Toronto Customer Service - Customer Facing Job Listings

Retail Store Manager, Financial Services (Canada)63393004544131120

Workable

Retail Store Manager, Financial Services (Canada)

Overview As a Local Store Manager for Moomoo Financial Canada, you will oversee the daily operations of our physical location, ensuring an exceptional customer experience, operational efficiency, and alignment with Moomoo's innovative and technology-driven brand. You will recruit and develop a high-performing team, foster a culture of financial expertise and customer-centric service, and collaborate to optimize the store environment to drive engagement and compliance. Responsibilities Talent Acquisition & Team Development Recruit top talent: Source, interview, and hire candidates with strong customer service skills and financial industry knowledge (e.g., trading platforms, investment products). Cultural fit: Prioritize candidates aligned with Moomoo’s values (innovation, transparency, customer empowerment). Diversity & inclusion: Build a team reflecting Canada’s multicultural diversity to strengthen trust and customer connection. Staff Training & Development Onboarding programs: Design and deliver training modules (account opening: TFSA, RRSP, margin accounts; financial products: stocks, ETFs, options; FINTRAC, IIROC, and AML compliance). Ongoing training: Lead workshops on market trends, platform updates (e.g., Moomoo app features), and customer objection handling. Role-playing & assessments: Use simulated scenarios to refine staff skills (e.g., risk tolerance, fee structures). Performance metrics: Monitor KPIs (account activation rate, customer satisfaction, audit results) to identify training needs. Store Layout Optimization & Customer Feedback Customer journey: Collaborate with the design team to optimize space flow (reception areas, consultation zones). Technology integration: Promote digital tools (interactive kiosks, demo tablets) to reinforce Moomoo’s tech-forward image. Compliance & security: Ensure adherence to standards (document confidentiality, accessibility). A/B testing: Experiment with layout changes and measure impact (e.g., time in store, conversion rate). Store Operational Management Operations & compliance: Oversee daily activities in accordance with regulations (FINTRAC, IIROC, PIPEDA) for transactions, document storage, and security. Customer acquisition & conversion: Support onboarding, manage customer flow, appointments, and technology tools (trading terminals, kiosks) to optimize service. Inventory, events & reporting: Manage inventory, organize events, and produce weekly performance reports. Key Additional Responsibilities Commercial leadership: Achieve targets (account growth, assets under management, referral rates). Compliance oversight: Audit processes (KYC documentation, transaction reporting) to mitigate risks. Community engagement: Host financial education seminars to position Moomoo as a trusted local resource. Budget management: Control expenses while maintaining high standards (technology, customer service). Requirements Education: Bachelor’s degree in business administration, finance, or related field. Experience: 5+ years managing financial retail locations (e.g., bank branch, brokerage office). Skills: In-depth knowledge of Canadian financial regulations and trading platforms. Proficiency with CRM tools and data analysis. Bilingualism (English/French): a significant advantage. Leadership: Proven ability to lead and motivate teams in a dynamic, customer-focused environment.

Toronto, ON, Canada

Negotiable Salary

Retail Store Manager, Financial Services (CA)63392998110339121

Workable

Retail Store Manager, Financial Services (CA)

