Evolving Web
Montreal, QC, Canada
Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you skilled at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the lead in client communications and strategy. Join us in our growth journey! In your role as Account Director, you will be expected to: Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services Ensure timely and successful project delivery in alignment with customer needs and objectives Develop and approve project briefs, providing guidance and direction to project teams Lead and participate in client presentations and other activities to enhance agency-client relationships Lead contract negotiations with new clients and manage contract renewals Provide clear and concise updates to clients and agency leadership Forecast and track key account metrics, reporting on account status and opportunities To be successful, you should have the following skills and experience: Minimum of 5 years of experience in an agency or professional services setting Exceptional listening skills with the ability to understand and address client needs Proven track record in managing and delivering successful client portfolio projects Proficiency in digital best practices, technologies, and trends – an asset if you have experience with Drupal, WordPress, or other open-source technologies Experience managing client relationships and serving as an escalation point Comfortable with public speaking and presentations Demonstrated ability to set and achieve goals in a fast-paced environment Experience in team supervision or management Excellent communication skills in English; proficiency in French is desirable Remote applications from candidates based in North America are welcome, but applicants must: Be available during Montreal business hours Use tools such as Slack to stay engaged with your team and contribute to company culture Have exceptional self-management and proactive communication skills What We Offer: Impact – Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day Challenge – Opportunity to take ownership of projects with a high level of creative and technical complexity Learning & Growth – A collaborative environment that encourages continuous learning and mentorship Culture – A company with a global team that feels like a family Flexible Hybrid – For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For candidates outside the Montreal area, this role is fully remote. Ready to make a difference? Join us and help shape the future of digital experiences!