This is a 12-month fixed-term contract. IPEX is one of North America's leading suppliers of advanced plastic piping systems. Our mission is to shape a better future by connecting our customers to water and energy. We currently have an opportunity for a Bilingual Customer Service Representative. This position will be hybrid (work from home and office) and will report to our St-Laurent office. It reports to the Director of Quebec Customer Service. Don't miss the chance to join a great family of people-focused professionals, thought leaders and quick thinkers, natural entrepreneurs, and challengers of the status quo! Position Summary IPEX is seeking a customer service professional to join its team. The successful candidate will manage multiple accounts and work at all levels of the organization while also serving our external customers. Key Responsibilities The customer service representative will work in a highly dynamic environment handling customer requests regarding orders, quotes, product inquiries, and stock/price verifications. Working in a constantly evolving environment, this individual must multitask effectively while maintaining the highest level of customer service: Respond to inquiries regarding pricing, delivery, order status, or technical support. Resolve delays, service issues, and disputes. Enter, validate, and track customer orders via EDI, fax, and phone using our internal ERP system. Verify customer account numbers, prices, terms, delivery requirements, etc. Follow up on pending orders and ensure production, purchasing, and distribution respond accordingly. Prepare quotes. Collaborate closely with other departments within the service team to ensure accurate service delivery across all areas. Provide technical assistance by referring to various IPEX publications. Respond to all customer inquiries in a timely manner. Key Attributes Strong desire to build strong customer relationships based on customer satisfaction Comprehensive management of customer orders and requests Understanding of pricing relationships and/or ability to organize pricing information Proficiency with IPEX computer systems Internal collaboration with colleagues and ability to resolve problems and disputes by consulting appropriate team members Positive attitude and teamwork mindset High degree of organization and accuracy Professional telephone etiquette and communication skills Requirements Qualifications and Experience Highly professional demeanor and proven commitment to delivering excellent customer service in previous roles. Minimum of 5 years of experience as a customer service representative. Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of work. Strong computer and internet skills, particularly with Microsoft Office and email. Proven ability to efficiently and patiently resolve customer problems and complaints. Strong written and verbal communication skills in both French and English. Excellent teamwork skills and proven ability to integrate into, and contribute to, a positive team environment. Experience in the industry is an asset. Benefits IPEX is committed to providing accommodations for individuals with disabilities throughout the recruitment process. Upon request, IPEX will work with qualified candidates to provide appropriate accommodations that consider the candidate's accessibility needs due to disability. Candidates participating in all aspects of the IPEX job selection process may request accommodations. To request an accommodation, please contact Human Resources at HR@ipexna.com.