SOC Participer à la rotation des astreintes, en assurant une couverture 24/7, et une réponse rapide aux incidents Un atout si vous avez : Vous êtes motivé et déterminé à apporter de la valeur ajoutée Vous assumez vos responsabilités et donnez suite à toutes les demandes et questions des clients et des membres de l'équipe Vous êtes motivé et vous vous concentrez sur l'obtention de résultats pour répondre aux besoins de l'entreprise Vous possédez des compétences techniques approfondies et aimez développer les compétences des autres Vous organisez des réunions individuelles avec les membres de l'équipe pour discuter des améliorations techniques Vous êtes passionné par le développement d'une équipe, notamment par l'enseignement, le retour d'information et la participation au développement des compétences Voilà ce que nous offrons ! Régime de rémunération attrayant Programme de remboursement des frais de formation Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus) Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible Café gratuit à volonté Espace de stationnement gratuit pour tous les employés Centre d’entraînement sur place Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre! Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.