Cambridge Call Center & Customer Service Job Listings

Senior Manager, Customer Experience63845400838275120

Workable

Senior Manager, Customer Experience

BRC is seeking an enthusiastic and detail-orientated Senior Manager, Customer Experience to join our growing and dynamic Customer Experience Team at BRC. BRC is a highly efficient and flexible manufacturing facility located in Georgetown, ON specializing in case good production for furniture. THE OPPORTUNITY: POSITION SUMMARY The Senior Manager, Customer Experience, is responsible for creating, implementing, and championing a strategic culture of Customer satisfaction at BRC. As a member of BRC’s Management Team they will develop best practices and implement progress within these departments in accordance with BRC’s vision and core values. RESPONSIBILITIES Lead and coach the CE Manager and Team Lead’s who are responsible for the Customer Experience, sign off Drawings, Claims and Order Entry teams. Oversee the implementation and maintenance of all software solutions for Customer Experience including the implementation of new software solutions. Responsible for assisting with the onboarding of new dealers and ISR’s to ensure they are trained on products, processes, and solutions. Develop, maintain, and continue to grow a high level of knowledge of BRC’s products. Develop, maintain, and continue to grow a high level of knowledge of BRC’s processes; offering insights to improve and enhance. Coordinate bi-monthly events for all departments within the Customer Experience team to boost morale and teamwork. Establish and lead a high-performance team to meet and exceed customer satisfaction and win more project business. Drive individual accountability among members by leading by example and regularly holding 1:1s with your team members. Create, deliver, and analyze performance metrics for your teams. Identify problem areas and take appropriate action. Provide coaching and training to all employees on your team. Provide feedback and direction on a regular basis. Actively manage poor performance and address issues amongst the team in a timely manner. Create job breakdowns and launch TWI training for all new and existing team members. Expertly handle Customer service inquiries which may be escalated from Managers, from priority dealers and/or from ISR’s. Oversee and manage any contracts, such as government or state contracts within Canada and the USA. Participate in the Steering committee for new product development. Ensure feedback from the design team is being addressed and reviewed for product improvements and potential new products developed. Ensure appropriate resources and coverage of all areas. Other duties as assigned Requirements BRC is seeking passionate candidates who possess the following experience and competencies: To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. A degree in business, Project Management or related field Strong demonstrated customer service and troubleshooting skills 5 - 8 years of experience to leading and directing a team Ability to supervise employees, including organizing, prioritizing, scheduling work assignments as well as measuring and reporting results Ability to analyze and interpret client needs and offer the appropriate options, solutions, and resolutions required Proven conflict resolution, negotiation, and objection handling skills Ability to respond and adapt quickly in a dynamic and changing environment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Good training, coaching, and mentoring skills Able to build and maintain lasting relationships with corporate departments, key business partners, and customers Able to effectively communicate both verbally and in writing Ability to coordinate and organize meetings, exhibits, and other events Ability to adapt to and learn fast new software Computer literate, including effective working skills of MS Word, Excel and e-mail Professional telephone manners Attention to detail in all areas of work Working conditions The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manual dexterity required to operate telephone, computer and peripherals. Interacts with employees, management and the public at large. Noise, due to ringing phones, is unavoidable. Overtime may be required. Benefits Why Work for BRC? Inspiring team committed to a diverse, inclusive, and safe workspace. Opportunities for growth and advancement Various social and recreational activities Flexible, hybrid schedule offering work from home and in-office options BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by September 24, 2025. Due to a high volume of applications, only those candidates who are selected for interviews will be contacted. BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority. At BRC, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.

