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When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.\r\n \r\n \r\nPurpose of Position \r\n \r\n \r\n• Responsible for the day-to-day activities of the Network Operations Centre (NOC) such as managing \r\nwork-load, workflow and deliverables. \r\n• Provides leadership and development in the NOC for troubleshooting methodology, organized \r\nthought processes, use of diagnostic tools and diligence in problem resolution. \r\n• Interfaces with appropriate members of cross-functional teams to escalate customer issues and \r\nprovides recommendations for resolution \r\n• Develops, maintains and enhances systems, methods and procedures to identify and improve \r\noperating efficiency and accommodate changing business requirements. \r\n• Manages the scheduling of Hosted Server Software Releases and Emergency Patches, where applicable. \r\n• Planning and developing NOC team recruitment and liaising with HR team \r\n• Ensures the NOC team remains trained on current and new products, solutions, services. \r\n• Analyzes system data for potential issues and/or trends. \r\n• Provides System status reports (Dashboard). \r\n• Manages customer expectations. \r\n• Monitors and provides reports on Tier 1 and Tier 2 team performances \r\n \r\n \r\nDuties and Responsibilities \r\n• Responsible for the team overseeing the monitoring of customer’s March Network products using hardware, software, and critical thinking, to ensure rapid discovery and resolution of “managed” asset problems. \r\n• Provides analysis and reports of each Managed Services Customers, the services provided, and assets managed. 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This role will partner with the business to shape the application portfolio strategy, drive adoption, enable data capabilities, and serve as an IT business partner across all business units. This role ensures that the firm's software applications and data solutions deliver value to the organization, support growth objectives, and enable innovation. \r\nThis individual will collaborate closely with the business units and stakeholders across Private Equity, Infrastructure, Real Estate, and Corporate divisions to align technology with business goals.\r\nThis individual will also serve as the primary liaison between the IT department and the Infra/PE/RE/CS functions, with an exciting opportunity to be a strategic consultant and advisor for portfolio companies. \r\nKEY RESPONSIBILITIES\r\nApplication Strategy and Portfolio Management\r\n Support the firm in developing and executing a strategy for software platforms and applications to meet the evolving needs of the business and their objectives, partnering with business units to ensure alignment and collaboration.\r\n Lead application portfolio management to identify applications to retire, sustain, replace, or optimize, ensuring alignment with business needs and cost efficiency.\r\n Partner with business units to define, prioritize, and deliver enterprise applications that enhance productivity and enable strategic outcomes.\r\n Monitor third-party providers and ensure compliance with industry regulations, security standards, and internal policies.\r\n Data Strategy, Management and Enablement\r\n Support the development of a comprehensive data strategy, ensuring the organization’s data infrastructure and analytics capabilities support business decision-making.\r\n Collaborate with business stakeholders to ensure access to high-quality data for insights, reporting, and analytics.\r\n Lead the implementation of enterprise data management and governance practices to ensure data quality, consistency, and security across the organization.\r\n Business Partnership and Stakeholder Management\r\n Act as a trusted IT business partner, collaborating across business units to understand their strategic goals and technology needs.\r\n Facilitate the gathering of business requirements to inform IT solutions, ensuring that application and data initiatives align with business priorities.\r\n Application Selection and Implementation\r\n Guide and support the evaluation, selection, implementation and optimization of enterprise applications to ensure value delivery and scalability.\r\n Oversee implementation projects, ensuring solutions are delivered on time, on budget, and meet stakeholder expectations.\r\n Portfolio Company Support\r\n Provide technology advisory and consultation to portfolio companies on best practices for application and data management.\r\n Enable scalable and standardized technology solutions to support portfolio companies' operational and growth strategies.\r\n Innovation and Emerging Technologies\r\n Drive innovation by staying abreast of emerging technologies, trends, and industry standards in asset management and data analytics.\r\n Identify opportunities to modernize and streamline the application and data landscape to enhance performance, reduce costs, and enable business growth.\r\n Requirements\r\nKEY QUALIFICATIONS\r\n Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline.\r\n 5+ years of experience in IT leadership roles with a focus on applications, data, and SaaS platforms.\r\n Strong experience in alternative asset management and related industries such as private equity, infrastructure, and real estate.\r\n Demonstrated expertise in application portfolio management, including selection, implementation, and optimization of enterprise applications.\r\n Experience with industry-specific applications such as Yardi, Argus, DealCloud, and portfolio monitoring/analytics platforms.\r\n Proven ability to define and execute data strategies, supporting analytics and decision-making capabilities across business units.\r\n Strong understanding of AI technologies and their strategic applications in asset management\r\n Deep understanding of cloud platforms like Microsoft Azure and modern application and data platforms and services\r\n Exceptional stakeholder management skills, with the ability to build strong relationships and act as a strategic advisor to business leaders.\r\n Strong project management skills, with a track record of delivering complex initiatives on time and within budget.\r\n Proven experience managing third-party vendors, including evaluating vendor performance, negotiating contracts, and ensuring alignment with business objectives and service-level agreements (SLAs).\r\n Experience with leading discussions, establishing outcomes, and negotiate paths forward with stakeholders. \r\n Ability to work collaboratively with senior leadership and key stakeholders in all departments.\r\n Proficiency in project management and successfully delivering complex initiatives\r\n Excellent communication and relationship management skills with business stakeholders.\r\n 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Location:
Ontario
Category:
Management

March Networks
Network Operations Centre - Manager

Ottawa, ON, Canada
At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
Purpose of Position
• Responsible for the day-to-day activities of the Network Operations Centre (NOC) such as managing
work-load, workflow and deliverables.
