Hardware Design Lead

Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟 Position: Independent Contractor - Satellite Installer Location: Nationwide - Work anywhere in the Canada What You’ll Do: 🌐 Install satellite internet systems at customer locations 🛰️ Mount satellite dishes on roofs or other suitable spots 🔧 Run cables and connect equipment for perfect signal reception 📡 Configure and program satellite receivers 🛠️ Test and troubleshoot to ensure everything’s working smoothly 💬 Provide top-notch customer service and answer questions 📚 Educate customers on using their new satellite systems What You Need: 💡 Strong knowledge of telecom systems and equipment 🔌 Experience with fiber splicing and low voltage cabling 🛠️ Skilled with hand tools and network installation (Cisco routers a plus!) 🧩 Excellent problem-solving skills 🗣️ Great communication abilities 🤝 Ability to work independently or as part of a team 🛠️ Previous experience as a service technician is a bonus Perks: 💵 Competitive pay per completed installation 🆓 All necessary training provided 🚀 Opportunities for career growth in a dynamic industry Ready to elevate connectivity across the nation? Apply now and become a part of our stellar team! 🌟 Go here to apply: starlinkinstallationpros [dotcom] /installers Requirements Ladder capable of 3 stories Tools for facilitating a starlink install Ability to climb on roofs Carry your own liability insurance Be authorized to work in Canada (W-8BEN form may be required for tax purposes when working with U.S. companies) Benefits W-8BEN contract work: As a Canadian contractor working for a U.S.-based company, you’ll submit a W-8BEN form to confirm your status for tax purposes. No taxes taken out. You keep 100% of what you make. You run your own small business and take advantage of all the benefits that come with that.

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What we’re all about. It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating. We’re a real team. Collaborating and constantly engineering better and better solutions. We’re ambitious, we think things through and we’re on a mission to discover just how far we can go. Nearly half of our colleagues come from an ethnic or religious minority background. We’re made up of people from 47 nationalities who speak over 20 languages. As a diverse mix of individuals, we make one big unstoppable team.       If our incredible culture sounds like you, we’d love you to join us. The opportunity. Our Technical Business Analyst Team sits at the heart of our fast-paced Delivery department. We act as a bridge, connecting our highly technical developers with Quantexa's end users and their real-world challenges. This role extends far beyond requirement capture. You will deliver complete technical designs and solve real-world problems, one creative solution at a time. Our work is all about making a real impact. The challenges we tackle are big, but they're also incredibly rewarding. We're fuelled by innovation, always looking for new ways to help our client organizations change the way they do things. Join our team and you'll experience strong growth and a challenging career. At Q, we're here to make a difference, and we want you to be a part of it. What you’ll be doing. From big data queries to understanding the end user’s investigative approach, you’ll bridge the gap between technology and business objectives, leveraging your analytical nature to design innovative data models, scores and UI visualisations. Collaborating with diverse stakeholders to identify and analyse real-world problems. Helping our clients navigate their journey towards optimal technical and business solutions for a wide range of use cases. Partnering closely with internal Quantexa teams to drive the development of new features and product enhancements in our rapidly evolving offerings and best practices. Ensuring that our solutions effectively address problems by validating outcomes with investigator teams. And you won’t stop there. You’ll lead the fine-tuning and refinements of solutions to achieve real impact. You’ll be the point of contact for our clients and development teams, collaborating with end users to facilitate the adoption and utilization of their new solutions. Requirements What you’ll bring. You work independently and proactively, with a high degree of autonomy and judgement. You know when to engage the wider Quantexa organization for support. You bring a powerful combination of business analysis and requirements management skills to the table. You thrive on asking insightful questions to gain a deep understanding of problems and the specific requirements of end users. You’re comfortable working with technical tools and data analysis platforms – with the technical skills to navigate, query, review, and manipulate large datasets. You have strong analytical and problem-solving skills – you adapt quickly to evolving challenges and craft solutions that meet client needs. You showcase excellent communication skills with a track record of success in dynamic client environments. You can convey both complex technical and business concepts to both technical and non-technical stakeholders. You have a keen understanding of what makes a high quality, operationally stable system – you know how to prioritize system reliability and durability against new features and functionality in project work. You’ve tackled diverse challenges within the realm of data analysis and technical problem-solving and have worked on a variety of complex, data orientated projects. A valid Secret-level government security clearance, either current or in the past 12 months, is a mandatory requirement for this position. Benefits Our perks and quirks. What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits. We offer: Competitive salary   Company bonus   100% RRSP match up to 5%  Competitive annual leave, plus your birthday off, parental leave, PTO, and observed holidays  Comprehensive benefits coverage, including mental health support, fitness reimbursements, and financial well-being  Tax-advantageous benefits, such as commuter benefits, healthcare, and dependent care  Regularly bench-marked salary rates   Well-being days   Volunteer Day off  Work from Home Equipment  Free Calm App Subscription #1 app for meditation, relaxation and sleep   Continuous Training and Development, including access to Udemy Business   Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy  Employee Referral Program    Team Social Budget & Company-wide Socials  Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future. It's all about you We want you to feel welcome, valued, and respected—because it’s your individuality and passion that make you Q. We see that, and we celebrate it. That’s why we’re proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know—we’re happy to assist.  No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities—whoever you are—if you're a passionate, curious, and caring human eager to push the boundaries of what’s possible, we want to hear from you. Applicants must be authorized to work for any employer in Canada. start. don’t stop – Apply