Halton Hills, ON, Canada

Negotiable Salary

Junior Project Manager - Orders and Large Accounts63845393323651121

Workable

Junior Project Manager - Orders and Large Accounts

BRC is looking for an enthusiastic and passionate individual to join our extraordinary and growing team as a Junior Project Manager of Sales and Product Strategy. BRC is a modern office furniture manufacturer, focused on creating meaningful and inspirational workplace experiences. The successful candidate will have the opportunity to work with BRC’s motivated and engaging Team where inclusivity, diversity, and positive work experiences are our top priority. THE OPPORTUNITY: The Junior Project Manager – Orders and Large Accounts is responsible for the execution of significant projects and key accounts from the initiation of an order through to the successful installation. They will collaborate with the Customer Experience and Sales Support teams to develop and oversee comprehensive project plans for critical or large dealer accounts, ensuring structured management and coordination throughout the entire process—from order placement to project completion. Responsibilities: · Develop a detailed project plan to track progress of high level and critical jobs won with dealer partners. Involving all relevant departments and ensuring all are on board with the timeline and execution needed. · Responsible for ensuring accuracy and comprehensive communication both internally and externally on all projects assigned. · Responsible for collecting analytical data on large projects with and without challenges to compare and strategize, finding ways to continue to enhance Customer Experience. · Responsible for large projects and accounts, at order stage, including government and private business in the Canadian and/or USA market. · Understand the full scope of assigned projects, from design, sales strategy and engineering across North America and manage those projects from order placement to installation. · Offer insights and guidance with large dealer partners and projects providing timely updates and ensuring critical dates are met. · Conduct site visits, whether local or require travel within Canada and the USA to review on site concerns/issues in coordination with large projects won. · Measure project performance using appropriate systems, tools and techniques. · Develop a detailed project plan, track progress, and continually update. · Create and maintain comprehensive project documentation. · Offer creative solutions for BRC through active involvement with the BRC Sales Team, dealers, and outside designers. Including, but not limited to, Project proposals, BID packages. · Through project management lead a collaborative team of key stakeholders from engineering, design, and sales to ensure the success of each large project. Requirements · Degree, Diploma, or Certificate from a post-secondary institution preferably in business, interior design, architecture, or a related field · PMP certification is an asset. · 3+ years of Project Management Experience with a prove ability to; o Create detailed project schedules, define scope, milestones, and deliverables, and adjust plans as needed to meet project objectives. o Lead and facilitate communication among team members, stakeholders, and vendors to ensure alignment and timely progress. o Identify potential risks early, develop mitigation strategies, and resolve issues promptly to keep projects on track. o Track project performance using key metrics, prepare status updates for stakeholders, and ensure documentation is accurate and comprehensive. · Proven abilities to: o Think critically and strategically. o Achieve results. Make the correct decisions and implement the necessary changes required to achieve the goals/objectives. o Create and maintain a project plan o Be organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently; able to create realistic schedules and meet deadlines under stress and interruptions. o Commit to meeting the expectations and requirements of internal and external stakeholders. o Leverage resources (President, etc.) to deliver results. Solve problems and make appropriate decisions. o Promote and generate cooperation from all members of the project team; foster the development of a common project vision and objectives and fully participates in creating a unified team that get results. o Manage conflict. o Communicate well in writing and in speaking. Strong presentation skills. Strong working knowledge of Microsoft Office. WORKING CONDITIONS The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · SALARY ANNUALLY - $70,000 depending on experience · Travel will be required. · Manual dexterity required to use desktop computer and peripherals. · Ability to attend and conduct presentations. · Overtime as required. · Hybrid work structure available. Benefits Why Work for BRC? · Inspiring team committed to a diverse, inclusive, and safe workspace. · Opportunities for growth and advancement · Various social and recreational activities · Flexible, hybrid schedule offering work from home and in-office options BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by September 17, 2025. Due to a high volume of applications, only those candidates who are selected for interviews will be contacted. BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.