• Provides leadership and development in the NOC for troubleshooting methodology, organized
thought processes, use of diagnostic tools and diligence in problem resolution.
• Interfaces with appropriate members of cross-functional teams to escalate customer issues and
provides recommendations for resolution
• Develops, maintains and enhances systems, methods and procedures to identify and improve
operating efficiency and accommodate changing business requirements.
• Manages the scheduling of Hosted Server Software Releases and Emergency Patches, where applicable.
• Planning and developing NOC team recruitment and liaising with HR team
• Ensures the NOC team remains trained on current and new products, solutions, services.
• Analyzes system data for potential issues and/or trends.
• Provides System status reports (Dashboard).
• Manages customer expectations.
• Monitors and provides reports on Tier 1 and Tier 2 team performances
Duties and Responsibilities
• Responsible for the team overseeing the monitoring of customer’s March Network products using hardware, software, and critical thinking, to ensure rapid discovery and resolution of “managed” asset problems.
• Provides analysis and reports of each Managed Services Customers, the services provided, and assets managed. Develops new reports as necessary to support new department initiatives.
• Manages the Network Operations Centre's email and ticket queue, owning the ticket until resolved to
customer's satisfaction.
• Participates in the identification, review and implementation of new service offerings to new and
existing customers.
• Improves Network Operations Centre processes for Tier 1 and 2 team, identifies and implements cost savings opportunities where applicable.
• Provides technical guidance and support to NOC team members.
• Ensures that each NOC specialist receives the appropriate product and systems training to be able to excel at their job. Identify any new training requirements and plan training sessions accordingly.
• Able to fulfill the responsibilities of other Network Operations Centre specialists as to provide, as
needed, additional resources to help balance the workload during periods of temporary workload
fluctuation.
•Responsible to ensure all members of the NOC team perform their duties in a professional manner; adhere to company policies and procedures, preserve the integrity of March Networks through ethical practices.
• Ensures the NOC team tracks & records all customer communication and ticket work times.
• Manages
• • Customer warranties & service entitlements.
• • The rollout of Maintenance Releases and Emergency Patches.
• • Secured remote access infrastructure as well as users who must have access to Onprem customers
• • Collaboration with other groups, specifically R&D, PV, Support and Quality Assurance.
• • Relationships with Key customers (NOC accounts).
Experience and Qualifications:
•Bachelor's degree or post-secondary education, preferably in computer science, engineering or
mathematics or related work experience.
•Cisco Certified Network Associate (CCNA) certification or CompTIA Network+ and A+ is preferred
•Sound knowledge of:
•Database Management
•Windows OS, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches.
•LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.
•UNIX/Linux OS.
•Security products, DVR's, IP cameras, CCTV in general.
•Ability to
•Give clear, concise presentations, and produce accurate documentation and reports
•Remain calm under pressure.
•Manage work schedules in a NOC environment.
•Excellent interpersonal, writing and communication skills
•Excellent problem-solving skills and ability to work within ambiguous situations
•Experience in dealing directly with senior management whether internal or external.
•Customer focused, attentive to detail, investigative, commitment to quality.
•Works independently through verbal/written instructions from senior management.
•Promotes and maintains a high level of customer satisfaction.
•Expected to give after hours support on a "general availability" basis.
•Other related duties as required.
EXPERIENCE
• 10 years’ experience in Help Desk support in a High-Tech environment or equivalent.
• Minimum 5 years’ experience interfacing with customers as well as managing and resolving technical issues in a NOC environment.
• 3 years of management experience in a Network Operations Centre environment.
