Orangeville Call Center & Customer Service Job Listings

Senior Manager, Customer Experience63845400838275120

Workable

Senior Manager, Customer Experience

BRC is seeking an enthusiastic and detail-orientated Senior Manager, Customer Experience to join our growing and dynamic Customer Experience Team at BRC. BRC is a highly efficient and flexible manufacturing facility located in Georgetown, ON specializing in case good production for furniture. THE OPPORTUNITY: POSITION SUMMARY The Senior Manager, Customer Experience, is responsible for creating, implementing, and championing a strategic culture of Customer satisfaction at BRC. As a member of BRC’s Management Team they will develop best practices and implement progress within these departments in accordance with BRC’s vision and core values. RESPONSIBILITIES Lead and coach the CE Manager and Team Lead’s who are responsible for the Customer Experience, sign off Drawings, Claims and Order Entry teams. Oversee the implementation and maintenance of all software solutions for Customer Experience including the implementation of new software solutions. Responsible for assisting with the onboarding of new dealers and ISR’s to ensure they are trained on products, processes, and solutions. Develop, maintain, and continue to grow a high level of knowledge of BRC’s products. Develop, maintain, and continue to grow a high level of knowledge of BRC’s processes; offering insights to improve and enhance. Coordinate bi-monthly events for all departments within the Customer Experience team to boost morale and teamwork. Establish and lead a high-performance team to meet and exceed customer satisfaction and win more project business. Drive individual accountability among members by leading by example and regularly holding 1:1s with your team members. Create, deliver, and analyze performance metrics for your teams. Identify problem areas and take appropriate action. Provide coaching and training to all employees on your team. Provide feedback and direction on a regular basis. Actively manage poor performance and address issues amongst the team in a timely manner. Create job breakdowns and launch TWI training for all new and existing team members. Expertly handle Customer service inquiries which may be escalated from Managers, from priority dealers and/or from ISR’s. Oversee and manage any contracts, such as government or state contracts within Canada and the USA. Participate in the Steering committee for new product development. Ensure feedback from the design team is being addressed and reviewed for product improvements and potential new products developed. Ensure appropriate resources and coverage of all areas. Other duties as assigned Requirements BRC is seeking passionate candidates who possess the following experience and competencies: To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. A degree in business, Project Management or related field Strong demonstrated customer service and troubleshooting skills 5 - 8 years of experience to leading and directing a team Ability to supervise employees, including organizing, prioritizing, scheduling work assignments as well as measuring and reporting results Ability to analyze and interpret client needs and offer the appropriate options, solutions, and resolutions required Proven conflict resolution, negotiation, and objection handling skills Ability to respond and adapt quickly in a dynamic and changing environment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Good training, coaching, and mentoring skills Able to build and maintain lasting relationships with corporate departments, key business partners, and customers Able to effectively communicate both verbally and in writing Ability to coordinate and organize meetings, exhibits, and other events Ability to adapt to and learn fast new software Computer literate, including effective working skills of MS Word, Excel and e-mail Professional telephone manners Attention to detail in all areas of work Working conditions The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manual dexterity required to operate telephone, computer and peripherals. Interacts with employees, management and the public at large. Noise, due to ringing phones, is unavoidable. Overtime may be required. Benefits Why Work for BRC? Inspiring team committed to a diverse, inclusive, and safe workspace. Opportunities for growth and advancement Various social and recreational activities Flexible, hybrid schedule offering work from home and in-office options BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by September 24, 2025. Due to a high volume of applications, only those candidates who are selected for interviews will be contacted. BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority. At BRC, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.

Halton Hills, ON, Canada

Negotiable Salary

Workable

Sales Assistant

PART-TIME SALES ASSISSANT *MUST HAVE FLEXIBLE AVAILABILITY Great Place to Work Certified™ Our Role When you work with COBS Bread, you’re part of a workplace that is committed to providing you with an experience that will help you rise to any occasion. We’re here to encourage you to grow, connect with your community, have fun with your team, and to share in something more. We’ve got exciting plans in place for you as a passionate, inquisitive and eager team player who wants to make an impact. Your Role as Sales Assistant At COBS Bread, we celebrate fresh. Our Sales Assistants are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are looking for personable Sales Assistant to share their enthusiasm for all things fluffy and sweet with our loyal customers. No experience necessary- just the right attitude and a willingness to learn. What Your Day Looks Like Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers Be responsible for merchandising product and executing marketing campaigns Work alongside your team to keep the bakery clean, and assist with production as needed. (Yep- you’re going to learn how to do some baking!) Requirements Why You Were Bread for This You are someone who takes pride in providing a great and personable experience for our customers You have a positive attitude and friendly demeanour You are reliable, self-motivated, and enjoys learning new skills You are a team player who is approachable and likes working with people Relevant retail experience and experience in handling cash, credit card and debit transactions is a strong asset Physical Requirements Continuous standing/ walking for all tasks Constant use of both hands Frequent lifting and carrying up to 7.5 kg., reaching below shoulder level, bending and turning Occasional lifting and carrying up to 22 kg, pushing, pulling, crouching, bending and reaching above shoulder level Benefits Perks & What You’ll Feel Good About A fun team work environment with flexible hours Our training program – Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification program. Career advancement opportunities – We have a stake in helping passionate team members grow and have more impact in the business and community. Complimentary products on us every shift While we thank you for your interest, only those selected for interviews will be contacted. About COBS Bread With over 130 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada every day. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people, and our warm and friendly customer service. COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Bolton, ON, Canada