I need an occasional live in cyw to take care of my 3 teen boys when i go away....it would be irregular hours but would consider adapting to cyw schedule to fit my time away... would never be traditional canadian holiday times....prefer male, but not mandatory....payment etc can be discussed further if interested... ideally some experience in dealing with teen behaviour problems is good...it would be 24 hour days, a bedroom available or couch, all food provided, etc

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.     Purpose of Position • Responsible for the day-to-day activities of the Network Operations Centre (NOC) such as managing work-load, workflow and deliverables. • Provides leadership and development in the NOC for troubleshooting methodology, organized thought processes, use of diagnostic tools and diligence in problem resolution. • Interfaces with appropriate members of cross-functional teams to escalate customer issues and provides recommendations for resolution • Develops, maintains and enhances systems, methods and procedures to identify and improve operating efficiency and accommodate changing business requirements. • Manages the scheduling of Hosted Server Software Releases and Emergency Patches, where applicable. • Planning and developing NOC team recruitment and liaising with HR team • Ensures the NOC team remains trained on current and new products, solutions, services. • Analyzes system data for potential issues and/or trends. • Provides System status reports (Dashboard). • Manages customer expectations. • Monitors and provides reports on Tier 1 and Tier 2 team performances Duties and Responsibilities • Responsible for the team overseeing the monitoring of customer’s March Network products using hardware, software, and critical thinking, to ensure rapid discovery and resolution of “managed” asset problems. • Provides analysis and reports of each Managed Services Customers, the services provided, and assets managed. Develops new reports as necessary to support new department initiatives. • Manages the Network Operations Centre's email and ticket queue, owning the ticket until resolved to customer's satisfaction. • Participates in the identification, review and implementation of new service offerings to new and existing customers. • Improves Network Operations Centre processes for Tier 1 and 2 team, identifies and implements cost savings opportunities where applicable. • Provides technical guidance and support to NOC team members. • Ensures that each NOC specialist receives the appropriate product and systems training to be able to excel at their job. Identify any new training requirements and plan training sessions accordingly. • Able to fulfill the responsibilities of other Network Operations Centre specialists as to provide, as needed, additional resources to help balance the workload during periods of temporary workload fluctuation. •Responsible to ensure all members of the NOC team perform their duties in a professional manner; adhere to company policies and procedures, preserve the integrity of March Networks through ethical practices. • Ensures the NOC team tracks & records all customer communication and ticket work times. • Manages •                  • Customer warranties & service entitlements. •                  • The rollout of Maintenance Releases and Emergency Patches. •                  • Secured remote access infrastructure as well as users who must have access to Onprem customers •                  • Collaboration with other groups, specifically R&D, PV, Support and Quality Assurance. •                  • Relationships with Key customers (NOC accounts). Experience and Qualifications: •Bachelor's degree or post-secondary education, preferably in computer science, engineering or mathematics or related work experience. •Cisco Certified Network Associate (CCNA) certification or CompTIA Network+ and A+ is preferred •Sound knowledge of: •Database Management •Windows OS, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches. •LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting. •UNIX/Linux OS. •Security products, DVR's, IP cameras, CCTV in general. •Ability to •Give clear, concise presentations, and produce accurate documentation and reports •Remain calm under pressure. •Manage work schedules in a NOC environment. •Excellent interpersonal, writing and communication skills •Excellent problem-solving skills and ability to work within ambiguous situations •Experience in dealing directly with senior management whether internal or external. •Customer focused, attentive to detail, investigative, commitment to quality. •Works independently through verbal/written instructions from senior management. •Promotes and maintains a high level of customer satisfaction. •Expected to give after hours support on a "general availability" basis. •Other related duties as required. EXPERIENCE • 10 years’ experience in Help Desk support in a High-Tech environment or equivalent. • Minimum 5 years’ experience interfacing with customers as well as managing and resolving technical issues in a NOC environment. • 3 years of management experience in a Network Operations Centre environment. • Minimum 7 years’ experience working with March Networks products (NVRs, Cameras, Enterprise software, etc. Experience in providing analytical reports to management. March Networks is an equal opportunity employer and supports a diverse workforce. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.   Please note March Networks uses AI as part of the recruitment process.  

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