Dialectica
Customer Service Team Associate (Montreal)

Montreal, QC, Canada
About Dialectica
Dialectica is a B2B information services company serving the world’s most renowned professionals by enabling them to gather real-time insights and knowledge from industry experts across diverse markets, industries, and regions.
Driven by our mission to achieve unmatched client recognition, we are building the world’s most reliable and innovative knowledge-sharing platform.
Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for four consecutive years, as one of the best employers for recent graduates by the Canadian Career Directory, and as one of the best workplaces.
We believe in supporting our employees to bring their best selves to work and fostering their growth. Creating a dynamic, rewarding, and respectful workplace is at the heart of our mission: accelerating the transition to a prosperous society by enabling better decision-making.
With a global presence spanning five offices across three continents and a highly skilled team of over 1,000 employees, we are always seeking individuals who share our belief that our work goes beyond individual and organizational benefits, making a significant contribution to society’s collective advancement. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also how we work and what we stand for. These values include:
Respect
Teamwork
Accountability
Growth mindset
About the Role
The client services team is the revenue epicenter of our company. As an ESC Associate, you will need to think quickly and critically, conduct high-level research on industries and companies, identify and engage top experts, and ensure they possess the most relevant experience and knowledge to meet our clients’ needs. This is a perfect opportunity to showcase and enhance your skills in a role that offers clear goals and opportunities for recognition and rewards based on your contributions. It’s a chance to excel and be recognized for your hard work and achievements.
One day, you might connect a private equity firm with experts you’ve recruited to better understand the telecommunications market in Sub-Saharan Africa, while the next day, you assist a strategy consulting firm studying the growth prospects of solar energy in the Middle East.
By working on multiple projects from various clients simultaneously, you’ll have the opportunity to accelerate your career and develop transferable skills in sales, time and project management, negotiation, and communication, while broadening your awareness of business issues.
Requirements
Our future Dialectica team member has:
0–3 years of work experience
Academic excellence achieved in any undergraduate field (bachelor’s degree or higher)
Participation in extracurricular activities with a leadership background
Strong interest and passion for the business world
A growth mindset, viewing short-term setbacks and challenges as learning opportunities
Excellent networking and sourcing skills, leveraging professional networks such as LinkedIn and internal databases to engage and persuade relevant experts
Strong ability to meet quotas, achieve specific goals, and deliver projects on time
Fluency in English, both written and spoken, is essential; proficiency in French is a strong asset
Knowledge of other languages such as German, Italian, Spanish, Japanese, Korean, and/or Mandarin is an asset
Benefits
Be part of a creative, entrepreneurial, and dynamic team
Training and career development programs (onboarding sessions, intensive progression programs, foreign language courses)
Competitive compensation plan
Employer-matched RRSP (Registered Retirement Savings Plan)
Extensive benefits and generous corporate health coverage (life, medical, dental, vision, and employee assistance programs)
Substantial wellness program (allowance, flexible and volunteer days)
Team activities, happy hours, events, and more!
The company recruits experts worldwide across all fields for clients primarily located outside Quebec, in collaboration with the company’s other offices outside Quebec, with which interaction is constant. Therefore, knowledge of English is required for this position.
Knowledge of French is required for positions based permanently in Quebec so that the incumbent can communicate when necessary with colleagues and suppliers in Quebec. French training will be provided to any person hired for a permanent position in Quebec who does not have a strong command of French.
Dialectica is an equal opportunity employer. Dialectica does not discriminate based on race, religion, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis protected by applicable law.
Not sure if you have everything? Apply anyway! At Dialectica, we strive to create an inclusive work environment and welcome candidates with diverse experiences and backgrounds.