Negotiable Salary
Genetec
Montreal, QC, Canada
Your team’s dynamic: Are you looking to jump-start your technical support career but don’t have all the technical skills required for the job? The Genetec Support Academy is a career advancement program designed for individuals interested in joining our level 1 Technical Support team. Join our comprehensive training program that will help you easily transition into a rewarding and challenging role! Our Technical Support team works with Genetec customers to troubleshoot and resolve product-related issues received over the phone, via online chat, or by email. Join our collaborative team to advance your career and make a positive impact on the day-to-day of our customers. Your day at a glance: Improve your technical skills through a formal training program covering concepts such as Windows administration, networking, databases, virtualization and Cloud, cybersecurity, and more Participate in virtual meetings, training sessions, and workshops led by an experienced technical trainer Work with advanced and innovative technologies in the physical security sector Obtain your certification on Genetec products to deepen your knowledge What makes you a great candidate: Excellent communication skills in French and English; knowledge of other languages is an asset Analytical mindset and ability to work confidently and professionally in a dynamic environment Passionate about technology, resourceful, and empathetic approach An asset if you have: Experience with ticketing systems Experience working in customer call handling Understanding of the basics of electronics and electricity Here’s what we offer! Attractive compensation package Training fee reimbursement program Subsidized meals at our amazing Bistro (Les Cordons Bleus) Work-life balance through a flexible work schedule Free, unlimited coffee Free parking space for all employees Onsite fitness center We know that diverse backgrounds and experiences bring great value to our teams. Even if you don’t meet all the criteria, we still encourage you to apply—your profile might surprise us! Thank you for your application, but please note that only selected candidates will be contacted. Recruitment agencies and headhunters are not permitted to submit resumes through this website or directly to managers. --------------------------------------------------------------------------------------------------- Your team’s dynamic: Are you looking to jump-start your technical support career but don’t have all the technical skills required for the job? The Genetec Support Academy is a career advancement program designed for individuals interested in joining our level 1 Technical Support team. Join our comprehensive training program that will help you easily transition into a rewarding and challenging role! Our Technical Support team works with Genetec customers to troubleshoot and resolve product-related issues received over the phone, via online chat, or by email. Join our collaborative team to advance your career and make a positive impact on the day-to-day of our customers. Your day at a glance: Develop your technical skills through a formal training program that covers the following concepts: Networking, Windows Administration, Database, Virtualization & Cloud, cybersecurity, and more Attend virtual meetings, training sessions, and workshops led by an experienced technical trainer Work with innovative and advanced technologies in the physical security industry Work to obtain your Genetec product certification to deepen your knowledge of Genetec solutions What makes you a great fit: Excellent communication skills in English and French (additional languages an asset) Ability to work in a fast-paced environment with professionalism and confidence Resourceful people who are passionate about technology An asset if you have: Experience with ticketing systems Experience handling customer calls Understanding of electronics and electricity basics Let’s talk perks! Attractive compensation package Training Tuition Reimbursement Program Subsidized meals in our amazing Bistro (Les Cordons Bleus) Work-life balance with a flexible working schedule Free, unlimited coffee Private, free parking for all employees Onsite fitness facility with personal trainer We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us! Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.