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Workable
Therapist/Counsellor - Children, Youth, and Family Health Clinic
Organization Overview Durham Community Health Centre is a recognized leader in redefining the experience of community-based health and wellness services. We provide access to high quality holistic and inclusive care that is responsive to the needs of the community and empowers individuals to enhance their own well-being. Our name embodies what we do every day – we care. Caring for the health and wellness of our communities' residents is the cause that unites us. It shapes our thinking and guides our actions. Durham Community Health Centre is a registered charitable organization providing a variety of free, community programs and services including: health promotion and wellness programs; primary care, counselling and mental health; diabetes education; Hepatitis C screening, treatment support, education and outreach; geriatric assessment & intervention; young parent support, youth programs, Indigenous programs; community development programs; and fundraising events which include developing charitable partnerships/sponsorships to fund programs. In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide holistic care, support, and wraparound services that empower clients to improve their health and wellness. We strive to be accessible to those in the community who face access barriers like culture, gender, geographic isolation, homelessness, language, physical disabilities, poverty, and race. We are Durham Community Health Centre! Care. Compassion. Community. The Child, Youth, and Family Clinic is the result of a partnership between Carea CHC and The Durham Children’s Aid Society. The health clinic team will provide access to primary care, counselling services, and pediatric medicine as part of an evolving multi-agency hub which is designed to offer a variety of health and social supports for children, youth, and families in Durham, with an emphasis on vulnerable groups and those who experience barriers to care. This is an exciting time of growth! Clinic staff will be part of building a multi-service community resource dedicated to optimizing the health and wellness of children, youth, and families in Durham Region. Position Overview This role will contribute to mental health services for children, youth, and families in the setting of a new Child, Youth, and Family Health Clinic in Oshawa. Working as a member of an interdisciplinary team of health professionals, the Therapist provides psychotherapy to individuals and groups in order to assist people to achieve optimal psychosocial functioning. The Therapist practices the principles of clientcentered care within the context of a self-directed and interdisciplinary team approach. Additionally, the Therapist will collaborate with community partners and other health professionals across the region. The Therapist will be an effective member of the Agency’s team structure, in support of goals that align with and achieve the Agency’s strategy, Mission, Vision and Values. The collaborative practice of this position includes accepting referrals from, consulting with, or referring to other health care providers in order to promote comprehensive and continuous care. Employment Status: Full-Time Permanent Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply. Job Posting Deadline for Internal Candidates: Jan. 23, 2025, at 5:00pm Hours of Work/Schedule: Monday to Friday, 35 Hours per week (includes one evening shift per week) Position Reports To: Senior Manager, Integrated Care and Experience (ICE) Director: AVP ICE Salary Range: Annualized salary range $66,471 - $75,517, commensurate on skills and experience, plus participation in HOOPP. Primary Work Location: Airport Blvd, Oshawa, ON (with flexibility to transition/work at any DCHC locations as required) Key Responsibilities Provide counselling services to children, youth, and families living in Durham Region. Provide brief solution focused sessions, group programs and psycho educational workshops, and collaborate with other team members to expand services. Work closely with community partners and existing networks and community partnerships to ensure that the target population is able to receive appropriate services. Contribute to providing more accessible targeted services to children, youth, young adults, and families through direct service, referrals, and navigation. Occasional community outreach in collaboration with internal and external partners Respond to community queries about counselling services; triage support depending on urgency of inquiries; Make community referrals as appropriate. Perform administrative duties related to client support. Other duties as assigned. Key Qualifications Completion of a Master's degree - Social work or Counselling Psychology. Two years providing counseling/therapy and assessments Must be a current member in good standing with appropriate regulatory College (e.g., Ontario College of Social Workers and Social Service Workers (OCSWSSW); College of Registered Psychotherapists of Ontario (CRPO). Demonstrated knowledge of scope and standards of practice with the above regulatory College. Evidence of skill in developing effective, collaborative therapeutic relationships with clients. Evidence of degree-curriculum, or post-graduate education in the theory and use of evidencebased and evidence-informed therapeutic counselling interventions (e.g., Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT) etc.). Experience in delivering therapy/counselling in a brief, solution-focused model of service provision. Demonstrated experience providing interventions to clients with complex mental health challenges. Knowledge of DSM-V diagnoses, concurrent disorders, and crisis intervention