Role Overview As the Local Store Manager for Moomoo Financial Canada, you wiIl lead the day-to-day operations of our physical storefront, ensuring exceptional customer experiences, operational efficiency, and alignment with Moomoo's innovative, tech-driven brand. You will recruit and deveelop a high-performing team, foster a culture of financial expertise and customer-centric service, and collaborate on optimizing the store environment to drive engagement and compliance. Responsibilities Talent Acquisition & Team Building Recruit Top Talent: Source, interview, and hire candidates witha blend of customer service aptitude and financial industry knowledge (e.g., familiarity with trading platforrms, investment products). Cultural Fit: Prioritize candidates who align with Moomoo's values of innovation, transparency, and client empowerment. Certification Support: Ensure all hires meet regulatory requirerments (e.g., CSC/CPH certifications) and coordinate licensing processes. Diversity & Inclusion: Build a team reflective of Canadaa's multicultural communities to enhance customer trust and rapport. Employee Training & Development Onboarding Programs: Design and implement training modules covering account opening procedures (TFSA, RRSP, margin accounts), product knowledge (stocks, ETFS, options), and compliance with FINTRAC, IIROC, and AML regulations. Ongoing Education: Conduct workshops on market trends, plaatform updates (e.g., Moomoo app features), and customer objection handling. Role-Playing & Assessments: Use simulated scenarios to refiine staff skills in addressing complex client inquiries (e.g., risk tolerance, fee structures). Performance Metrics: Track KPIs like account activation rates, customer satisfaction scores, and compliance audit results to identify training gaps. Store Layout Optimization & Feedback Customer Journey Mapping: Collaborate with the corporate design team to evaluate layout efficiency, ensuring seamless navigation from welcome zones to consultatioon areas Tech Integration: Advocate for in-store digital tools (e.g., interactive kosks for market data, tablets for account demos) to enhance Moomoo's tech-forward brand image Compliance & Safety: Ensure layout adheres to regulatory standards for client privacy (e.g., secure document handling areas) and accessibility requirements A/B Testing: Pilot layout changes and measure impact on engagement imetrics (e.g., time spent in-store, conversion rates). Store Operation and Management Daily Operations & Compliance: Oversee daily operations, ensuring coompliance with FINTRAC, IIROC, and PIPEDA regulations for transactions, document storage, and store security Customer Acquisition & Conversion: Providing onboarding services to new clients. Manage customer flow, appointment scheduling, and in-store technology (e.g., trading terminals,kiosks) to enhance service quality and resolve issues promptly. Inventory, Events & Reporting: Handle inventory, organize events, and generate weekly performance reports to drive operational efficiency and customer satisfaction. Additional Core Duties Sales & Operations Leadership: Drive store performance against targeets for account growth, client assets under management (AUM), and referral rates. Compliance Oversight: Audit processes to mitigate risks, including KYCdocumentation and transaction reporting. Community Engagement: Host in-store financial literacy seminars to position Moomoo as a trusted local resource. Budget Management: Control expenses while maintaining high standards for in-store technology and customer amenities. Requirements Education: Bachelor's degree in Business, Finance, or related field Experience: 5+ years in financial retail management (e.g., bank branch, brokerage). Licenses: CSC/CPH preferred; willingness to obtain required certifications Skills: Expertise in Canadian financial regulations and trading platforms. Proficiency with CRM tools and data analytics. Fluency in French is a plus. Leadership: Proven ability to inspire teams in a fast-paced, client-facing environment Benefits What We Offer Competitive salary, comprehensive benefits, and performance-based incentives Opportunities for professional growth in a fast-growing fintech company Beautiful office space in mid-town Toronto with stunning city views Work in a company that's a global leader in online brokerage and wealth management How to Apply If you are a results-driven individual with a passion for operations and technology in the trading world, we want to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role. Join Moomoo Canada and help shape the future of retail trading in Canada! Thank you for your interest in Moomoo Financial Canada. If you would like to download our App and give it a try, you do not need to deposit funds and can explore what the future of investing looks like. Click to download our App now. Thank you for your interest in Moomoo Financial Moomoo Canada Human Resources Team Disclaimer: Moomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community. MFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs. All employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. Candidates must be legally authorized to work in Canada at the time of application. By applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws. Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Moomoo Financial Inc., or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local police or call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Toronto, ON, Canada

