Retail Store Manager, Financial Services (Canada)

In 1973 CSN Glen-Merritt opened as a family-run business offering customers top quality collision repairs and friendly hometown service. Using state of the art equipment, our trained technicians will repair your vehicle properly so that you can get back on the road safely.  The client service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customer’s needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop.  Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers. Primary Objectives of the Role Greet and Process customers in person, on the phone and electronically in a professional manner. Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer. Answer all inquiries and explain all insurance related processes and needs to customers. Outline the customer touchpoints and follow through. Ensures primary method for communication is acquired, and followed (phone, email, text) Monitor Estimating systems for requests and Monitor for assignments, make notes when assignments received and follow up with customers within 24hrs to book appraisal appointment, confirm drivability, towing etc. Import assignments into estimating system, include 3rd party appraisals and enters all administrative data Schedule and book insurance or private repair appointments by the hours of the job being repaired. Explain to customers rental eligibility and book them as required. Verify Deductibles and communicate to customer. Prepare all necessary paperwork for claims (drop packages and pickup packages). Check in all courtesy cars after customers return them, (record mileage, gas, note any damages). Receive payments from customers, insurance companies and third-party payors. Create files/invoices for repairs, towing bills, rental bills. Update insurance company on repair date, repairs, deductible. ARMS Updates Check on supplements and inform customers. Assist with coordinating Sublet bookings. Pre-close/close jobs Direct all outside companies to the proper area for delivering parts. Office administration. Work with co-workers in a professional and kind manner. Other duties as required. Office organization, cleaning. Post Invoices, scan to management system, Cost management. Management system organization and updating Dates and Notes, track calls per claim. CSI- Managing reviews and facilitating with customers to attain google reviews post repair. Other duties as required Requirements 3 to 5 Years experience in Customer service. Automotive experience is preferred Working Knowledge of the ARMS system, Mitchell and Audatex Have up to date WHMIS training, knowledge of Information Security PIPEDA Must abide by our safety program, including the use of personal protective equipment as appropriate Valid driver's license Personal Attributes: Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously. Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers. Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension Problem solving: Has a critical thinking approach to problem solve and is a forward thinker Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work. Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision Attention to detail and high degree of Accuracy. Customer Service Oriented   On-the-Job Exposure to the following elements: Fumes Dirt Chemicals/Toxins Hazards Heat/Cold Noise Benefits Supplemental Pay: Overtime Pay Benefits: Health , dental, life, 50% paid by employer Schedule: (Add schedule Specific to each Shop) 8.5 hour shift, Monday to Friday Career Path: As CSN Glen-Merritt Collision continues to grow, other career opportunities may become available. Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Glen-Merritt Collision continues to grow CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

V4U Logistic is consistently growing company with reputation for safe and reliable service. We are utilizing technology to create innovative solutions that support the changing needs of our customers. We are currently hiring Dispatcher. The position covers various aspects of line haul and city dispatching including planning, booking freight, communicating with drivers, customers and border officials. V4U Logistic has multi-cultural staff and provides our employees opportunities for growth and expansion. Duties: * Plan, Coordinate and Monitor inbound/ outbound shipments within North America and determine the most cost-efficient routes. * Successfully plan and schedule drivers, truck loads and routes. * Constantly update Operations Manager with drivers and trips. * Accept load tenders, book delivery appointments and schedule pick up date and time. * Ensure effective utilization of Company's equipment and resources. * Communicate specific freight requirements and procedures to drivers. * Effectively negotiate rates with customers to achieve a profitable margin. * Handle customer inquiries in a timely, professional manner. * Call customers to advise shipment delays and/or information necessary to process orders, border crossings, receipt of custom documents for clearance. Skills and Qualifications: * Excellent verbal and written communication * High school, college or university degree * Comfortable working in a fast-paced environment and ability to prioritize tasks as per importance * Minimum of 1 year of previous experience working as a dispatcher, logistics coordinator or transportation customer service role is a definite asset. * Good command of MS Office with an ability to quickly learn new dispatch software * Job Type: Full-time position * Location: 27 Hansen Road S, Brampton ON Send your Resume at paul@v4ulogistic.com or call at 416-625-3096

Exciting Opportunity: Join our Team at Tommy Gun's Newmarket! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate Reception + Retail Associates who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Work Term: Part-time and Full-time Location: Upper Canada Mall - Newmarket Wage: $16.55 to $18 per hour * * Flexible availability. Be able to work on weekends and some evening shifts.* * Benefits Clean, safe, and positive work environment Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture Opportunities for growth and career advancement Enjoy a staff discount on our large product selection Be a part of an amazing clientele who appreciate the Tommy Gun's experience Requirements to Thrive with Us:  Exceptional Customer Service Skills - can you go above and beyond for every guest, every time Master excellent written and verbal communication skills—be the voice that answers emails and phone calls, manages service queues, and supports your team  Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities Bring familiarity with visual merchandising and product inventory (an asset!)  Bonus points for experience in a salon, barbershop, or spa  Let your outgoing and fun personality shine through! Who We Are:  At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look.   Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy. Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself. Learn more about Tommy Gun's: https://ca.tommyguns.com/ Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!