skills. Demonstrated competence in completing biopsychosocial assessments, preparing treatment plans, delivering above interventions, documenting, and communicating with partners in client circle-of-care. Demonstrated ability to manage a caseload, determine priorities, meet deadlines, work independently and as an effective member within an interdisciplinary team. Knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinants of health. Knowledge of child, youth, and family resources in Durham strongly preferred. Access to a car and a valid driver’s license required. Familiar with electronic health records systems (e.g., PS Suite) and computer skills in use of Microsoft Office. Ability to support and provide input into the program evaluation process to align and determine priorities. Minimum Key Attributes include: Effective Communicator (verbal, written, and across colleagues, community, clients, and partners), Interpersonal skills/ Empathy, Team Player / Collaborative, Strong Time Management and Organizational skills, Adaptable – to the needs of others; to changing priorities, Crisis management and Problem-Solving skills, Flexibility. Role-specific attributes: Conceptual Thinker, Efficient, Creative and Innovative Thinker, Alliance Builder, Analytical/Systematic Thinker, Personal Sensitivity/Empathy. Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground). Application Process While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening). Please be advised that AI Technology is used during the screening process of applications. All final hiring decisions are made by our recruitment team. Durham Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA),the provisions ofthe Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact Human Resources at 905-723-0036, or by email to recruiting@durhamchc.ca. Durham Community Health Centre, and staff are dedicated to creating an inclusive environment that welcomes diversity
Oshawa, ON, Canada
CA$66,471-75,517/year
Workable
Client Success Team Lead (Head Coach)
We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading. About Us: Impact Clients helps entrepreneurs start or scale their digital product businesses. What began as a broke UCLA student struggling to sell an online course has now grown into a company generating $1M+ in revenue monthly with a global team of 35+. Our mission is to reform the education system by helping over 1 million people achieve financial freedom through online business. To sustain and improve client success at scale, we’re hiring a Customer Success Team Lead. The CEO, Richard Yu, is an online business coach with: 100K+ subscribers on YouTube → youtube.com/richardyu1 A growing personal brand on Instagram → instagram.com/richardyuzee Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. About The Role: You’ll be leading a team of 5-8 Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train our CSMs to become world-class coaches. This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it. This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business. Requirements Here are the requirements: Lead a team of 10 CSMs, coaching them to run effective onboarding, accountability, and renewal calls. Step into refund/chargeback situations and high-stakes calls to retain clients and protect revenue. Train CSMs to confidently handle objections, deliver stronger 1:1 calls, and increase client results. Monitor KPIs around retention, upgrades, renewals, and collections. Improve scripts, processes, and SOPs to make the CSM function more scalable and efficient. Collaborate with Sales/Marketing to ensure alignment in client messaging and delivery. Take ownership of escalated client accounts and ensure resolution. You must have proven experience leading customer success teams in online education, coaching, or digital marketing. A Strong track record with objection handling, save calls, and client retention. Hands-on experience preventing refunds and chargebacks. Excellent communication and leadership skills. Proficiency with tools like Loom, Slack, Zapier, Calendly, GSuite, Trello and CRMs. Highly organized with attention to detail and ability to manage multiple priorities. Passion for mentoring and developing people in a high-growth environment. You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential. You must have a very high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)  WHO THIS IS FOR: A natural leader who thrives on retaining clients and handling tough conversations. Someone who can step into client fires (refunds, chargebacks, escalations) and resolve them calmly. A mentor at heart who enjoys coaching team members to improve their client interactions. Highly accountable and detail-oriented, with a focus on results. Excited to grow with us long-term and play a key role in scaling to 9 figures. WHO THIS IS NOT FOR: Someone who avoids difficult conversations or shies away from handling escalations. Someone with another full-time job or multiple freelance commitments. Someone who struggles with deadlines, structure, or fast execution. Someone who isn’t open to feedback or growth in a fast-paced environment. Benefits Base Salary: $5,000–$8,000 USD/month (depending on experience) Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections. Next Steps If this role excites you: Submit your resume. Record a 3–5 minute Loom video introducing yourself and answering: Why should we hire you? What’s your experience with leading client success teams? Share an example where you successfully handled a save call or refund/chargeback scenario. Share an example where you coached a team member to perform better. Why do you believe you’ll thrive in a fast-paced, growth-driven environment? Applications are reviewed on a rolling basis. If selected, you’ll hear from us within 24–48 hours.