Negotiable Salary

Full time Sales Assistant - Meadowvale COBS63580327077633122

Workable

Full time Sales Assistant - Meadowvale COBS

Great Place to Work® Certified Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community. Nothing is more important to us than the health and safety of our staff, franchisees, partners and customers. We are reinforcing our rigorous standards and operating procedures in order to ensure we are providing the most sanitary and safe environment for our staff and customers. At COBS Bread, we celebrate fresh. Our Sales Assistants are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are looking for personable Sales Assistants to share their love of freshness with our loyal customers. No experience necessary- just the right attitude and a willingness to learn. Thank you for your interest in joining COBS Bread and sharing our renowned fresh baked goods with your community. Why Work at COBS Bread? Our goal is to provide you with the opportunities you need to achieve your goals. Wherever your career takes you, our wish is that the experience you gain at COBS will always be a part of the recipe that makes you, you. Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the ingredients you need to grow in your career. While you’re here, we’re happy to offer unique benefits that make working at COBS Bread that much sweeter. As a Sales Assistant at COBS Bread, you will: Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers Be responsible for merchandising product and executing marketing campaigns Also work alongside your team to keep the bakery clean, and assist with production as needed. (Yep- you’re going to learn how to do some baking! Scones, Danishes, and more!) Requirements What we are looking for in a successful candidate: Someone who takes pride in providing a great and personable experience for our customers Experience in handling cash, credit card and debit transactions are preferred Relevant retail experience is a strong asset Positive attitude and friendly demeanour Someone who is reliable, self-motivated, and enjoys learning new skills A team player who is approachable and likes working with people Physical Requirements Continuous standing/ walking for all tasks Constant use of both hands, and frequent forceful gripping Continually operating the POS system Frequent lifting and carrying up to 7.5 kg., reaching below shoulder level, bending and turning Occasional lifting and carrying up to 22 kg, pushing, pulling, crouching, bending and reaching above shoulder level Benefits What’s in it for you? A fun work environment with flexible hours Complimentary products on us every shift Career advancement opportunities – abound. Where do you see yourself? Your franchisee/manager has a vested interest in helping you craft your career. Our training program – robust and ongoing. Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification. And more, including benefits for all full time employees who have been employed for a minimum of 1 year. While we thank you for your interest, only those selected for interviews will be contacted. About COBS Bread COBS Bread is part of Bakers Delight – an Australian-owned company established in 1980 operating as Bakers Delight in Australia and New Zealand, and as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. All of COBS Bread’s baked goods are made on the same day they are sold, ensuring that everything is fresh and delightful. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Mississauga, ON, Canada

Negotiable Salary

Reception + Retail Associates63580277394177123

Workable

Reception + Retail Associates

Exciting Opportunity: Join Our Growing Team at Tommy Guns Burlington! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate Reception + Retail Associates who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Work Term: Part-time and Full-time Location: Appleby Village Headon Forest Wage: $17 - $19 per hour Benefits Clean, safe, positive work environment Fun, busy & friendly environment and positive company culture Growth & career advancement Staff discount Amazing clientele Requirements Amazing customer service skills Excellent written & verbal communication skills— must be able to answer emails & phone calls, manage service queue and support your team Ability to thrive in a fast-paced environment Exceptional time-management, with the ability to multitask and prioritize Familiarity with visual merchandising and product inventory an asset Experience in a salon, barbershop or spa is a bonus Outgoing & fun personality Who we are Our Chicago-style barber shops combine timeless style with sleek modern amenities. We need passionate reception + retail associates who make sure clients have the high-quality Tommy Gun’s experience they know and love, as soon as they step through the door. Our commitment to an unparalleled Tommy Gun’s experience doesn’t stop with our customers—we want you to love where you work. When our team is happy, everybody’s happy. We’re on the lookout for people who are not only skilled, but who are also a good fit for our culture. Because work should be a place where you can be yourself, and even have a little fun! Locally Owned and Operated ~ Apply today!

