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Customer Success Manager
BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact for our Canadian clients, ensuring they’re getting maximum ROI from our all-in-one transportation management suite and working in tandem with our support team to troubleshoot issues. At the same time, you’ll be responsible for renewals and upsells. This role is best suited to someone based in the GTA or Waterloo, ideally with familiarity in public sector or education environments. Travel will be required, including occasional client visits and conference attendance across Canada — as well as travel to our headquarters in Waterloo, Ontario, particularly during the initial training and onboarding phase.   Why BusPlanner? BusPlanner is the leading provider of student transportation management software in Canada. Our platform is used by hundreds of the largest school boards and consortia from coast to coast (Toronto District School Board, York Region District School Board, Peel Region School Board, and many others), helping optimize bus routes, manage planning and operations, and streamline communication between school transportation teams and families. We are a proud Canadian company with deep expertise in K–12 education and a proven track record of supporting the unique needs of Canadian school districts. We are scaling rapidly and investing in growing our customer-facing team to better serve our clients from British Columbia to Newfoundland. BusPlanner’s leadership team consists of seasoned entrepreneurs who have significant experience in building and growing multiple successful software businesses including: (i) FieldEdge, a leading provider of software for the field services market which the team grew more than 5x and sold to a mega-cap private equity fund, and (ii) AutoLeap, a leader in the auto repair software market that has raised more than $50 million from some of the most reputable VC firms in Silicon Valley. This is a rare opportunity to join a purpose-driven team at the heart of Canada’s education technology ecosystem. Requirements As a successful CSM, you will: Act as the primary post-sale contact for Canadian school boards, supporting them across onboarding, training, usage, and renewal. Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform. Identify and close expansion opportunities, including new modules, features within an existing board. Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts. Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues. Participate in Canadian education and transportation conferences, building relationships and staying close to market needs. Maintain accurate records of client interactions, pipeline, and account activity.   You Should Apply If: You are based in Ontario, Canada, with an understanding of (or willingness to learn) the K–12 education system and how Canadian school boards operate. You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges. You are sales-minded — you're comfortable identifying opportunities, managing a pipeline, and closing deals. You are service-oriented — you value strong relationships and want your customers to succeed. You are organized and responsive — you balance customer needs and internal responsibilities with ease. You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually.    You Should Not Apply If: You prefer highly structured environments with rigid processes and step-by-step instructions. You are uncomfortable juggling both sales and customer-facing responsibilities in the same role. You are looking for a job where you can stay behind the scenes — this role involves direct interaction with school board leaders and decision-makers. You are not comfortable taking ownership, following up proactively, or working with some ambiguity. You’re not open to learning about a complex industry like student transportation or the Canadian public education system.   Preferred Qualifications 2–4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments. Experience working with school boards, transportation consortia, or public sector organizations in Canada is a strong asset. Familiarity with student transportation or K–12 operations in Canada is helpful, but not required. Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions. Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews. Ability to manage a large and varied client portfolio, including proactive and reactive support. French language proficiency is a plus, especially for Québec and New Brunswick accounts. Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.
Waterloo, ON, Canada
Workable
Volunteer Online English Teacher for Ukrainian Parliament Staff
Note:while this is a non-paid, volunteer role, it can provide you with valuable experience for your resume and references from our organization if you are successful. The Educational Equality Institute (TEEI), in partnership with the Verkhovna Rada (Ukrainian Parliament), seeks passionate Volunteer English Teachers to deliver engaging online English language training sessions for Ukrainian parliamentary staff. Volunteers will play a significant role in facilitating Ukraine’s ongoing efforts to deepen integration with European institutions by equipping parliamentary professionals with enhanced communication skills essential for effective diplomatic engagement, legislative cooperation, and international representation. Role Scope Teach one assigned level (A1–C1), based on your experience and student needs. Engage adult learners in both general and business English (where relevant). Use our LMS (itsLearning) to provide resources, feedback, and record track progress. Conduct synchronous sessions at least twice a week (4h) using engaging methods. Follow up on asynchronous tasks. Support learners in building confidence and fluency in real-world contexts. Requirements Experienced and qualified English teacher. Comfortable delivering both synchronous and asynchronous content. Strong communication skills and cultural sensitivity, especially in professional contexts. Excellent organizational and record-keeping abilities. Available for the full course duration (11 to 25 weeks, depending on teacher’s availability and course level). Language teaching certificate (e.g., TEFL, TESOL, CELTA) is highly valued. Reliable internet connection and comfort with online teaching platforms. At TEEI, we offer a range of exciting opportunities for volunteers to make a real impact. As a volunteer teacher, you can expect: Comprehensive CEFR-aligned curriculum and resources. Full access to LMS (itsLearning) for lessons, communication, and feedback. Platforms like Kintell and Google Meet for live instruction. Pedagogical and admin support from Class Coordinators and Student Support Team. A strong teacher community for collaboration and shared learning. A flexible yet structured environment to make a lasting impact. Remote and flexible scheduling: you can choose when to work based on your own schedule and availability. The chance to join a highly motivated multinational team: You'll work alongside other passionate individuals from around the world, all dedicated to making a positive difference in Ukraine. The opportunity to influence the daily lives and future of Ukrainians: By contributing to TEEI's projects, you'll be helping to shape the future of Ukraine and make a tangible impact on the lives of its people. Creative freedom and the ability to acquire new skills: We encourage our volunteers to think outside the box and come up with innovative solutions to the challenges we face. As a result, you'll have the opportunity to develop new skills and broaden your experience in a supportive and collaborative environment. Great networking and educational opportunities: By working with TEEI, you'll have the chance to connect with other professionals in your field and learn from their experiences and expertise. Job meaningfulness and tangible results: Above all, volunteering with TEEI is a chance to make a meaningful difference in the world and see the tangible results of your efforts.