• Minimum 7 years’ experience working with March Networks products (NVRs, Cameras, Enterprise software, etc.
Experience in providing analytical reports to management.
March Networks is an equal opportunity employer and supports a diverse workforce.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.
Please note March Networks uses AI as part of the recruitment process.

Fengate Asset Management
Senior Manager, Digital Platforms and Data

Oakville, ON, Canada
Fengate’s Information Technology team is seeking an experienced Senior Manager of Digital Platforms and Data. This role will partner with the business to shape the application portfolio strategy, drive adoption, enable data capabilities, and serve as an IT business partner across all business units. This role ensures that the firm's software applications and data solutions deliver value to the organization, support growth objectives, and enable innovation.
This individual will collaborate closely with the business units and stakeholders across Private Equity, Infrastructure, Real Estate, and Corporate divisions to align technology with business goals.
This individual will also serve as the primary liaison between the IT department and the Infra/PE/RE/CS functions, with an exciting opportunity to be a strategic consultant and advisor for portfolio companies.
KEY RESPONSIBILITIES
Application Strategy and Portfolio Management
Support the firm in developing and executing a strategy for software platforms and applications to meet the evolving needs of the business and their objectives, partnering with business units to ensure alignment and collaboration.
Lead application portfolio management to identify applications to retire, sustain, replace, or optimize, ensuring alignment with business needs and cost efficiency.
Partner with business units to define, prioritize, and deliver enterprise applications that enhance productivity and enable strategic outcomes.
Monitor third-party providers and ensure compliance with industry regulations, security standards, and internal policies.
Data Strategy, Management and Enablement
Support the development of a comprehensive data strategy, ensuring the organization’s data infrastructure and analytics capabilities support business decision-making.
Collaborate with business stakeholders to ensure access to high-quality data for insights, reporting, and analytics.
Lead the implementation of enterprise data management and governance practices to ensure data quality, consistency, and security across the organization.
Business Partnership and Stakeholder Management
Act as a trusted IT business partner, collaborating across business units to understand their strategic goals and technology needs.
Facilitate the gathering of business requirements to inform IT solutions, ensuring that application and data initiatives align with business priorities.
Application Selection and Implementation
Guide and support the evaluation, selection, implementation and optimization of enterprise applications to ensure value delivery and scalability.
Oversee implementation projects, ensuring solutions are delivered on time, on budget, and meet stakeholder expectations.
Portfolio Company Support
Provide technology advisory and consultation to portfolio companies on best practices for application and data management.
Enable scalable and standardized technology solutions to support portfolio companies' operational and growth strategies.
Innovation and Emerging Technologies
Drive innovation by staying abreast of emerging technologies, trends, and industry standards in asset management and data analytics.
Identify opportunities to modernize and streamline the application and data landscape to enhance performance, reduce costs, and enable business growth.
Requirements
KEY QUALIFICATIONS
Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline.
5+ years of experience in IT leadership roles with a focus on applications, data, and SaaS platforms.
Strong experience in alternative asset management and related industries such as private equity, infrastructure, and real estate.
Demonstrated expertise in application portfolio management, including selection, implementation, and optimization of enterprise applications.
Experience with industry-specific applications such as Yardi, Argus, DealCloud, and portfolio monitoring/analytics platforms.
Proven ability to define and execute data strategies, supporting analytics and decision-making capabilities across business units.
Strong understanding of AI technologies and their strategic applications in asset management
Deep understanding of cloud platforms like Microsoft Azure and modern application and data platforms and services
Exceptional stakeholder management skills, with the ability to build strong relationships and act as a strategic advisor to business leaders.
Strong project management skills, with a track record of delivering complex initiatives on time and within budget.
Proven experience managing third-party vendors, including evaluating vendor performance, negotiating contracts, and ensuring alignment with business objectives and service-level agreements (SLAs).
Experience with leading discussions, establishing outcomes, and negotiate paths forward with stakeholders.
Ability to work collaboratively with senior leadership and key stakeholders in all departments.
Proficiency in project management and successfully delivering complex initiatives
Excellent communication and relationship management skills with business stakeholders.
LOCATION
This position will work out of our Oakville or Toronto office and is required to be in office 3 – 4 days a week.
Fengate is an equal opportunity employer, we strive to attract and retain a diverse workforce and are committed to promoting diversity, equity, inclusion, and belonging in the workplace. It is a core priority at Fengate to create, operate with, and continuously grow and sustain an inclusive culture that respects and connects the diversity of our team, our clients, our partners, and the communities we work in.
We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
We thank all applicants for their interest in this position; however only candidates selected for an interview will be contacted.