Halton Hills, ON, Canada

CA$70,000/year

Customer Success Manager63845387838849122

Workable

Customer Success Manager

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact for our Canadian clients, ensuring they’re getting maximum ROI from our all-in-one transportation management suite and working in tandem with our support team to troubleshoot issues. At the same time, you’ll be responsible for renewals and upsells. This role is best suited to someone based in the GTA or Waterloo, ideally with familiarity in public sector or education environments. Travel will be required, including occasional client visits and conference attendance across Canada — as well as travel to our headquarters in Waterloo, Ontario, particularly during the initial training and onboarding phase. Why BusPlanner? BusPlanner is the leading provider of student transportation management software in Canada. Our platform is used by hundreds of the largest school boards and consortia from coast to coast (Toronto District School Board, York Region District School Board, Peel Region School Board, and many others), helping optimize bus routes, manage planning and operations, and streamline communication between school transportation teams and families. We are a proud Canadian company with deep expertise in K–12 education and a proven track record of supporting the unique needs of Canadian school districts. We are scaling rapidly and investing in growing our customer-facing team to better serve our clients from British Columbia to Newfoundland. BusPlanner’s leadership team consists of seasoned entrepreneurs who have significant experience in building and growing multiple successful software businesses including: (i) FieldEdge, a leading provider of software for the field services market which the team grew more than 5x and sold to a mega-cap private equity fund, and (ii) AutoLeap, a leader in the auto repair software market that has raised more than $50 million from some of the most reputable VC firms in Silicon Valley. This is a rare opportunity to join a purpose-driven team at the heart of Canada’s education technology ecosystem. Requirements As a successful CSM, you will: Act as the primary post-sale contact for Canadian school boards, supporting them across onboarding, training, usage, and renewal. Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform. Identify and close expansion opportunities, including new modules, features within an existing board. Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts. Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues. Participate in Canadian education and transportation conferences, building relationships and staying close to market needs. Maintain accurate records of client interactions, pipeline, and account activity. You Should Apply If: You are based in Ontario, Canada, with an understanding of (or willingness to learn) the K–12 education system and how Canadian school boards operate. You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges. You are sales-minded — you're comfortable identifying opportunities, managing a pipeline, and closing deals. You are service-oriented — you value strong relationships and want your customers to succeed. You are organized and responsive — you balance customer needs and internal responsibilities with ease. You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually. You Should Not Apply If: You prefer highly structured environments with rigid processes and step-by-step instructions. You are uncomfortable juggling both sales and customer-facing responsibilities in the same role. You are looking for a job where you can stay behind the scenes — this role involves direct interaction with school board leaders and decision-makers. You are not comfortable taking ownership, following up proactively, or working with some ambiguity. You’re not open to learning about a complex industry like student transportation or the Canadian public education system. Preferred Qualifications 2–4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments. Experience working with school boards, transportation consortia, or public sector organizations in Canada is a strong asset. Familiarity with student transportation or K–12 operations in Canada is helpful, but not required. Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions. Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews. Ability to manage a large and varied client portfolio, including proactive and reactive support. French language proficiency is a plus, especially for Québec and New Brunswick accounts. Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.

Waterloo, ON, Canada

Negotiable Salary

Reception + Retail Associates63580277394177123

Workable

Reception + Retail Associates

Exciting Opportunity: Join Our Growing Team at Tommy Guns Burlington! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate Reception + Retail Associates who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Work Term: Part-time and Full-time Location: Appleby Village Headon Forest Wage: $17 - $19 per hour Benefits Clean, safe, positive work environment Fun, busy & friendly environment and positive company culture Growth & career advancement Staff discount Amazing clientele Requirements Amazing customer service skills Excellent written & verbal communication skills— must be able to answer emails & phone calls, manage service queue and support your team Ability to thrive in a fast-paced environment Exceptional time-management, with the ability to multitask and prioritize Familiarity with visual merchandising and product inventory an asset Experience in a salon, barbershop or spa is a bonus Outgoing & fun personality Who we are Our Chicago-style barber shops combine timeless style with sleek modern amenities. We need passionate reception + retail associates who make sure clients have the high-quality Tommy Gun’s experience they know and love, as soon as they step through the door. Our commitment to an unparalleled Tommy Gun’s experience doesn’t stop with our customers—we want you to love where you work. When our team is happy, everybody’s happy. We’re on the lookout for people who are not only skilled, but who are also a good fit for our culture. Because work should be a place where you can be yourself, and even have a little fun! Locally Owned and Operated ~ Apply today!

Burlington, ON, Canada

CA$17-19/hour