Rockwood Call Center & Customer Service Job Listings

Senior Manager, Customer Experience63845400838275120

Workable

Senior Manager, Customer Experience

BRC is seeking an enthusiastic and detail-orientated Senior Manager, Customer Experience to join our growing and dynamic Customer Experience Team at BRC. BRC is a highly efficient and flexible manufacturing facility located in Georgetown, ON specializing in case good production for furniture. THE OPPORTUNITY: POSITION SUMMARY The Senior Manager, Customer Experience, is responsible for creating, implementing, and championing a strategic culture of Customer satisfaction at BRC. As a member of BRC’s Management Team they will develop best practices and implement progress within these departments in accordance with BRC’s vision and core values. RESPONSIBILITIES Lead and coach the CE Manager and Team Lead’s who are responsible for the Customer Experience, sign off Drawings, Claims and Order Entry teams. Oversee the implementation and maintenance of all software solutions for Customer Experience including the implementation of new software solutions. Responsible for assisting with the onboarding of new dealers and ISR’s to ensure they are trained on products, processes, and solutions. Develop, maintain, and continue to grow a high level of knowledge of BRC’s products. Develop, maintain, and continue to grow a high level of knowledge of BRC’s processes; offering insights to improve and enhance. Coordinate bi-monthly events for all departments within the Customer Experience team to boost morale and teamwork. Establish and lead a high-performance team to meet and exceed customer satisfaction and win more project business. Drive individual accountability among members by leading by example and regularly holding 1:1s with your team members. Create, deliver, and analyze performance metrics for your teams. Identify problem areas and take appropriate action. Provide coaching and training to all employees on your team. Provide feedback and direction on a regular basis. Actively manage poor performance and address issues amongst the team in a timely manner. Create job breakdowns and launch TWI training for all new and existing team members. Expertly handle Customer service inquiries which may be escalated from Managers, from priority dealers and/or from ISR’s. Oversee and manage any contracts, such as government or state contracts within Canada and the USA. Participate in the Steering committee for new product development. Ensure feedback from the design team is being addressed and reviewed for product improvements and potential new products developed. Ensure appropriate resources and coverage of all areas. Other duties as assigned Requirements BRC is seeking passionate candidates who possess the following experience and competencies: To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. A degree in business, Project Management or related field Strong demonstrated customer service and troubleshooting skills 5 - 8 years of experience to leading and directing a team Ability to supervise employees, including organizing, prioritizing, scheduling work assignments as well as measuring and reporting results Ability to analyze and interpret client needs and offer the appropriate options, solutions, and resolutions required Proven conflict resolution, negotiation, and objection handling skills Ability to respond and adapt quickly in a dynamic and changing environment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Good training, coaching, and mentoring skills Able to build and maintain lasting relationships with corporate departments, key business partners, and customers Able to effectively communicate both verbally and in writing Ability to coordinate and organize meetings, exhibits, and other events Ability to adapt to and learn fast new software Computer literate, including effective working skills of MS Word, Excel and e-mail Professional telephone manners Attention to detail in all areas of work Working conditions The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manual dexterity required to operate telephone, computer and peripherals. Interacts with employees, management and the public at large. Noise, due to ringing phones, is unavoidable. Overtime may be required. Benefits Why Work for BRC? Inspiring team committed to a diverse, inclusive, and safe workspace. Opportunities for growth and advancement Various social and recreational activities Flexible, hybrid schedule offering work from home and in-office options BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by September 24, 2025. Due to a high volume of applications, only those candidates who are selected for interviews will be contacted. BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority. At BRC, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.

Halton Hills, ON, Canada

Negotiable Salary

Workable

Sales Assistant

PART-TIME SALES ASSISSANT *MUST HAVE FLEXIBLE AVAILABILITY Great Place to Work Certified™ Our Role When you work with COBS Bread, you’re part of a workplace that is committed to providing you with an experience that will help you rise to any occasion. We’re here to encourage you to grow, connect with your community, have fun with your team, and to share in something more. We’ve got exciting plans in place for you as a passionate, inquisitive and eager team player who wants to make an impact. Your Role as Sales Assistant At COBS Bread, we celebrate fresh. Our Sales Assistants are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are looking for personable Sales Assistant to share their enthusiasm for all things fluffy and sweet with our loyal customers. No experience necessary- just the right attitude and a willingness to learn. What Your Day Looks Like Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers Be responsible for merchandising product and executing marketing campaigns Work alongside your team to keep the bakery clean, and assist with production as needed. (Yep- you’re going to learn how to do some baking!) Requirements Why You Were Bread for This You are someone who takes pride in providing a great and personable experience for our customers You have a positive attitude and friendly demeanour You are reliable, self-motivated, and enjoys learning new skills You are a team player who is approachable and likes working with people Relevant retail experience and experience in handling cash, credit card and debit transactions is a strong asset Physical Requirements Continuous standing/ walking for all tasks Constant use of both hands Frequent lifting and carrying up to 7.5 kg., reaching below shoulder level, bending and turning Occasional lifting and carrying up to 22 kg, pushing, pulling, crouching, bending and reaching above shoulder level Benefits Perks & What You’ll Feel Good About A fun team work environment with flexible hours Our training program – Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification program. Career advancement opportunities – We have a stake in helping passionate team members grow and have more impact in the business and community. Complimentary products on us every shift While we thank you for your interest, only those selected for interviews will be contacted. About COBS Bread With over 130 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada every day. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people, and our warm and friendly customer service. COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Bolton, ON, Canada

