Customer Care Specialist

Role Overview As the Local Store Manager for Moomoo Financial Canada, you wiIl lead the day-to-day operations of our physical storefront, ensuring exceptional customer experiences, operational efficiency, and alignment with Moomoo's innovative, tech-driven brand. You will recruit and deveelop a high-performing team, foster a culture of financial expertise and customer-centric service, and collaborate on optimizing the store environment to drive engagement and compliance. Responsibilities Talent Acquisition & Team Building Recruit Top Talent: Source, interview, and hire candidates witha blend of customer service aptitude and financial industry knowledge (e.g., familiarity with trading platforrms, investment products). Cultural Fit: Prioritize candidates who align with Moomoo's values of innovation, transparency, and client empowerment. Certification Support: Ensure all hires meet regulatory requirerments (e.g., CSC/CPH certifications) and coordinate licensing processes. Diversity & Inclusion: Build a team reflective of Canadaa's multicultural communities to enhance customer trust and rapport. Employee Training & Development Onboarding Programs: Design and implement training modules covering account opening procedures (TFSA, RRSP, margin accounts), product knowledge (stocks, ETFS, options), and compliance with FINTRAC, IIROC, and AML regulations. Ongoing Education: Conduct workshops on market trends, plaatform updates (e.g., Moomoo app features), and customer objection handling. Role-Playing & Assessments: Use simulated scenarios to refiine staff skills in addressing complex client inquiries (e.g., risk tolerance, fee structures). Performance Metrics: Track KPIs like account activation rates, customer satisfaction scores, and compliance audit results to identify training gaps. Store Layout Optimization & Feedback Customer Journey Mapping: Collaborate with the corporate design team to evaluate layout efficiency, ensuring seamless navigation from welcome zones to consultatioon areas Tech Integration: Advocate for in-store digital tools (e.g., interactive kosks for market data, tablets for account demos) to enhance Moomoo's tech-forward brand image Compliance & Safety: Ensure layout adheres to regulatory standards for client privacy (e.g., secure document handling areas) and accessibility requirements A/B Testing: Pilot layout changes and measure impact on engagement imetrics (e.g., time spent in-store, conversion rates). Store Operation and Management Daily Operations & Compliance: Oversee daily operations, ensuring coompliance with FINTRAC, IIROC, and PIPEDA regulations for transactions, document storage, and store security Customer Acquisition & Conversion: Providing onboarding services to new clients. Manage customer flow, appointment scheduling, and in-store technology (e.g., trading terminals,kiosks) to enhance service quality and resolve issues promptly. Inventory, Events & Reporting: Handle inventory, organize events, and generate weekly performance reports to drive operational efficiency and customer satisfaction. Additional Core Duties Sales & Operations Leadership: Drive store performance against targeets for account growth, client assets under management (AUM), and referral rates. Compliance Oversight: Audit processes to mitigate risks, including KYCdocumentation and transaction reporting. Community Engagement: Host in-store financial literacy seminars to position Moomoo as a trusted local resource. Budget Management: Control expenses while maintaining high standards for in-store technology and customer amenities. Requirements Education: Bachelor's degree in Business, Finance, or related field Experience: 5+ years in financial retail management (e.g., bank branch, brokerage). Licenses: CSC/CPH preferred; willingness to obtain required certifications Skills: Expertise in Canadian financial regulations and trading platforms. Proficiency with CRM tools and data analytics. Fluency in French is a plus. Leadership: Proven ability to inspire teams in a fast-paced, client-facing environment Benefits What We Offer Competitive salary, comprehensive benefits, and performance-based incentives Opportunities for professional growth in a fast-growing fintech company Beautiful office space in mid-town Toronto with stunning city views Work in a company that's a global leader in online brokerage and wealth management How to Apply If you are a results-driven individual with a passion for operations and technology in the trading world, we want to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role. Join Moomoo Canada and help shape the future of retail trading in Canada! Thank you for your interest in Moomoo Financial Canada. If you would like to download our App and give it a try, you do not need to deposit funds and can explore what the future of investing looks like. Click  to download our App now. Thank you for your interest in Moomoo Financial Moomoo Canada Human Resources Team Disclaimer: Moomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community. MFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs. All employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. Candidates must be legally authorized to work in Canada at the time of application. By applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws. Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Moomoo Financial Inc., or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local police or call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Kognitive Sales Solutions, in partnership with Canadian Tire, is seeking outgoing and sales-driven individuals to join our team as Gas Station Event Field Sales Representatives. In this role, working in pairs, you'll have the exciting opportunity to engage with consumers directly while representing one of Canada's most trusted and iconic brands.  