Customer Solution Specialist

About Total Life Equity + Bonus + Massive Growth Opportunity At Total Life, we’re redefining mental healthcare for older adults by leveraging a telehealth platform that delivers evidence-based emotional support. Our mission is to ensure quality, affordable mental healthcare is accessible to a vulnerable demographic, empowering older adults to lead healthier, more fulfilling lives. Overview This is an entry level position in a fast-growing venture-backed start-up with significant learning opportunities for the right candidate. We are looking for a driven, detail-oriented, and adaptable Junior Data Analyst to help improve operational vigor, analyze, and report data, increase organizational efficiency, and work directly with our Direct of Operations and Analytics to achieve the company’s vision, KPI’s and growth objectives. A successful applicant will be resourceful, organized, and motivated to increase performance, enhance the company's reputation, and look for new and creative ways to ensure success. A background in start-ups, leadership, or finance is strongly desirable. Responsibilities Work with G-suite (sheets, Looker studio, G-Drive and more). Design, create, and maintain reports and data visualization dashboards to provide actionable insights. Develop, manage, and analyze data spreadsheets to support business operations and reporting needs. Write and execute SQL queries to extract and analyze data for operational and strategic purposes. Perform insurance verifications to confirm coverage and resolve discrepancies. Assist in managing insurance claims within the revenue cycle management (RCM) platform, ensuring timely and accurate processing. Handle miscellaneous insurance-related issues, including communication with payers, to support claim resolution and other inquiries. Identify areas for improvement across the business. Location Edmonton, Alberta (Please note that remote work will be considered for exceptional candidates with occasional travel to Edmonton) Job Type Job Type: Full-Time (40 hours per week, Monday to Friday) Requirements Requirements/Qualifications Bachelor’s degree in business, management, finance, accounting, or a related field. Proficiency in all G-Suite applications. Ability to work in a fast-paced environment. Excellent analytical, problem-solving, time management, and leadership skills. Exceptional negotiation and decision-making skills. Effective communication skills both written and verbal. Extremely organized with great attention to detail. Enjoys working with numbers. Technology savvy. Ability to handle multiple projects simultaneously and work under pressure. Ability to adapt to change with a positive attitude. Experience in healthcare and working with seniors is a plus. Benefits Salary Range $45,000 - 65,000 CAD per year Why Join Total Life? Make an Impact: Contribute directly to enhancing mental healthcare services for older adults. Collaborative Culture: Work alongside an innovative and supportive team. Healthcare Plan: Dental care, extended health care, life insurance, paid time off, and vision care. Remote work available on Fridays Application Instructions If you’re a motivated data oriented individual ready to launch your career and drive meaningful change in mental healthcare, we want to hear from you. Submit your resume along with a cover letter outlining your relevant experience and explaining why you’re excited to join our team at Total Life.