Hi there! My name is Julie. I am looking for a seated Pt/Ft position. I have 10+years of experience in Customer Service/Call Centres. NOT LOOKING FOR REMOTE!!! Mon-Fri only!

As leaders in the service industry, we pride ourselves on our stellar 4.9 rating on Facebook and Google. With decades of expertise providing top-notch service to over 10,000 satisfied customers, Allbrite Glass & Tint specializes in Auto, Home, and Business Glass & Tint solutions and remains committed to being Kitchener-Waterloo, Cambridge, Guelph, and Woodstock Regions' premier service provider. We are an ambitious company brimming with growth opportunities. With a fleet of service vehicles and a team of dedicated employees, we seek only the "best of the best" who are eager for a long-term career filled with growth and development. Are you highly energetic, motivated, and sporting a "winning mindset"? If so, we want you on our team! As an equal opportunity employer, we proudly consider all applicants without bias based on race, creed, color, sex, national origin, disability, or veteran status. Count on Allbrite Glass for Service You Can Trust! We are on the lookout for passionate, professional, Auto Service Advisors who excel at greeting customers and delivering an incredible WOW SERVICE!! experience throughout the repair process while adeptly managing and organizing a significant amount of the branch’s administrative tasks. We offer training for the right candidates who thrive on working with people and providing exceptional value! Why should you become part of our team? Check out what's in it for you! Numerous opportunities for advancement Training, Career Growth & Positive Life Development We're here to help you achieve your personal & professional aspirations A fantastic working environment Paid vacations AND birthdays We advocate for your livelihood We treat you with respect and like family Opportunity to earn more!!! (Up to $65k per Year) Bonuses & prizes available in addition to base pay We embody our core values Requirements Be eager to pursue, develop, and engage in ongoing education. Adhere to the framework of company policies and procedures. Communicate with professionalism and respect towards clients, office personnel, and colleagues. Exude an outgoing, professional demeanour, a clean-cut appearance, and a driven and drug-free attitude. Actively participate in all mandatory staff meetings and training sessions. Contribute to fostering and sustaining a positive company morale and a friendly, professional work atmosphere. Strive to work diligently, intelligently, and effectively. Exhibit a top-notch service attitude towards customers and possess an exceptional telephone manner. Maintain a tidy and presentable appearance at all times. Hold a valid driver’s license. Professionally manage incoming calls from policyholders, insurance agents, and retail & commercial clients. Embrace and be inspired by our Core Values, Brand Promise, and Company Purpose. Comply with all training in our Client Service Advisor, Job Dispatch, and Inbound & Outbound Playbooks. Skills / Requirements Outstanding sales skills. Prior experience in customer service. Proficiency in Point of Sale Systems and Microsoft Office. Understanding of computer and telephone systems. Familiarity with auto glass products, installation, and repair processes. Knowledge of scripting and claims processing procedures for the designated insurance company. Capability to operate computer and telephone systems while seated for long periods. Ability to communicate warmly, maintain composure, and build rapport with peers, stores, and customers. MUST BE ABLE TO REPORT TO KITCHENER FOR TRAINING Benefits Exceptional training and development opportunities Flexible scheduling options Incentive program for sales performance Uniform allowance Comprehensive Health and Dental Benefits Gym Membership Benefit Take your birthday off with pay Earn up to $65,000 annually Submit your application with confidence – apply today! We appreciate the interest of all candidates. Only those selected for further consideration will be contacted.

About the Role Naturally Vain is looking for passionate and energetic individuals to represent our charity partners at in-store kiosks. This role combines fundraising and marketing, where you’ll engage with customers, share the mission of amazing charities, and encourage them to support a great cause. As a thank-you for their contribution, customers receive a complimentary gift provided by our corporate sponsors. This is truly a win-win opportunity: you get to promote meaningful causes while offering a valuable incentive to customers. What You’ll Do Speak confidently with customers to inspire support for our partnered charities. Present and explain the benefits of supporting a great cause while providing customers with a free gift from our corporate sponsors. Engage in a fun, fast-paced environment where you can use your outgoing personality to build connections. Maintain a professional and positive image at in-store kiosks. What We Offer Competitive Pay: Guaranteed $18/hr base pay with commission incentives. Most team members earn $25/hr and up! Flexible Shifts: Choose from two schedules: 9:00 AM – 3:30 PM 3:30 PM – 8:30 PM (Wednesday to Sunday) High-Energy Team Environment: Be part of a fun and supportive team that values hard work and enthusiasm. Impactful Work: Make a meaningful difference by supporting charitable initiatives. Send resume to alexdolphin97@gmail.com *Having a vehicle is necessary*