Compensation:  $17.20/hr minimum protection guarantee + commission    Schedule:  Thursday-Sunday 10am-6pm  April 1st -October 31st Responsibilities:  Educate customers about the benefits of our partner Canadian Tire Triangle Mastercard and other financial products at gas station locations within your assigned territory.  Drive sales, advocacy, and brand awareness for our client's products during events.  Provide exceptional customer service to ensure a positive experience for attendees.  Utilize creative approaches to engage customers and effectively communicate product benefits.  Foster and maintain positive relationships with gas station staff to facilitate successful event execution.  Handle customer information with the utmost confidentiality.  Why Join Us?  Experience a dynamic and exciting work environment at gas station events.  Receive comprehensive training and ongoing coaching to excel in your role.  Competitive compensation package including a base wage and commission structure.  Opportunity to represent one of Canada's most recognized marketing agencies.  Showcase your skills while representing one of Canada's most trusted iconic brands.  Potential for career growth and professional development opportunities within the organization.  Keys to Success:  Comfortable working outdoors throughout  shifts.  Comfortable travelling to variable locations within your assigned territory.  Outgoing and personable with a passion for interacting with people.  Previous experience in customer service or sales is an asset.  Comfortable delivering key messages and engaging with customers in a fast-paced environment.  Strong communication and interpersonal skills.  Ability to work both independently and collaboratively within a team.  Willingness to undergo a criminal background check.  Access to a reliable vehicle is considered an asset.    We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer, if you need any type of accommodation, please let us know   

This role reports to the Lead Coordinator (LC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards. The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time. What You'll Do: Promote the clinic culture Embody Axis core values and standards to help deliver the Axis Experience to all clients Support therapists in their day-to-day needs to ensure smooth workflows Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs Manage client bookings and arrival times Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary Accurately and precisely capture referral notes for new clients Ensure all billing, invoicing and claims are submitted and filed accurately Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards Work with the LC to follow up on any outstanding payments as necessary Respond to all medical request inquiries received at the clinic Complete all cash reconciliation and reporting processes at end of day/end of month Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations Work with LC to assist with any tasks, business initiatives and documentation as needed Requirements You have 1+ years experience in customer service and/or hospitality You are flexible to work days, evenings and/or weekend hours as needed You must be able to work a minimum of 3 shifts per week (equivalent to ~15 hours per week) You have strong attention to detail You are passionate by nature, wanting to help your team grow as a whole You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients You are able to work independently with minimal supervision as well as within a team You have an innate drive to work hard, take initiative, and hustle You come in everyday with your professional cap on, and as your authentic self You prioritize your mental and physical health so you can come in everyday as the best version of yourself You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out You care about your workspace, ensuring your space is clean and presentable You embody strong sales, communication and customer service skills You are open-minded and adaptable to new workflows and business initiatives Benefits Hourly Wage of $18-20 On-Site Gym Casual Work Attire Bonus Incentives for Staff Referrals Staff Discounted Treatment Sessions Growth and Leadership Opportunities Health Benefits (some conditions apply) Mental Health Benefits via Inkblot Therapy The Best Culture/Work Environment in the Industry Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.) Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)

ABOUT US Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB. WHO WE ARE People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization. THE OPPORTUNITY Our Adult community justice programs deliver supports to individuals in the justice system in Ontario. We offer diversion and accountability programs to those 18+ who have been charged and referred to us by probation and/or crown attorneys. Reporting to the Supervisor of our adult community justice programs, our Direct Accountability Program (DAP) team of Adult Justice Workers support individuals with matters in Toronto Court in order to set them up for future success and support in taking accountability for their actions which led to their justice involvement. The team also provide case management support in connecting with additional resources as identified, including food, employment