Project The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacity of 250,000 m3 and would produce approximately 2.1 million tons per year of LNG. Woodfibre Management Ltd. is a privately held Canadian company based in Vancouver and a subsidiary of Pacific Energy Corporation Limited. Position The Business Application Analyst/Project Support supports business application projects by helping gather requirements, coordinate tasks, and ensure delivery meets operational and IT policy requirements. It bridges business and technical teams to support smooth project execution. A key responsibility includes managing SharePoint sites and coordinating security assessments (e.g., SRA) to ensure systems are secure and ready for production use. Experience in business application systems and project environments, and the Oil & Gas industry is a plus.   Key Responsibilities: The successful applicant will: Support the implementation and execution of business application projects to ensure timely and high-quality delivery Provide day-to-day support to the project implementation team Work closely with business users to gather, analyze, and document requirements for new applications or system enhancements; participate in requirement analysis and solution discussions Collaborate with technical teams to translate business needs into functional specifications and ensure proper implementation Coordinate with the Averis Security Team to initiate and follow up on the Security Risk Assessment (SRA), ensuring the SRA process is completed in a timely manner before the planned go-live date Provide project support to ensure compliance with Group IT policies and procedures throughout the project lifecycle, including but not limited to IT CIP process, security, architecture, change management, etc. Track project progress and coordinate internal and external resources to ensure tasks are completed according to schedule Support key project phases such as technical reviews, user acceptance testing (UAT), issue tracking, go-live preparation, and post-go-live support Prepare and maintain project documentation including meeting minutes, requirement specifications, test reports, user guides, SOPs, etc. Support project-related procurement processes such as RFP preparation and technical evaluation Monitor project issues and risks, help drive resolution and mitigation actions, work proactively with stakeholders to ensure resolution, etc. Facilitate effective communication and collaboration among business users, technical teams, and third-party vendors Create, manage, update, and optimize SharePoint sites, including site creation, permissions, workflow setup, content structure, etc. Requirements Required Experience: Bachelor’s degree in computer science, Information Systems, or a related field At least 3 years of experience in IT project support or project coordination; 1-2 years of experience as a Business Analyst or in a similar role within business application Proficiency in developing web applications using modern technologies such as HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue Familiarity with backend development using languages such as Python, Node.js, or .NET is an asset Ability to design, implement, and maintain web-based tools to support business workflows or data visualization Strong analytical and problem-solving skills, with the ability to understand complex business processes and systems Proven hands-on experience with SharePoint Online administration and development: site creation, permission control, workflow automation, document management, and page customization, etc. Familiarity with the lifecycle of business application systems (e.g., ERP, CRM, procurement systems, LNG industry business systems, etc.) Previous experience supporting IT projects in the Oil & Gas industry is strongly preferred Experience working with IT governance, compliance, and security processes (e.g., SRA) Strong communication and coordination skills; team-oriented with a proactive attitude Detail-oriented with good documentation and organizational skills Knowledge of project management methodologies (e.g., Waterfall, Agile) is an advantage Proficiency in Microsoft Office tools; experience with project management tools (e.g., Microsoft Project, JIRA) is a plus Good command of written and spoken English, especially for cross-functional and cross-regional collaboration Relevant Certifications (e.g., PMI-PBA) is an advantage   Additional Requirements: Experience working with large multi-disciplinary teams and contractors in a multicultural environment is an asset. Communication/interpersonal skills – interacting with front-line workers through to management and all hierarchical levels. Accepts responsibility and demonstrates a commitment to the delivery of tasks and targets. Exceptional written and verbal communication skills. Ability to be Innovative and vision-oriented with demonstrated ability to undertake strategic planning and implementation. Ability to work well under pressure, handle multiple tasks, and change priorities within tight time frames. Demonstrates and seeks accountability within the team. Ability to work collaboratively within a team environment. Expertise with a variety of computer programs (programs e.g., Office 365, MS teams, MS Visio, MS Project Control, Teams, Adobe Acrobat, DocuSign, Navisworks, Aconex, SharePoint, Borealis, AutoCAD, etc.) Motivated and willing to take ownership of tasks. Energetic in pursuit of continuous improvement processes. Shares knowledge readily and encourages personal development. A valid driver’s license and passport (Canadian passport or passport with US Visa). As required, the position is based in Vancouver, BC, with travel to the EPC contractor’s office in Houston, and Squamish (site). Must be legally entitled to work in Canada.   Only qualified candidates legally entitled to work in Canada will be contacted. Woodfibre Management Ltd. is an equal opportunity employer. Thank you in advance for your interest! Benefits Salary range: CAD 75,000 - 95,000/yr

Mandate:  Reporting to the Department Manager, the Ecommerce Data Analyst is responsible for analyzing documents and preparing customs shipments. The candidate will also be responsible for uploading data into the system, ensuring the accuracy and efficiency of all customs processes.   Requirements:   Proficient in Microsoft Office, with advanced Excel skills such as PIVOT tables, VLOOKUP, and other functions  2-3 years of experience in the Customs Brokerage industry is preferred   College Diploma in International Transportation & Customs or related field is preferred    Experience in CargoWise One system is considered an asset  CCS or other Customs designation(s) is considered an asset   What You Offer:   Attention to detail and ability to analyze large volumes of data   Excellent oral and written communication skills in English   Ability to work efficiently in a team environment, as well as independently   Highly organized and an outstanding ability to multi-task   What We Offer:  Equal opportunity employer    Competitive compensation   Comprehensive Benefits package, including fitness reimbursement program(s)  Education Reimbursement Program   Balance between work and home life  

Tiger Analytics is looking for an experienced Leader to join our fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the best global analytics consulting team in the world. As a Leader Reccomendation Engineer, you will apply strong expertise through the use of machine learning, data mining, and information retrieval to design, prototype, and build next-generation advanced analytics engines and services. You will collaborate with cross-functional teams and business partners to define the technical problem statement and hypotheses to test. You will develop efficient and accurate analytical models that mimic business decisions and incorporate those models into analytical data products and tools. You will have the opportunity to drive current and future strategy by leveraging your analytical skills as you ensure business value and communicate the results. Key Responsibilities Develop and deploy scalable recommendation algorithms (e.g., collaborative filtering, content-based, hybrid). Translate business objectives into data science problems, and deliver solutions that drive measurable outcomes. Work with petabyte-scale datasets to train, validate, and optimize ML models (ranking, retrieval, embeddings). Build end-to-end ML pipelines (training, validation, CI/CD, deployment, monitoring) using best MLOps practices. Collaborate closely with product, engineering, and analytics teams to integrate models into production systems. Optimize model inference for latency, scale, and cost-efficiency in production environments.  Requirements 10 years of experience working as a Data Scientist Hands-on experience with enterprise data science solutions, preferably in retail, inventory management, or operations research. Proficiency in Python, SQL, and PySpark. Experience with production-level coding and deployment practices. Familiarity with basic machine learning techniques and mathematical optimization methods. Proficient in data science libraries and ML pipelines such as; NumPy, SciPy, scikit-learn, MLlib, PyTorch, TensorFlow. Self-starter with an ownership mindset and the ability to work with minimal supervision. Benefits This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.

Business Analyst – Level 2 Location: Ottawa, ON (Hybrid) Security Clearance: Level II – Secret Position Type: Contract (Contingent on Winning Bid) Project Type: Federal RFP Submission – Defence Major Projects We are responding to a federal government RFP and are seeking a Business Analyst (Level 2) to support project processes, system optimization, and change management planning on federal Major Projects. Important: This position is contingent on contract award. Only candidates who fully meet all listed requirements will be considered. You must be prepared to provide proof of education, certifications, and experience. Requirements Required Qualifications Education: A certificate, diploma, or degree from a recognized Canadian post-secondary institution (or equivalent) in one of the following: Business Administration Business Information Systems Business Management Computer Science Information Systems Information Systems Management Management Information Systems Experience: At least 5 years of combined experience within the last 10 years as a Business Analyst on Major Projects (valued over $10M), with responsibilities in at least two of the following: Project processes Automated/computerized systems Change Management Future capacity requirements Existing and future human resources At least 9 years of experience within the last 10 years in each of the following: Performing planning during various use cases, initiatives, or projects Monitoring and reporting on key performance indicators (KPIs) Transforming record repositories into SharePoint and using project management requirements tools (e.g., DOORS) Certifications: A minimum of four (4) of the following certifications: Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Technology Specialist SharePoint 2010 Certification MCPD: Microsoft SharePoint 2010, Application Development Microsoft Certified Professional Microsoft Specialist: Microsoft SharePoint Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals Microsoft Power Automate Essential Training SharePoint Framework for Developers (Parts 1 and 2) Nintex Workflow Pro Microsoft PowerApps: Using the Common Data Service Microsoft Certified: Power Platform Fundamentals Record Data Information Management System (RDIMS) DOORS Qualiware

Basic Requirements Hold a bachelor's degree (BAC) in computer science, information systems management, or another relevant discipline recognized by the Ministry of Education, or equivalent; Within the last 12 years, have 8 years of IT experience including 6 years as a cloud technology analyst in operations and infrastructure assignments, or in technology analysis or implementation projects; Have completed 3 assignments as a cloud technology analyst totaling more than 220 person-days within the last 6 years, in an environment comparable to the client's in scale and complexity; Specific Requirements (optional or additional) Experience with Microsoft 365 environment Experience with AWS environment Experience in cloud security Experience with Azure environment Experience in infrastructure as code (IAC) Experience in DevSecOps Experience with Kubernetes Page 26 of 85 Experience with Terraform Experience with EC2 Experience with Route 53 Experience with load balancers (Load Balancing) MSK Apache Kafka