Negotiable Salary

Customer Success Manager63845387838849122

Workable

Customer Success Manager

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact for our Canadian clients, ensuring they’re getting maximum ROI from our all-in-one transportation management suite and working in tandem with our support team to troubleshoot issues. At the same time, you’ll be responsible for renewals and upsells. This role is best suited to someone based in the GTA or Waterloo, ideally with familiarity in public sector or education environments. Travel will be required, including occasional client visits and conference attendance across Canada — as well as travel to our headquarters in Waterloo, Ontario, particularly during the initial training and onboarding phase. Why BusPlanner? BusPlanner is the leading provider of student transportation management software in Canada. Our platform is used by hundreds of the largest school boards and consortia from coast to coast (Toronto District School Board, York Region District School Board, Peel Region School Board, and many others), helping optimize bus routes, manage planning and operations, and streamline communication between school transportation teams and families. We are a proud Canadian company with deep expertise in K–12 education and a proven track record of supporting the unique needs of Canadian school districts. We are scaling rapidly and investing in growing our customer-facing team to better serve our clients from British Columbia to Newfoundland. BusPlanner’s leadership team consists of seasoned entrepreneurs who have significant experience in building and growing multiple successful software businesses including: (i) FieldEdge, a leading provider of software for the field services market which the team grew more than 5x and sold to a mega-cap private equity fund, and (ii) AutoLeap, a leader in the auto repair software market that has raised more than $50 million from some of the most reputable VC firms in Silicon Valley. This is a rare opportunity to join a purpose-driven team at the heart of Canada’s education technology ecosystem. Requirements As a successful CSM, you will: Act as the primary post-sale contact for Canadian school boards, supporting them across onboarding, training, usage, and renewal. Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform. Identify and close expansion opportunities, including new modules, features within an existing board. Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts. Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues. Participate in Canadian education and transportation conferences, building relationships and staying close to market needs. Maintain accurate records of client interactions, pipeline, and account activity. You Should Apply If: You are based in Ontario, Canada, with an understanding of (or willingness to learn) the K–12 education system and how Canadian school boards operate. You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges. You are sales-minded — you're comfortable identifying opportunities, managing a pipeline, and closing deals. You are service-oriented — you value strong relationships and want your customers to succeed. You are organized and responsive — you balance customer needs and internal responsibilities with ease. You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually. You Should Not Apply If: You prefer highly structured environments with rigid processes and step-by-step instructions. You are uncomfortable juggling both sales and customer-facing responsibilities in the same role. You are looking for a job where you can stay behind the scenes — this role involves direct interaction with school board leaders and decision-makers. You are not comfortable taking ownership, following up proactively, or working with some ambiguity. You’re not open to learning about a complex industry like student transportation or the Canadian public education system. Preferred Qualifications 2–4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments. Experience working with school boards, transportation consortia, or public sector organizations in Canada is a strong asset. Familiarity with student transportation or K–12 operations in Canada is helpful, but not required. Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions. Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews. Ability to manage a large and varied client portfolio, including proactive and reactive support. French language proficiency is a plus, especially for Québec and New Brunswick accounts. Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.