Toronto, ON, Canada
Workable
Volunteer Video Content Creator - Help Bring Our Mission to Life
Location: Remote | Type: Unpaid Volunteer Role About The Educational Equality Institute (TEEI): At TEEI, we’re committed to creating equal access to education for individuals and communities who need it most. From supporting refugees through language programs to developing skills-based initiatives, we tell impactful stories every day—and we need your help to share them visually with the world. We’re looking for a creative and driven Volunteer Video Content Creator to craft compelling visual content that will inspire others to join our mission. What You’ll Be Doing: Tell Stories Through Video: Capture and highlight TEEI’s programs, events, and success stories in short, captivating videos for social media platforms. Produce Campaign-Ready Content: Create polished promotional videos for fundraising campaigns, program launches, and special events. Edit with Excellence: Work with raw footage to develop high-quality, professional videos that align with TEEI’s branding and messaging. Collaborate Creatively: Partner with the marketing and communications team to brainstorm ideas and bring stories to life visually. Experiment and Innovate: Stay updated on video trends and suggest fresh approaches to engage our audiences. Please Note: This is an unpaid volunteer role, but the stories you’ll help tell and the lives you’ll help impact will be invaluable. Submit your application. Let’s bring powerful stories to life together. Requirements You have a creative eye for storytelling and understand the power of visuals to inspire action. You have experience with video editing software (e.g., Adobe Premiere Pro, Final Cut, DaVinci Resolve, or similar). You’re organized and can manage multiple projects, meeting deadlines without compromising quality. You enjoy working collaboratively while also taking initiative when needed. Prior experience in video production or nonprofit work is a bonus, but passion and dedication matter most. Benefits Contribute to meaningful work that makes a difference in underserved communities. Develop and showcase your video production skills while working on impactful projects. Work with a passionate team committed to education and social progress. Flexible remote role that works with your schedule.
Toronto, ON, Canada
Workable
Guest Blogger Volunteer - Share Stories That Matter
Location: Remote | Type: Unpaid Volunteer Role About The Educational Equality Institute (TEEI): TEEI is dedicated to creating equal educational opportunities for underserved communities worldwide. Through impactful programs and partnerships, we aim to transform lives through education. Stories are a powerful tool in our mission, and we’re looking for a Guest Blogger Volunteer to help us share them with the world. What You’ll Be Doing: Write Impactful Content: Craft blog posts that highlight TEEI’s programs, success stories, and the challenges faced by underserved communities. Spotlight Inspiring Individuals: Share stories of volunteers, beneficiaries, and partners who are contributing to TEEI’s mission. Educate and Inform: Write articles that shed light on key issues in education, refugees, and global inequality. Collaborate with the Team: Work closely with TEEI staff to brainstorm topics, research content, and align with organizational messaging. Boost Visibility: Write SEO-friendly blog posts to increase TEEI’s online reach and attract new audiences. Please Note: This is an unpaid volunteer role, but your work will play a vital role in raising awareness and driving support for TEEI’s mission. Let’s work together to create stories that inspire action and change lives. Requirements About You: You’re a talented writer with a passion for storytelling. You have experience in blogging or content creation, or are eager to develop these skills. You understand or are willing to learn about SEO best practices for blogging. You’re reliable, organized, and able to meet deadlines. Experience with WordPress or similar platforms is a bonus but not required. Benefits Contribute to meaningful work by sharing stories that inspire change. Build your writing portfolio with impactful content for a nonprofit organization. Work with a supportive team passionate about creating opportunities through education. Flexible, remote role that fits your schedule.
Toronto, ON, Canada
Workable
Contract Senior Console Engineer - Unreal
Job Title: Contract Senior Console Engineer - Unreal Location: Remote Duration: Contract position We are expanding our team at Side! As a Contract Senior Console Engineer specializing in Unreal Engine, you will play a pivotal role in the development and delivery of cutting-edge console games. You will collaborate with artists, designers, and other engineers to create high-quality gaming experiences. Your expertise in Unreal Engine will be essential as you troubleshoot and optimize game performance across various platforms. Requirements Responsibilities: Develop and implement gameplay features in Unreal Engine for console platforms. Optimize game performance on multiple console platforms, including PS4/PS5, Xbox One/Xbox Series X. Collaborate with cross-disciplinary teams to ensure seamless integration of art, design, and functionality. Troubleshoot and debug issues across various stages of development. Participate in code reviews, ensuring adherence to coding standards and best practices. Stay current with industry trends and Unreal Engine updates, integrating new technologies as needed. Requirements: Minimum 5 years of experience in console game development, specifically with Unreal Engine. Strong knowledge of game optimization techniques across various console hardware. Strong proficiency in C++ programming language. Demonstrated experience shipping at least one title on major console platforms. Deep understanding of Unreal Engine architecture, tools, and workflows. Experience working collaboratively in a team environment and communicating effectively with cross-functional teams. Familiarity with version control systems, such as Git. Excellent problem-solving skills and a passion for gaming development. Benefits This is a 1099 position and benefits are not included About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.  Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.  Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.    Experience our side of life. For more information, visit www.side.inc. 
Montreal, QC, Canada
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