Negotiable Salary

Junior Project Manager - Orders and Large Accounts63845393323651122

Workable

Junior Project Manager - Orders and Large Accounts

BRC is looking for an enthusiastic and passionate individual to join our extraordinary and growing team as a Junior Project Manager of Sales and Product Strategy. BRC is a modern office furniture manufacturer, focused on creating meaningful and inspirational workplace experiences. The successful candidate will have the opportunity to work with BRC’s motivated and engaging Team where inclusivity, diversity, and positive work experiences are our top priority. THE OPPORTUNITY: The Junior Project Manager – Orders and Large Accounts is responsible for the execution of significant projects and key accounts from the initiation of an order through to the successful installation. They will collaborate with the Customer Experience and Sales Support teams to develop and oversee comprehensive project plans for critical or large dealer accounts, ensuring structured management and coordination throughout the entire process—from order placement to project completion. Responsibilities: · Develop a detailed project plan to track progress of high level and critical jobs won with dealer partners. Involving all relevant departments and ensuring all are on board with the timeline and execution needed. · Responsible for ensuring accuracy and comprehensive communication both internally and externally on all projects assigned. · Responsible for collecting analytical data on large projects with and without challenges to compare and strategize, finding ways to continue to enhance Customer Experience. · Responsible for large projects and accounts, at order stage, including government and private business in the Canadian and/or USA market. · Understand the full scope of assigned projects, from design, sales strategy and engineering across North America and manage those projects from order placement to installation. · Offer insights and guidance with large dealer partners and projects providing timely updates and ensuring critical dates are met. · Conduct site visits, whether local or require travel within Canada and the USA to review on site concerns/issues in coordination with large projects won. · Measure project performance using appropriate systems, tools and techniques. · Develop a detailed project plan, track progress, and continually update. · Create and maintain comprehensive project documentation. · Offer creative solutions for BRC through active involvement with the BRC Sales Team, dealers, and outside designers. Including, but not limited to, Project proposals, BID packages. · Through project management lead a collaborative team of key stakeholders from engineering, design, and sales to ensure the success of each large project. Requirements · Degree, Diploma, or Certificate from a post-secondary institution preferably in business, interior design, architecture, or a related field · PMP certification is an asset. · 3+ years of Project Management Experience with a prove ability to; o Create detailed project schedules, define scope, milestones, and deliverables, and adjust plans as needed to meet project objectives. o Lead and facilitate communication among team members, stakeholders, and vendors to ensure alignment and timely progress. o Identify potential risks early, develop mitigation strategies, and resolve issues promptly to keep projects on track. o Track project performance using key metrics, prepare status updates for stakeholders, and ensure documentation is accurate and comprehensive. · Proven abilities to: o Think critically and strategically. o Achieve results. Make the correct decisions and implement the necessary changes required to achieve the goals/objectives. o Create and maintain a project plan o Be organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently; able to create realistic schedules and meet deadlines under stress and interruptions. o Commit to meeting the expectations and requirements of internal and external stakeholders. o Leverage resources (President, etc.) to deliver results. Solve problems and make appropriate decisions. o Promote and generate cooperation from all members of the project team; foster the development of a common project vision and objectives and fully participates in creating a unified team that get results. o Manage conflict. o Communicate well in writing and in speaking. Strong presentation skills. Strong working knowledge of Microsoft Office. WORKING CONDITIONS The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · SALARY ANNUALLY - $70,000 depending on experience · Travel will be required. · Manual dexterity required to use desktop computer and peripherals. · Ability to attend and conduct presentations. · Overtime as required. · Hybrid work structure available. Benefits Why Work for BRC? · Inspiring team committed to a diverse, inclusive, and safe workspace. · Opportunities for growth and advancement · Various social and recreational activities · Flexible, hybrid schedule offering work from home and in-office options BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by September 17, 2025. Due to a high volume of applications, only those candidates who are selected for interviews will be contacted. BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.

Halton Hills, ON, Canada

CA$70,000/year