Waterloo, ON, Canada

Negotiable Salary

Full time Sales Assistant - Meadowvale COBS63580327077633123

Workable

Full time Sales Assistant - Meadowvale COBS

Great Place to Work® Certified Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community. Nothing is more important to us than the health and safety of our staff, franchisees, partners and customers. We are reinforcing our rigorous standards and operating procedures in order to ensure we are providing the most sanitary and safe environment for our staff and customers. At COBS Bread, we celebrate fresh. Our Sales Assistants are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are looking for personable Sales Assistants to share their love of freshness with our loyal customers. No experience necessary- just the right attitude and a willingness to learn. Thank you for your interest in joining COBS Bread and sharing our renowned fresh baked goods with your community. Why Work at COBS Bread? Our goal is to provide you with the opportunities you need to achieve your goals. Wherever your career takes you, our wish is that the experience you gain at COBS will always be a part of the recipe that makes you, you. Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the ingredients you need to grow in your career. While you’re here, we’re happy to offer unique benefits that make working at COBS Bread that much sweeter. As a Sales Assistant at COBS Bread, you will: Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers Be responsible for merchandising product and executing marketing campaigns Also work alongside your team to keep the bakery clean, and assist with production as needed. (Yep- you’re going to learn how to do some baking! Scones, Danishes, and more!) Requirements What we are looking for in a successful candidate: Someone who takes pride in providing a great and personable experience for our customers Experience in handling cash, credit card and debit transactions are preferred Relevant retail experience is a strong asset Positive attitude and friendly demeanour Someone who is reliable, self-motivated, and enjoys learning new skills A team player who is approachable and likes working with people Physical Requirements Continuous standing/ walking for all tasks Constant use of both hands, and frequent forceful gripping Continually operating the POS system Frequent lifting and carrying up to 7.5 kg., reaching below shoulder level, bending and turning Occasional lifting and carrying up to 22 kg, pushing, pulling, crouching, bending and reaching above shoulder level Benefits What’s in it for you? A fun work environment with flexible hours Complimentary products on us every shift Career advancement opportunities – abound. Where do you see yourself? Your franchisee/manager has a vested interest in helping you craft your career. Our training program – robust and ongoing. Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification. And more, including benefits for all full time employees who have been employed for a minimum of 1 year. While we thank you for your interest, only those selected for interviews will be contacted. About COBS Bread COBS Bread is part of Bakers Delight – an Australian-owned company established in 1980 operating as Bakers Delight in Australia and New Zealand, and as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. All of COBS Bread’s baked goods are made on the same day they are sold, ensuring that everything is fresh and delightful. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Mississauga, ON, Canada

Negotiable Salary

Reception + Retail Associates63580277394177124

Workable

Reception + Retail Associates

Exciting Opportunity: Join Our Growing Team at Tommy Guns Burlington! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate Reception + Retail Associates who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Work Term: Part-time and Full-time Location: Appleby Village Headon Forest Wage: $17 - $19 per hour Benefits Clean, safe, positive work environment Fun, busy & friendly environment and positive company culture Growth & career advancement Staff discount Amazing clientele Requirements Amazing customer service skills Excellent written & verbal communication skills— must be able to answer emails & phone calls, manage service queue and support your team Ability to thrive in a fast-paced environment Exceptional time-management, with the ability to multitask and prioritize Familiarity with visual merchandising and product inventory an asset Experience in a salon, barbershop or spa is a bonus Outgoing & fun personality Who we are Our Chicago-style barber shops combine timeless style with sleek modern amenities. We need passionate reception + retail associates who make sure clients have the high-quality Tommy Gun’s experience they know and love, as soon as they step through the door. Our commitment to an unparalleled Tommy Gun’s experience doesn’t stop with our customers—we want you to love where you work. When our team is happy, everybody’s happy. We’re on the lookout for people who are not only skilled, but who are also a good fit for our culture. Because work should be a place where you can be yourself, and even have a little fun! Locally Owned and Operated ~ Apply today!

Burlington, ON, Canada

CA$17-19/hour

Reception + Retail Associates63393002925697125

Workable

Reception + Retail Associates

Exciting Opportunity: Join our Team at the new Tommy Gun's Mississauga - OPENING SOON! We're thrilled to announce the opening of our first location in Mississauga, ON, located at Clarkson Crossing! The shop will open this September, so we invite you to join our stylish and dynamic team today and be part of the buzz as we grow and thrive in this new location! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Work Term: Full-time and Part-time Location: Clarkson Crossing - Mississauga Wage: starting at $18/hour * * Flexible availability. Be able to work on weekdays, weekends, and evening shifts. * * Benefits Clean, safe, and positive work environment Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture Opportunities for growth and career advancement Enjoy a staff discount on our large product selection Be a part of an amazing clientele who appreciate the Tommy Gun's experience Requirements to Thrive with Us: Exceptional Customer Service Skills - can you go above and beyond for every guest, every time Master excellent written and verbal communication skills—be the voice that answers emails and phone calls, manages service queues, and supports your team Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities Bring familiarity with visual merchandising and product inventory (an asset!) Bonus points for experience in a salon, barbershop, or spa Let your outgoing and fun personality shine through! Who We Are: At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look. Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy. Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself. Learn more about Tommy Gun's: https://ca.tommyguns.com/ Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!

Mississauga, ON, Canada

CA$18