Toronto, ON, Canada
CA$5,000-8,000/month
Workable
Diversion and Central Intake Manager
STRATEGIC ● ENGAGING ● COLLABORATIVE ● INNOVATIVE ● PASSIONATE OVERVIEW A growing, community-based organization that provides support for youth in the Region of Peel. A leading organization recognized for its commitment to providing youth with the resources and services to help them achieve independence and growth. EDI-B VALUES The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging. MISSION Reporting to the Director of Client Services and Wellness, the Diversion and Central Intake Manager is a new and exciting opportunity to guide the work of a team of diversion and central intake workers, based on the principles of shelter diversion in Housing First for Youth. You will develop, lead and manage the organization's comprehensive shelter diversion program, which aims to prevent youth from entering shelters by exploring and securing immediate housing alternatives. This includes mitigating the factors that have led youth to seek emergency shelter. You will lead the intake functions across the organization, which include initial assessments of youth strengths and needs. You will drive effective service coordination for youth with other organizational units, including case management, shelter, housing, and clinical services. You will partner with the Director to implement robust diversion and intake practice standards and decision-making protocols across the organization. The Pod Group is partnering with this organization to place a hands-on, collaborative, and compassionate individual to fulfill the Diversion and Central Intake Manager position. PRIORITIES Lead programs and services. Using Housing First for Youth principles and best practices, you will develop and manage the delivery of diversion and intake services for youth (ages 16-24) seeking support. You will guide the vision and goals of the diversion and intake team, and drive innovation in programming. Programs in this portfolio include the following: Shelter Diversion – You will oversee the delivery of shelter diversion workers, who work within a system of care approach to assess diversion or entry to the shelter, and provide coordinated access to the shelter system if appropriate.  Central Intake – You will operationalize comprehensive and strengths-based youth engagement strategies to inform high-quality, relevant, and youth-driven supports and referrals. Ongoing Quality Improvement: You will work to continually assess and remove barriers so youth can quickly access the support they need, helping prevent homelessness and reduce time spent in crisis. Provide team leadership. You will lead team meetings, case consultations, and skill-building activities across all organizational sites to ensure consistency and effectiveness of diversion and intake services. Develop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of diversion and intake practices and competencies across the organization. Team Development. You will implement accountability measures, such as observing phone calls and interactions with youth, reviewing reports, and conducting documentation reviews to elevate the skills of your team and identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement efforts. Collaboration of Services. You will work with organizational managers and external partners to develop and deliver collaborative and effective diversion and intake services. Participate in the agency's on-call rotation. Ensure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics. You will develop and execute risk management strategies for diversion and central intake services. Drive strategic planning. You will integrate research, innovation, and best practices into program delivery while collaborating with leadership and front-line teams to implement effective strategies and partnership opportunities. Foster Equity, Diversity, and Belonging. As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices. Requirements TALENTS & EXPERTISE The education and experience. You have a Bachelor's Degree in Social Work, Psychology, Child and Youth Work, or related field. Masters in a related field is considered an asset. You have at least 3 years of experience working in housing and homelessness, including shelter operations. The management experience. You have a minimum 3 years of experience working as a supervisor/manager in the housing and homelessness sector. You have site and team management experience, including exposure to human resource management (union experience is a strong asset), financial management, program management, evaluation design, or systems design. The knowledge. You demonstrate an understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel. The leadership. You are a demonstrated leader with excellent communication, presentation, organization and interpersonal skills and have a passion for supporting the most vulnerable and marginalized youth in our community. You are passionate about mobilizing individuals and teams to drive change and collaborating with partners and stakeholders at all levels to build consensus. The ethical drive. You hold yourself to high moral standards, have a strong character and exercise sound judgment even in the most challenging situations. You are a champion of Equity, Inclusion and Belonging, specifically focusing on Anti-Black Racism. You have flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation. You possess a valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract. A $2,000,000 minimum liability car insurance coverage is also mandatory. Must be able to travel and support youth in the community and all locations (local travel is required on a regular basis). You have valid CPI and/or UMAB and First Aid/ CPR certifications. You complete a successful Vulnerable Sector Check/Criminal Record Check as a condition of employment. You are fully vaccinated against COVID-19, subject to applicable legislation. THE POD GROUP The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement. We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations. The Pod Group has great success in serving a number of community sectors including health, social services, developmental, housing, mental health, and community health care. We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit, while ensuring an effective plan that meets the requirements of the organization.