and more. Job Class Union Department Justice Services Location Full Time In Person at 10 Armoury Street, Toronto Status Full-time, Permanent Pay Rate $50,844.78 per annum Vacancy Number JS-U25-37 (Re-Post) Number of vacancies  1 Available Immediately Hours/Shifts Monday - Friday: 0800-1600 Flexibility in work hours and weekends on occasion Schedules may change depending on operational requirements Requirements WAYS YOU CAN CONTRIBUTE Program Delivery Supporting with central intake for all DAP referrals across the Toronto South and Toronto East regions. Completing all intake requirements, including reviewing and assessing appropriate referrals to meet the individual needs of participants. Providing information and support to participants in understanding justice-related processes, including the court process and community service orders. Ensuring that all sanctions and community service placements assigned to the individual are appropriate, proportionate, and meaningful to the needs of participants, those impacted, and of the community, and of the funder, and are met within the specific timelines of the program. Ensuring ongoing and consistent communication with all parties to ensure appropriate supports are in place and to provide follow up and/or problem solving, as needed, where challenges may be identified. Participation in ongoing evaluation and feedback meetings with partners, participants, and team to ensure participant and partner experience is represented in all facets of the program. Support in the development, collection, and review of evaluation data to support in ongoing program fidelity and growth. Facilitate individual and/or group programming as needed  Support placement students, as assigned. Community Development Research community resources for program participants, families, and individuals impacted by the offence(s). Identify and engage suitable volunteer placements that are meaningful to the participant, of benefit to the community, and reparative in nature. Develop program and service agreements with placement agencies to ensure mutually agreeable outcomes between participants and placement match. Foster relationships and represent the program and organization at network tables, community groups, conferences, etc. as assigned. Administration Actively participate in team and individual meetings. Consistent communication with referral sources and team members regarding participants and their progression through the program. Timely and accurate reporting of referrals, case notes, meeting minutes, stats, and other required administrative duties. Supporting in the implementation of the program evaluation and other reporting processes or special projects, as assigned. Participate in strategic planning and other organizational initiatives and committees as required. Execute other responsibilities as necessary to achieve the objectives and deliverables of the programs. WHO YOU ARE Knowledge/Experience Minimum diploma in Social Work or related field and 3 years’ experience working with vulnerable populations. Some knowledge of and/or experience working within the justice system. Understanding of the many community organizations and supports available to youth and adults. Understanding of the principles of proportionality and reparation as it relates to the justice system. Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with participants. Strong interpersonal, written, and verbal communication skills and a demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and efficiently with minimal supervision. Experience in problem-solving and working through immediate challenges  Proven ability to work within and across teams. Satisfactory Vulnerable Sector Screening. Nice to Have’s Understanding of relevant legislation and institutional policies (including the Criminal Code of Canada, Ministry of Correctional Services Act). Experience in developing community-based interventions that respond to individual needs, and address prevention, rehabilitation, and reparation of harm. Knowledge of the social service agencies operating in the Greater Toronto Area and a willingness to broaden knowledge Current Standard First Aid and CPR certificate, ASIST. Program planning skills to implement, evaluate and modify new and existing program, as needed. APPLY Thank you for your interest in working with Springboard. Only applications with a cover letter detailing their interests, experiences, and how it relates to the position will be considered. Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment. A record under the Criminal Code and/or other provincial or federal offence record(s) does not automatically mean you will be ineligible for the position. Employment screening checks will be maintained by our People & Culture department and kept strictly confidential. Deadline for Internal applicants: September 19, 2025 at 4:00 PM. Internal candidates who apply after this date will be considered as external. Deadline for External applicants: September 26, 2025 at 4:00 PM. Please submit your cover letter and resume in a single document. No phone calls please. Only those selected for an interview will be contacted. We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process. Benefits Why Join Springboard? Be part of a mission-driven, inclusive organization that values people and impact. Comprehensive benefits package and pension plan. Access to training, mentorship, and career development opportunities. A dynamic team environment focused on learning, growth, and making a difference. Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.

1. Overseas Warehouse Client Development & Account Management Proactively develop and maintain overseas warehouse clients, achieving comprehensive coverage of key accounts including but not limited to: platform-certified warehouses, mid-tier overseas warehouses, and other clients with business needs. Drive cross-selling/upselling initiatives and establish long-term partnerships with assigned clients. Conduct regular check-ins to ensure client satisfaction and resolve operational issues promptly. 2.  Daily Performance Monitoring & Client Engagement Monitor daily order fluctuations at partner warehouses; identify sales signals (e.g., client business expansion, service gaps) and translate insights into actionable revenue growth plans (submit to Account Managers/Operations). Collaborate with operations teams on warehouse site visits to diagnose service penetration gaps (vs. competitors) and develop UNI logistics label promotion strategies to directly boost market share and client stickiness. Proactively uncover incremental demand during client visits (e.g., ad-hoc transportation, customized services), converting off-platform opportunities into qualified sales leads to drive SMB and new client acquisitions. 3. Market Intelligence & Reporting Document service gaps, competitor strategies, and client feedback; share insights with HQ to optimize U.S. market approaches. Submit weekly reports covering warehouse KPIs, client engagement outcomes, and lead conversion progress. Requirements 1. Education & Experience Bachelor’s degree in Business, Logistics, or related fields. 1+ years in business development, client support, or logistics operations, preferably in US third-party logistics (3PL) or warehousing. Proven experience in field sales, on-site client management, or warehouse coordination. 2. Skills & Competencies Strong analytical skills to interpret data trends and propose solutions. Excellent communication and relationship-building abilities. Self-driven with the capacity to work independently and collaborate across teams. Familiarity with US logistics ecosystems (e.g., major warehousing hubs, carrier networks). Willingness to travel frequently (50%+ time) for warehouse visits; valid driver’s license required. 3. Preferred Qualifications Experience using CRM tools (e.g., Salesforce) and data analytic platforms. Knowledge of e-commerce logistics, cross-border shipping. Benefits Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave,Management training programs Salary range $50,000 to $ 80,000 CAD

Position Summary: The Product Engineer is responsible for the development and engineering of new product solutions, as well as for ensuring that products meet the design intent, are manufacturing friendly, meet cost targets and meet industry testing and safety standards. The Product Engineer will work on multi-disciplinary project teams where achieving consensus and quality are the keys to success. Requirements Job Duties:   To develop creative and sound engineering product solutions in response to the product directional outline (PDO), manufacturing improvement projects, customer quality claims, and installation issues. Incorporate technical advances in manufacturing processes and materials while understanding current capabilities in supplier base. To evolve the design concept through a systematic process of modeling, prototyping, testing and analysis re-iterating the design to optimize the function, appearance, and manufacturing of new parts and assemblies. Develop accurate and detailed parts and assembly layouts. To cooperate closely with internal and external stakeholders to ensure that developed products address market needs and customer expectations. To work together with cross-disciplinary project teams to collectively solve product issues including function, manufacturability, technical application /compatibility, testing and installation, etc. To prepare complete and accurate technical documentation for developed product (assembly and part drawings, part specification sheets) and other supporting documentation of all technical aspects of the product using a common database and complying with Tayco’s ISO procedures and internal standards. Interpret the testing requirements as they apply to the products and their application (BIFMA, CGSB, UL CSA, UBC, IBC, etc.). To ensure that the product design complies with all relevant testing requirements. To coordinate the fabrication of prototypes and pre-production product as required for the design evolution, testing, showroom and training requirements. Assist with cost analysis by gathering quotes, reviewing material usage, and supporting value engineering efforts. To liaise with 3rd party suppliers to source components or fabrication solutions. At development hold design reviews, topics include drawings, manufacturing process, capability, efficiency and the plan for quality. Provide documentation, data and other information required for effective launch of products into full production. To contribute to the development of new processes and tools that improve the development process and support Tayco’s position in the industry. To provide engineering knowledge and expertise to other departments in the organization. Support claims and warranty issues with short and long term solutions To continue to acquire knowledge of industry trends and standards, manufacturing and materials, technology, competitive product and engineering practices, environmental issues and sustainable design principles. Zero defects at launch through quality planning. QUALIFICATIONS To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mechanical Engineering degree, diploma or equivalent experience P. Engineering License or Equivalent required 5-7 years engineering experience in a product design and manufacturing environment Knowledge and experience designing for a variety of manufacturing processes and materials (i.e. sheet metal, plastic, glass, wood) Good project and time management skills, experience in handling multiple projects Excellent organizational skills Strong 3D modeling and detail design using Solidworks or other parametric modeling program. Familiarity with ANSI/BIFMA standards. Experience with Solidworks PDM is preferred Experience with ERP systems for engineering and manufacturing processes is preferred Hands-on experience with prototype and model making Very good communication (verbal and written), presentation and interpersonal skills Ability to work both in diverse multidisciplinary team environment as well as individually with minimum supervision. Benefits Compensation : $80,000 to $85,000 Extended Healthcare Plan (Medical, Disability, Dental & Vision) 3 weeks of vacation Active Social Committee with wonderful company culture Great people to work with! Tayco endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. Tayco is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority. At Tayco, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.