Description

MUSKOKA WOMEN’S SHELTERS AND SERVICES Relief Support Worker We are seeking applications from those interested in Relief Support Worker positions at the two women's shelters operated by our organization: Muskoka Interval House in Bracebridge, and Chrysalis in Huntsville. This staff position provides occasional shift coverage for regularly scheduled employees on an as-needed basis. Hours of work are variable, including day, evening, night, weekend, and holiday shifts, as required to assist in providing staffing coverage for both shelters. DUTIES • Provide immediate and responsive crisis support services by telephone and in person to women who are survivors of violence and abuse of all types • Conduct assessment, intake, and discharge procedures for residents of Muskoka Interval House/Chrysalis • Offer service users information, clarification, emotional support, practical assistance, safety planning, resource identification, assistance with referrals/access to community services and advocacy, as needed, for women who have experienced violence or abuse of any type, as well as offering support and information regarding their children • Provide accompaniment and transportation as necessary and when possible • Adhere to confidentiality, safety, security and emergency policies and procedures at all times • Maintain and complete the administrative requirements of this frontline role, including tracking, logging information, documentation, recording and reporting data • Provide interpersonal conflict resolution when required • Work independently and as a team member to ensure effective case management and service provision • Liaise with other relevant agencies/organizations within the community • Participate in and promote cooperative living within the shelter, including food preparation and house maintenance/cleaning • Attend relevant meetings/events as required and when possible • Other duties as assigned by the Executive Director REQUISITE SKILLS AND QUALIFICATIONS • Post-secondary education in relevant discipline or equivalent experience, preferably as a support worker in a similar setting • Knowledge of the issues and complexities related to violence against women including systemic barriers experienced by women and intersectionality of forms of oppression • Experience in working with women of diverse backgrounds, perspectives, and linguistic skills • Experience in telephone and in-person support work • Demonstrated tact, interpersonal skills, sound judgment and ability to work in a fast-paced environment • Strong organizational and time-management skills • Proven ability to work independently and as an effective team member • Flexible to work various hours on a rotating schedule, often with short notice of shift availability • Preferably holds a valid driver’s license and owns or has access to a reliable, properly insured vehicle • Proficient in using Microsoft Office/ internet/ email • Successful candidates must be willing provide the organization with an up-to-date Vulnerable Sector Check • Current certification in First Aid/CPR • Fluency in both English and French (written and verbal) will be considered an asset Starting rate of pay is $23.08 per hour in accordance with the Collective Agreement. Applicants can submit and updated resume and cover letter by 5pm, July 11, 2025, via the following email address: Mwag.hiring@outlook.com