Burlington, ON, Canada

CA$17-19/hour

Transit Driver - Durham Region63393009523457124

Workable

Transit Driver - Durham Region

Voyago is hiring for Full-Time & Part-Time Para-Transit Drivers for our Durham location! Your Role Voyago's Transit Drivers are responsible for delivering exceptional door-to-door customer service while working closely with individuals who have special needs You are required to provide proactive assistance to passengers in boarding vehicles, maneuvering wheelchairs, securement belts, lifting portable assistive devices, and offering necessary aid throughout the journey. You are a pivotal role in ensuring the safety and comfort of passengers by properly securing passengers, devices, and mobility aids. Additionally, providing WOW! Customer service to all passengers and assisting with information on fares, schedules, and stops is a crucial aspect of this role Key Responsibilities You are offering door-to-door customer service. You will assist passengers in boarding vehicles and maneuvering wheelchairs. You are attaching securement belts and lift portable assistive devices as needed. You will ensure the proper restraint and security of passengers, devices, and mobility aids. You are providing passengers with accurate information on fares, schedules, and stops. You will maintain a safe and comfortable environment throughout the journey. You will communicate effectively and professionally with passengers and team members. You will adhere to all company policies, procedures, and safety standards. Requirements Your Profile You are a safe driver with a clean driving record You can obtain a clean criminal record search and/or vulnerable sector screening You are a professional driver with a class license of G You are able to work with individuals who have special needs in a compassionate and patient manner You are physically capable to lift and maneuver assistive devices You have excellent communication skills both written and oral Your prior experience in a similar role would be preferred You are comfortable working around any type of service animal You have a sound knowledge of the city of Durham Shifts available: morning/afternoon/evenings/nights, weekdays/weekends, full-time/part-time available By joining the Voyago Transit team in Durham, you’ll find: We offer a competitive hourly pay We offer on the job training and job shadowing We offer free license upgrade We provide opportunities for growth Our full time comprehensive benefit package is available if you work 30+ hours or more per week Benefits The Perks We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish. We enable our employees to have a positive social impact by deploying sustainable mobility solutions. We offer our employees opportunities to build their own experience within a local, global Group. We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. We thank all applicants however only those under consideration will be contacted.

Ajax, ON, Canada

Negotiable Salary

Customer Care Specialist63393000378241125

Workable

Customer Care Specialist

Customer Care Specialist Part Time, Contract Toronto, ON (Homebased) Compensation: $19.50/hr Reports to: Lead, Customer Experience Direct Reports: No Join us in our mission to change what it is to be blind in Canada. Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today. We're looking for a mission-driven Customer Care Specialist who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination. Your Impact at CNIB Independently assist customers, in a timely and accurate fashion, with telephone and email with inquiries, through inbound and outbound channels. Maintain an up-to-date awareness of CNIB and partner services, policies and procedures. Interact with multiple systems simultaneously. Able to de-escalate callers who may be emotional or navigate uncertain situations. Resolve or escalate problems, handle conflict, and make effective decisions under pressure. Openly receives and implements feedback to demonstrate growth in the position. Contributes to team KPI targets, including call and email quality scores. Maintains data integrity, privacy, productivity and quality standards. Use consultative skills, empathy and active listening to effectively understand and support caller queries. Identify and resolve problems and make effective decisions to handle conflict. Provide high quality customer services by offering meaningful support inclusive of: Assisting callers who are navigating sight loss by introducing them to Vision Loss Rehabilitation Canada’s programs and services. Informing callers of the diverse range of CNIB services and programs ensuring to promote awareness of community services. Assisting callers with CNIB SmartLife products, sales, returns and investigating shipping concerns. Engaging with our generous Donors by providing information on various ways to donate, information on fundraising events and processing donations. Assisting CELA patrons with accessible library services. Requirements Who you are: Education and Certifications College Diploma or University degree preferred Experience and Qualifications Minimum 2 years in the relevant customer service field. Able to perform all job duties fluently in English; Able to complete all duties fluently in French would be an asset. Experience in developing relationships with customers. Excellent interpersonal skills and positive attitude. Detail oriented with excellent time management and organization skills Professional written and verbal communication skills. Ability to multitask between high volumes of inquiries from varying channels in an efficient manner. Proficiency with Microsoft Office applications and online resources Demonstrate knowledge and understanding of Salesforce or similar Client Relationship Management tools is an asset. Previous Contact Center, including inbound and outbound calling and emails Personal or professional experience relating to blindness and sight loss Personal or professional experience working with assistive technology and/or accessible environments. Personal or professional experience relating to blindness and sight loss is considered an asset. Personal or professional experience working with assistive technology and/or accessible environments is considered an asset. Benefits Perks We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including: Flexible and hybrid working arrangements and schedules. Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives. Enticing internal employee referral program. Be Part of Our Mission If this sounds like the role for you, please visit our website to submit an application. Closing date: August 6, 2025. Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant. Working Together for Change Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+. CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Learn more about our mission here.

Toronto, ON, Canada

CA$19.5