Mississauga, ON, Canada
Negotiable Salary
Workable
Legal Technician in Labor Law
Description Baro RH, the legal division of Solutions SFT, is seeking a legal technician with 3 to 5 years of experience to join an established law firm in Quebec. In this role, you will be essential to the proper management of legal files and to supporting the team of lawyers. You will have the opportunity to work on a wide variety of cases, allowing you to apply your legal skills while contributing to a collaborative and professional work environment. If you are organized, motivated, and passionate about law, this position represents the challenge you are looking for. Responsibilities Prepare and draft legal documents, including contracts and procedural filings. Assist lawyers in case management and hearing preparation. Conduct thorough legal research and provide clear summaries. Manage client communications and ensure high-quality customer service. Organize and maintain accurate filing of legal records. Participate in litigation preparation and document analysis. Work closely with other members of the firm to ensure smooth handling of cases. Requirements Degree in law, legal studies, or equivalent. 3 to 5 years of experience as a legal technician in a law firm or similar environment. Excellent command of French, both written and spoken, with a good level of English desired. Ability to manage multiple files and meet strict deadlines. Proficiency with computer tools and legal software. Strong organizational skills and attention to detail. Team-oriented mindset and excellent interpersonal skills.
Québec City, QC, Canada
Negotiable Salary
Workable
Sales Assistant
PART-TIME SALES ASSISSANT *MUST HAVE FLEXIBLE AVAILABILITY Great Place to Work Certified™ Our Role When you work with COBS Bread, you’re part of a workplace that is committed to providing you with an experience that will help you rise to any occasion. We’re here to encourage you to grow, connect with your community, have fun with your team, and to share in something more. We’ve got exciting plans in place for you as a passionate, inquisitive and eager team player who wants to make an impact. Your Role as Sales Assistant At COBS Bread, we celebrate fresh. Our Sales Assistants are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are looking for personable Sales Assistant to share their enthusiasm for all things fluffy and sweet with our loyal customers. No experience necessary- just the right attitude and a willingness to learn. What Your Day Looks Like Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers Be responsible for merchandising product and executing marketing campaigns Work alongside your team to keep the bakery clean, and assist with production as needed. (Yep- you’re going to learn how to do some baking!) Requirements Why You Were Bread for This You are someone who takes pride in providing a great and personable experience for our customers You have a positive attitude and friendly demeanour You are reliable, self-motivated, and enjoys learning new skills You are a team player who is approachable and likes working with people Relevant retail experience and experience in handling cash, credit card and debit transactions is a strong asset Physical Requirements Continuous standing/ walking for all tasks Constant use of both hands Frequent lifting and carrying up to 7.5 kg., reaching below shoulder level, bending and turning Occasional lifting and carrying up to 22 kg, pushing, pulling, crouching, bending and reaching above shoulder level Benefits Perks & What You’ll Feel Good About A fun team work environment with flexible hours Our training program – Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification program. Career advancement opportunities – We have a stake in helping passionate team members grow and have more impact in the business and community. Complimentary products on us every shift While we thank you for your interest, only those selected for interviews will be contacted. About COBS Bread With over 130 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada every day. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people, and our warm and friendly customer service. COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Bolton, ON, Canada
Negotiable Salary
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