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Summary: We are seeking a seasoned and strategic Community Engagement Specialist to deliver outstanding, engaging, and culturally relevant community experiences for gaming communities. Highlights: 1. Deliver outstanding, engaging, and culturally relevant community experiences 2. Bring strong community instincts and a human touch to brand voice 3. Innovate in community engagement by staying ahead of trends (See English version below …) Community Engagement Specialist Job Brief We’re looking for a seasoned and strategic Community Engagement Specialist to join our team and deliver outstanding, engaging, and culturally on-point community experiences for our gaming communities. The ideal candidate will bring strong community instincts, a human touch to brand voice, and the operational discipline to drive best-in-class community strategies across multiple platforms. This role requires someone with strong experience in first-person shooter (FPS) communities. To align with launch calendar, live service events, and real-time triage, we are seeking someone based in Montreal area. Flexibility and real-time responsiveness are key. Responsibilities Plan, build, and execute community management strategies aligned with marketing, communications, and publishing campaigns. Create, curate, and publish compelling multimedia content across all relevant platforms, including Discord, Reddit, Twitter/X, Instagram, YouTube, and in-game channels. Engage daily with the community, managing conversations with empathy and authority - especially during live updates, content releases, or crisis moments. Monitor sentiment and feedback, analyze community KPIs, and escalate key insights to internal stakeholders for action. Partner with developers, publishing, PR, and regional teams to ensure community initiatives are aligned and on-message. Build, lead, and mentor support teams (Gamesmasters, Moderators), fostering a healthy, inclusive, and well-moderated community space. Forge strong relationships with content creators, streamers, and high-impact players within the Siege ecosystem. Stay ahead of social and digital trends, platform changes, and audience behaviors, ensuring we're always innovating in community engagement. Write and localize announcements, blog posts, social media messaging, and platform notifications - delivering them with finesse that feels native to each channel. Requirements 5+ years' experience in community management for games or digital entertainment. Proven experience managing FPS game communities. Proven success with community-building initiatives such as live content drops, ambassador programs, and platform activations. Comfortable engaging players across Discord, Reddit, YouTube, and Twitter/X. Strong command of digital tone and audience engagement - can transform approved messaging into something that feels real, relatable, and on-brand. Skilled at interpreting analytics and sentiment to inform decisions and surface player priorities. Excellent copywriting and content creation skills. Experience supporting live service games, handling real-time crises, and communicating effectively under pressure. Bonus: Training in handling sensitive player topics such as mental health and online safety. Why You? You’re not just a community manager - you’re a player advocate, a digital storyteller, and a trusted voice between players and developers. You know when to amplify, when to diffuse, and how to build community pride from the ground up. About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc Community Engagement Specialist Job Brief We’re looking for a seasoned and strategic Community Engagement Specialist to join our team and deliver outstanding, engaging, and culturally on-point community experiences for our gaming communities. The ideal candidate will bring strong community instincts, a human touch to brand voice, and the operational discipline to drive best-in-class community strategies across multiple platforms. This role requires someone with strong experience in first-person shooter (FPS) communities. To align with launch calendar, live service events, and real-time triage, we are seeking someone based in Montreal area. Flexibility and real-time responsiveness are key. Responsibilities Plan, build, and execute community management strategies aligned with marketing, communications, and publishing campaigns. Create, curate, and publish compelling multimedia content across all relevant platforms, including Discord, Reddit, Twitter/X, Instagram, YouTube, and in-game channels. Engage daily with the community, managing conversations with empathy and authority - especially during live updates, content releases, or crisis moments. Monitor sentiment and feedback, analyze community KPIs, and escalate key insights to internal stakeholders for action. Partner with developers, publishing, PR, and regional teams to ensure community initiatives are aligned and on-message. Build, lead, and mentor support teams (Gamesmasters, Moderators), fostering a healthy, inclusive, and well-moderated community space. Forge strong relationships with content creators, streamers, and high-impact players within the Siege ecosystem. Stay ahead of social and digital trends, platform changes, and audience behaviors, ensuring we're always innovating in community engagement. Write and localize announcements, blog posts, social media messaging, and platform notifications - delivering them with finesse that feels native to each channel. Requirements 5+ years' experience in community management for games or digital entertainment. Proven experience managing FPS game communities. Proven success with community-building initiatives such as live content drops, ambassador programs, and platform activations. Comfortable engaging players across Discord, Reddit, YouTube, and Twitter/X. Strong command of digital tone and audience engagement - can transform approved messaging into something that feels real, relatable, and on-brand. Skilled at interpreting analytics and sentiment to inform decisions and surface player priorities. Excellent copywriting and content creation skills. Experience supporting live service games, handling real-time crises, and communicating effectively under pressure. Bonus: Training in handling sensitive player topics such as mental health and online safety. Why You? You’re not just a community manager - you’re a player advocate, a digital storyteller, and a trusted voice between players and developers. You know when to amplify, when to diffuse, and how to build community pride from the ground up. About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc
